News 12/1/09

From EMR Doc: “Re: Health Industry Insight Reports. eClinicalWorks was the clear-cut ‘winner’ in this assessment, earning the best ratings in both the small/midsize and large practice EMR markets. The second-tier group for the small/midsize market included Allscripts Professional and MyWay, Sage Intergy, and athenaClinicals. In the large practice market, Allscripts Enterprise had the second best scores, followed by Sage and NextGen. I was surprised to see that EpicCare didn’t get very high marks and ranked lowest in the ‘fits market needs’ category.”

Quality Systems promotes Patrick Cline to president and chief strategy office, moving him up from his role as president of the company’s NextGen subsidiary. NextGen senior VP Scott Decker (above) takes over as NextGen president. Steven T. Plochocki drops his Quality Systems “president” title but remains CEO.

Portage Health (MI) selects eClinicalWorks EMR and PM solution for its 31 employed physicians. The eCW software will be interfaced with the hospital’s Meditech inpatient system.

At the annual RSNA meeting, Asim F. Choudhri, MD discusses the use of smart phones to diagnose appendicitis from a remote location. Using OsiriX Mobile medical image viewing software, radiologists can read scans with full resolution and little panning. I find this technology off-the-charts cool.

The KLAS folks report that demand for computed radiography equipment in physician practices and outpatient clinics is on the rise. Hospital sales are flat, but demand is increasing from physician offices, who are deploying lower-cost single-plate equipment.

The 340-provider Sanford Clinic (MN) takes its Worthington clinic live on Epic.

This UCLA study shows that patient-care performance ratings improved significantly following the launch of a launch of a P4P program, though not when the incentives focused on doctors’ productivity. The study included 25 medical groups across California and found that certain financial incentives to improve patient care, plus public reporting of performance ratings, positively effected the patient care experience. The greatest improvements were seen within those groups which placed less emphasis on physician productivity and greater emphasis on clinical quality and patient experience.

Welcome to Sage, a new Platinum sponsor of both HIStalk Practice and HIStalk. The Tampa, FL company offers a variety of physician systems, including the Sage Intergy EHR, practice management solutions, Sage Intergy RIS and PACS, community health applications, analytics tools, and EDI services. The Sage Intergy EHR Kit includes ARRA information, access to an online demo of Sage Intergy EHR and Sage Intergy, a presentation covering EHR benefits, and a practice case study. Thanks to Sage for their much-appreciated support of HIStalk Practice and HIStalk.

I hope everyone had a great Thanksgiving holiday. If you happened to take a break from your computer during the long weekend, be sure to catch up on the latest posts from Dr. Joel Diamond (who provides a refreshing reminder that ultimately this industry about healing) and Dr. Gregg Alexander (who examines the evolving pocket brain).

North Shore Gastroenterology and Endoscopy Center (OH) selects Wolter Kluwer Health’s ProVation software for procedure documentation and coding and ProVation EHR for clinical documentation.

Eastern Maine Healthcare Systems and Anthem BCBS in Maine are piloting an e-visit program, giving patients the ability to communicate with their provider via e-mail. The initial phase of the program involves PCPs at selected practices and is designed to accommodate non-emergent issues. Patients can also use the program to schedule appointments, check tests results, and request prescription refills. Having been to Maine in the winter, I can appreciate the convenience of e-mailing a doctor over getting out in the frigid weather.

Even though some medical liability insurers extend discounts for doctors using an EMR, little evidence exists that their use cuts liability risk, mostly because of low EMR adoption. Meanwhile,some attorneys worry that EMRs may actually increase risk because they provide too much information. Other legal experts say that on balance, EMRs do mitigate risk because they provide better accuracy and decrease errors. Any expert opinions?

E-mail Inga.

Intelligent Healthcare Information Integration 11/28/09

Announcing Peihcud: The EHR You’ve Been Waiting For!
Pre-Egged, iHipped, Cracked-up, and Droided

Boy, don’t I wish! Didn’t mean to get anyone’s hopes all atwitter with that brazen and completely fallacious pronouncement, but man, oh man, do I want to be able to see a similar such proclamation someday soon.

After playing with any of these little “smart phones” for any length of time, it’s getting pretty obvious that prolonging the “phone” part of the name is just legacy respect for their origins. They are pocket brains (PBs) that are smarter, faster, slicker, and way more everyday useful than any desktop, laptop, or netbook will ever be. Don’t get me wrong: I love my other systems. They have abilities and functionalities which will likely be difficult to soon replicate in any handheld. (Soon as I say that, you just know the next cool app genius or PB hardware savant will prove me wrong!)

But, for day-to-day, moment-to-moment, real life, “isn’t this how I’ve always wanted to be able to access info in my own poorly structured head usefulness”, there is nothing comes anywhere close to a highly-apped, fully-tweaked PB. You can get to what you need quickly, find what you want at will, share and connect, and entertain yourself ad nauseum. Plus, at least with my little Pre, reboots for any little Ghost in the Machine glitches take about a twentieth the wait time of my bigger toys.

