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April 7, 2025 News No Comments

Top News

Therapy Brands, which offers software and services to therapists, mental and behavioral healthcare professionals, and health IT developers, rebrands to Ensora Health.

Sponsored Events and Resources

Live Webinar: April 15 (Tuesday) 1 ET. “Navigating ACO Quality in 2025: Lessons Learned and Future Directions.” Sponsor: Healthmonix. Presenters: Michael Lewis, VP of customer success, Healthmonix; Steven Tyson, senior account executive, Healthmonix. Accountable care organizations (ACOs) must stay ahead of evolving quality requirements and reporting changes. Join us for an in-depth discussion on lessons learned from past ACO implementation, key areas for improvement, and the impact of Medicare Clinical Quality Measures (CQMs).

Contact Lorre to have your resource listed.

Reader Comments

From Palpatine: “Re: RemedyConnect offshoring failure. A few weeks ago, RemedyConnect parent company Office Practicum (or, rather, their VC/PE overlords) decided to offshore the people answering the phones for their after-hours call service. The word is that they gave the local staff 30 days notice. It has apparently backfired, badly. The attached letter was sent to their clients yesterday. I share this to point out what happens when PE is in charge. Gotta’ get that EBIDTA, and Trump isn’t tariff-ing call centers yet …” The letter indicates that the move back to US-based agents (a featured touted on the Office Practicum/RemedyConnect website) was due to customer feedback. The company says it is also in the process of upgrading its call center technology. Pamlico Capital became an investor in Connexin Software/Office Practicum in 2018.

Announcements and Implementations

United Digestive will implement Healow Genie contact center software from EClinicalWorks across its practices in the Southeast.

Government and Politics

US Rep. Pat Ryan (D-NY) releases the results of a community inquiry into the business practices of Optum-owned medical practices in New York’s Hudson Valley, many of which detail the decline in care quality, provider accessibility, billing methods, and staff morale. Over a third of the 1,800 patients interviewed say they’ve experienced poor customer service experiences that have negatively impacted their care. UnitedHealth Group-owned Optum has acquired two of the area’s largest providers in the last several years, consolidating the market and options for patients.

Other

Techstars will work with Mid-Atlantic Permanente Medical Group to launch a three-month healthcare accelerator for startup companies in Washington, DC. Applications open April 8 and are due June 11.