News 3/15/12

KLAS looks at customer satisfaction by EMR specialty and identifies  internal medicine as the most satisfied specialty, followed by family medicine, pediatrics, and OB/Gyn. Ophthalmologists were the least satisfied. Of the fully rated vendors, Cerner and Epic were found to offer the most comprehensive and highly rated EMR solutions across multiple disciplines.

Thirteen employees of The Everett Clinic (WA) are fired on HIPAA violations and the practice is still investigating another 11 employees. The 400-physician practice reports that it suspects violations of 55 patient records, which were viewed by 43 employees; some employees, however, may have had a legitimate reason for viewing the records and may be cleared. The snooping employees were flagged by a newly installed electronic monitoring system.

Surescripts awards Pulse Systems its White Coat of Quality for prescription accuracy and completeness.

Sales of EMRs grew an estimated 14.2% in 2011, making it a $17.9 billion market.

Northwestern Health Sciences University (MN) selects BackChart EHR for its University clinics.

AHRQ proposes a 27-month, $793,456 information collection project focused on assessing how HIT affects the quality of care in small to medium-sized physician practices.

AHIMA, MGMA-ACMPE, and several other healthcare groups introduce informational brochures to promote the understanding and use of PRHs among consumers and clinicians.

Greenway Medical Technologies announces its first quarterly results as a publicly traded company: revenue up 30% to $29 million, EPS –$0.01. Shares closed Tuesday at $13.75, up from February’s IPO price of $10 but down from their high of just over $15.00 on March 1.

Medical billing and EHR provider Zeus Healthcare appoints Larry Havelis CEO. Havelis previously served as VP of sales for Quest Diagnostics and VP of sales for Allscripts.

E-mail Inga.

More news: HIStalk, HIStalk Mobile.

News 3/13/12

Walgreens announces that it will use clinical interoperability services from Surescripts to electronically deliver clinical summaries and immunization records to primary care providers and immunization reporting to state and local public health agencies.

OrthoKansas, PA (KS) selects SRS for its 12 providers.

Solo and small practices are outpacing larger practices in EHR adoption, with single-doctor office adoption growing from 31% to 37% in the second half of 2011. Overall EHR adoption rates are increasing as the number of physicians practicing at each site rises.

The 150-physician Holston Medical Group (TN) selects Humedica MinedShare as its clinical intelligence solution.

Physician offices added 9,500 jobs in February, according government statistics. The healthcare sector as a whole gained 49,000 jobs, including 15,400 in hospitals and 28,200 in ambulatory services.

The Michigan State Medical Society makes the DocBookMD secure mobile communication app available to its members at no cost.

American Medical News profiles the 39-physician Midwest Center for Women’s HealthCare and its use of EMR to join clinical trials to supplement the practice’s income. Having an EMR helps the practice identify potential research subjects in minutes and pinpoint the most common medical issues in the practice. The practice also relies on its EMR to capture and transmit research data.

Billing firm Medical Practice Management partners with HIT service provider Evolution Technology Group to form ClinicAnywhere.

Athenahealth reports that its final 2011 Stage 1 Medicare MU attestation rate was 85%.

AMGA takes a look at physician retention and finds turnover rates of 12.6% for PAs and NPs, compared to six percent for physicians. Practices use flexible schedules as a top incentive for physicians, with one in five male physicians and 44% of female physicians report working part time. In addition 75% of the AMGA groups report offering four-day, full-time work weeks. Physician retention is big business: turnover can cost as much as $1 million per physician, including costs for recruitment and start-up and costs from lost revenue.

I was intrigued by this story of 57- year-old allergist / immunologist Michael L. Steinberg, who made the unusual decision to shutter his 23-year-old practice and join the army. Economic conditions drove Steinberg to seek alternatives for keeping his practice open, but he wasn’t interested in the offers from health systems. After completing his basic training, Steinberg will become a lieutenant colonel stationed at Fort Knox.

E-mail Inga.

More news: HIStalk, HIStalk Mobile.

DOCtalk by Dr. Gregg 3/11/12

The eeMoment

eThis. iThat. Seems like anything even semi-associated with something digital or web-related has been given an uncapped vowel prefix, doesn’t it?

Well, I’ve got one more. With apologies to those who have used a similar term elsewhere – “eMoment” which is typically related to “e”ngaged teaching moments or “e”motional moments (also known as “emo-moments”) – I hereby declare a new term: “eeMoment”. (“ee” as in EEK!)

ee-Mo-ment: [ee-moh-muhnt] noun

1. the instant when one finally realizes that the tech tool they have been trying to use, be it software (e.g., EHR, Netscape, Windows?, etc.), Software-as-a-Service (e.g., Google Health, Netflix?, etc.), or hardware (e.g., Atari, Palm Pilot, Zeos PC, etc.) is now or soon to be dinosaurian

2. the instant one realizes that the rude and/or worthless tech support from any of #1 above has become completely and irrevocably insufferable

3. the instant one realizes that the vast quantity of money and/or inordinate amount of time invested in either #1 or #2 above has reached “OMG, OOH” status (i.e., Oh My God, Out Of Here)

I’ve had my share of eeMoments: some from days of yore, like with Windows ME or IBM’s ViaVoice; some more recent, as with my dear, loveable Palm Pre (RIP).

I had an eeMoment recently that made me think about all those other poor souls out there who are busily readying themselves – and spending huge sums of irretrievable monies – in blind preparation for some pretty monumental eeMoments of their own. To wit: rapid EHR choices and investments in companies who will be gone soon with nothing but the lingering echoes of their rabid cash-taking left behind.