Strikes me that all this tweakablity, all this rapidity of information gathering, incorporation, and integration into my daily life decisions is just exactly the prescription any doctor wants to fill for his or her next EHR.

Give me a basic tool that I can app. Give me a few data entry options for notes, allergies, medications, diagnoses, and demographics. Maybe scheduling, too. Then let me app it to my little heart’s content.

I want to ePrescribe? App. As a pediatrician, I need weight-based dosing with most encounters? App. I need to track multiple kids in a single family with multiple last names? App. I need to search for the insurance guarantor for divided familes? App. I want to search the AAP’s Redbook, Medline, or eMedicine for info on the differential diagnosis head-scratcher du jour? App. I have multiple offices and want to see who is in what rooms and waiting how long? App, maybe two. I want to pull up a Blaussen video to educate a new-onset asthmatic teenager about the disease in a short format that might actually present info to him in a way his now video-and-sound-bite focused brain might actually wrap around? App.

App happy? Yap … er, yep, I suppose I am. But, Heavens to Murgatroyd, Myrtle, these little PBs are so daggone end-user friendly! The app building to create a total tool that suits me to a “T” is just what the doctor ordered. I think the masses of yet pen and paper-based docs need just such a way to comfortably stick their toes into the digital waters, easing their way in to the silky swim of advanced information integration at their own “app”licable pace.

I know, I know. I’m underestimating. Healthcare IT is way too complicated for such a Keep It Stupid Simple approach. But, being of a John Gallian bent (and not just because he’s a retired pediatrician), I firmly believe in his diktat that, “A complex system that works is invariably found to have evolved from a simple system that worked.”

My apped-up Pre works, though it sure didn’t spring forth from some megasystem, do-all-things-for-everybody master plan. It grew, it evolved, from basic beginnings. Indeed, when Lars Magnus Ericsson first installed a telephone in his car in 1910, I can guarantee he never thought it would lead to me downloading a fully functional 45 language translator in less than a minute enabling a conversation about breastfeeding with a new Ukrainian mom who doesn’t speak a lick of American, but who sure smiled when she was able to receive the doctor’s guidance in her own native tongue.

From the trenches…

“It’s kind of fun to do the impossible.” – Walt Disney

Dr. Gregg Alexander is a grunt-in-the-trenches pediatrician and geek. His personal manifesto home page…er..blog…yeh, that’s it, his blog – and he – can be reached through http://madisonpediatric.com or doc@madisonpediatric.com.

Joel Diamond 11/26/09

Thanksgiving Edition

"When it comes to life the critical thing is whether you take things for granted or take them with gratitude.”-G.K. Chesterton

Back in the day, I used to moonlight in my local Emergency Department on Thanksgiving and Christmas. It was nice to hear both patients and staff compliment me on my dedication. Some would be a bit more realistic but equally sympathetic for my willingness to “give your Christian friends a break on the holiday”.

For me, it allowed me to — I need to be careful as my in-laws sometimes read this blog — extricate myself guilt-free from an otherwise wonderful family experience, “Isn’t it nice how he gives his Christian friends a break on the holidays”. The real truth is that the emergency department was relatively quiet and I got paid time and a half.

Ahh… the holidays. The memories linger in one’s mind as if they were yesterday. While most of you think about overeating followed by loosened belts in a tryptophan-induced stupor, I think of arriving to my ER shift having three patients waiting with a turkey bolus stuck in their esophagus. Sometimes administration of IV glucagon worked, but oftentimes I would have to rouse one of the gastroenterologists away from their own family gatherings to relieve the gluttonous patient endoscopically.

Who amongst up doesn’t invoke emotional images of Native Americans sharing their bounties with Pilgrims when they think of beer and the deep-fried turkey? I think of 2nd and 3rd degree burns. And I wipe the tears from my face recalling the Norman Rockwellish scene of an entire family during the holidays, all hooked up to IV fluids and festively filling emesis basins as a result of and undercooked meal and resultant food poisoning.

My shift almost always concluded with some alcohol-induced injury. Drunk and alone on the holidays. This is when you begin to re-examine your own sense of Thanksgiving. All joking aside, working in healthcare during the holidays is a privilege, as it is easy to take for granted all that we are blessed with — food, shelter, family, friends, and health.

Want to really be depressed? Walk through a hospital cafeteria this season. The juxtaposition of holiday decorations and music with the sad and lonely faces of the sick or their visitors is heart-wrenching. Even worse is seeing the half-eaten trays of dying patients. The hospital dietary service’s best attempt to render turkey, mashed potatoes, and canned peas as festive somehow compounds the tragedy in horrific irony.

Today I delivered some bad news to a longstanding patient. After many years of surviving a battle with a second cancer, she had to hear from me that she had yet another malignancy. This is another year that I had to deliver bad news before the holidays. Ethics aside, I sometimes wonder if it would just make more sense to hold off and let them peacefully enjoy Thanksgiving with their families before throwing their lives into turmoil.