Poorly designed EHRs, EMRs based upon dated technology that won’t last the test of techno-time (which is quantumly faster than standard time), systems that attract with glam and glitz but have no solid tech support touchpoints post-sale, and systems that “eat it” as they get “eaten” themselves in acquisitional feasts – these are but some of the eeMoment precursors which loom so ominously for more providers and hospital end users than I care to consider in the Meaningful Use frenzy of today.

It’s sorta sad, really. HITECH and MU have driven lots of EHR adoption. And that’s good (says the true digital believer in me). But, they’ve also carried with them the increased onslaught of impending eeMoments for many, many unsuspecting providers (even for some of us who are “suspecting” providers.)

What’s that? You wonder what was my recent eeMoment? I’m reluctant to say as I have friends I still admire and trust at the offending eeMomenter company. But, I will say that it was particularly sad for me as what had once, in my eyes, been a beacon of what’s good in “techdom”/”tech supportdom” has now become but another not-so-shining example of how sour the eeMoment can be.

From the trenches…

“The secret of life is honesty and fair dealing. If you can fake that, you’ve got it made.” – Groucho Marx.

Dr. Gregg Alexander, a grunt in the trenches pediatrician at Madison Pediatrics, is Chief Medical Officer for Health Nuts Media, directs the Pediatric Office of the Future exhibit for the American Academy of Pediatrics, and sits on the board of directors of the Ohio Health Information Partnership (OHIP).

News 3/8/12

From MeaningfulDoc “Re: Summary of Stage 2 Rule. Thanks for the link to the Stage 2 summary for EPs. Here is another I found, written by a couple of physicians.” John Crankshaw, MD and Jonathan Ploudre, MD publish a two-page interpretation of the rules on Ploudre’s www.Unchart.com Website. Ploudre is a self-proclaimed “Geek,”  an e-MD client, and a blogger who writes about practice improvement and technology.

The Visiting Physicians Association rolls out Aprima Medical Software’s EHR across its 30 offices and 170 physicians.

SynaMed partners with StenTel to combine StenTel’s clinical documentation solution with SynaMed’s EMR platform.

RCM company MediGain acquires MedOptima, a provider of RCM and PM consulting.

The Corvallis Clinic and Samaritan Health (OR) introduce patient portals, giving patients online access to their medical history, schedule appointments, and renew prescriptions.

Vitera Healthcare Solutions customer Southaven Internal Medicine (MS) becomes the first practice in the country to successfully submit PQRS measures for the 2011 reporting period.

US doctors charge two to three times more than their peers from France and Germany for the same services. Outcomes, however, are generally not better. Somehow I doubt US physicians are willing to slash their fees 50%  in order to be in line with other countries.

National Coordinator for HIT Farzad Mostashari, MD takes issue with the recently published study that found doctors having online access to patients’ charts ordered more imaging tests, leading to higher healthcare costs. Mostashari contends the study tells little about the ability of EHRs to reduce cost and nothing about the impact of EHRs on improving care. Other points:

• Since the study was based on 2008, “certified” EHRs were not yet in place. Certified EHRs require clinical decision support and the ability to exchange clinical data electronically. Thus providers were unlikely to be using advanced tools to make appropriate care recommendations.
• The study does not examine several factors which could impact physician behavior including the overall health of the patient population, level of physician training, approach to defensive medicine, and financial arrangements.
• The study did not consider the appropriateness of the imaging tests ordered.
• EHRs use can lead to improved care coordination and quality of care, which in turns prevents unnecessary and costly complications and hospitalizations. Reducing test orders is not the appropriate solution for cutting healthcare costs.

E-mail Inga.

News 3/6/12

From MUse “Re: Stage 2 for EPs. Don’t know if you have seen this but American Medical News has a good summary of how the proposed Stage 2 rule will impact eligible providers.” Thanks. The article highlights some of the major differences between Stage 1 and Stage 2 requirements for EPs, including the higher thresholds for several measures.

MGMA asks HHS Secretary Kathleen Sebelius to consider adding due diligence to the ICD-10 timeline and limit its required adoption to hospitals if possible.  MGMA also urges HHS to consider adding several steps to its timeline before making ICD-10 mandatory and include a cost benefit analysis, a pilot, staggered implementation dates, and an evaluation of alternate code set approaches.

Doctors having online access to patients’ tests in the ambulatory care setting are more likely to order imaging and lab tests, according to a Health Affairs-published study. Researchers found that point-of-care access to electronic imaging results were associated with a 40-70% great likelihood that an imaging test was ordered; the study also notes that women receive more imaging studies overall and that surgeons and other specialists are more likely to order imaging tests than primary care physicians.

TriState Neurological Surgeons (PA) selects the ChartLogic EHR suite for its 11 provider office.

SRS EHR customer Pediatric Associates of Savannah (GA) chooses SRS Patient Portal for its 10 provider practice.

Medical malpractice insurance company the Doctors Company reports that 30% of physicians have implemented EHR that Meaningful Use criteria, 14% intend to do so within the next three years, and 17% have no plans to use an EHR in their practice. The same survey of 5,105 finds that 14% of doctors plan to participate in an ACO, 57% are undecided, and 29% do not plan to participate.

Reminder: we are conducting our annual HIStalk Practice reader survey and would appreciate two minutes of your time to give us feedback. Thanks.

The 26-physician Radiological Consultants Association (TX) selects Zotec Partners to provide medical billing and practice management.

HIMSS and MGMA release an Ambulatory HIE Toolkit to educate physician offices on participation in health information exchanges. The toolkit includes details on business and financial models, leadership and governance, technical architecture, and value proposition.

Medical liability experts offer some tips for reducing liability risks when using EMRs. Pointers include: refrain from copying and posting EMR data; do not become overly dependent on electronic diagnosis tools; and, keep meticulous electronic notes and take time to document each patient encounter.

E-mail Inga.