I know that this is not a “funny” blog today, but since we are all in the business of healthcare, let us — during this tumultuous year of recession, debate on healthcare reform , global warming, war, and swine flu — take pause and reflect that we are really in the industry of healing.

"Thanksgiving, after all, is a word of action."-W.J. Cameron

 

Joel Diamond, MD is chief medical officer at dbMotion, adjunct associate professor at the Department of Biomedical Informatics at the University of Pittsburgh, and a practicing physician at UPMC and of the Handelsman Family Practice in Pittsburgh, PA. He also blogs on interoperability.

News 11/24/09

The MGMA sends a letter to David Blumenthal, noting concerns that an inappropriate definition of meaningful use and an ineffective administration of ARRA stimulus funds could result in a failed implementation of ARRA, needless squandering of resources and significant disruption of the health system. MGMA offered several specific recommendations, including instituting a pilot test prior to the start of the program to ensure that the process of demonstrating meaningful use is achievable and practical. The letter also encourages the National Coordinator’s office to monitor the EHR marketplace for cost-effective and efficient products and to ensure fair business practices. To William Jessee and staff: well-done. MGMA is voicing valid concerns that highlight the many gaps in ARRA legislation, and offers logical recommendations. We absolutely need the meaningful use requirements to be achievable and applicable. And, why not do some testing in advance to make sure that HHS, vendors and providers all agree what meaningful use looks like. I am not sure how necessary it is to have the government provide vendor oversight; I mean, if a vendor doesn’t have a product that works, won’t market forces address that?  Still, MGMA did a good job addressing what are likely major concerns of its members.

The House passes a $10 billion loan program to help doctors and small medical practices purchase EMR and other HIT systems. The bill would allow loans of up to $350,000 per physician and $2.5 million for group practices. The bill has now moved on to the Senate.

The emergency physician group at Thibodaux Regional Medical Center (LA) selects PracticeMax to provide paperless coding services. The process requires the ED department scan and upload clinical documentation and patient demographic data, which is then coded by PracticeMax.

Gateway EDI’s plans to increase its employees from 250 to 310 and expand its St. Louis headquarters. The $38 million company grew 35% last year.

MedAptus announces that its system for capturing professional charges is available for BlackBerry smartphones and coming next year for the iPhone.

The 21-provider Golden Valley Medical Center (MO) signs an agreement with InteGreat to deploy InteGreat EHR.

Precision Information Management  Services announces it will offer an ASP version of the Allscripts Ophthalmology EHR Pro and PM software.

Similarly, MedLink International says it will provide a SaaS option for its MedLink TotalOffice EHR.

KLAS says its making its performance evaluations shorter, based on feedback from providers and vendors. KLAS will also begin grouping questions on software into four main categories. The goal of the changes is to eliminate redundancy and focus on questions that best differentiate vendors.

Patients with chronic wounds can now stay at home and still receive treatment remotely from certified wound care specialists. Wound Technology Network and AT&T are partnering to provide clinical staff with smart mobile devices that support videoconferencing tools. When providers are at a patient’s home, the device will allow staff to connect with Wound Technology Network’s tele-health center to help them assess and treat the wound. Clinical staff can also transmit a image for upload into an EMR.

Elsevier announces its ‘All You Need to Make A Difference’ Donation Campaign, which benefits the volunteer physicians at Doctors Without Borders. The campaign provides Doctors Without Borders a free subscription to MD Consult subscription for each paid subscription received through December 18th. Elsevier estimates the campaign could provide as many as 400 subscriptions worth $140,000. If I am interpreting this right, it also could add 400 subscriptions and $140,000 in sales revenue for Elsevier. Is it cynical to feel Elsevier is somewhat exploiting the Doctors Without Borders name in order to boost end of year sales?

More consolidation in the billing service world, with Intermedix acquiring the assets of Texas ER Medical Billing. Intermedix’s EPBS division, as well as Texas ER Medical Billing, provide RCM services for ER physicians.

Office Ally, a clearinghouse providing free claims processing, receives full accreditation from EHNAC.

Now that physicians have the opportunity to earn federal stimulus funds, some hospitals are reconsidering plans for offering subsidies under the relaxed Stark laws. The AMA looks at various hospital programs offering partial to full subsidies, despite the potential for stimulus money. Meanwhile, some hospitals that had not yet offered formal subsidy plans are re-considering their alternatives. Here’s some logical advice: don’t jump into cheapest option without making sure it meets the practice’s needs and has the necessary tools to meet meaningful use criteria.

Inga wants mail.

News 11/18/09

A KLAS report takes a look at Allscripts a year after its merger with Misys. KLAS surveyed 200 Allscripts clients and found declining customer satisfaction in several key areas. The release of v.11 created challenges, though clients on versions 11.1.5 or higher are seeing positive results. About 85% of Misys EMR users who plan to replace their EMR say they’ll go with Allscripts Professional EHR, which is being offered at a relatively low migration price. KLAS notes that Allscripts also remains the “most-considered” vendor in outpatient EMR purchases. In yesterday’s HIStalk I make a somewhat snarky remark about the “most-considered” stat, but a reader pointed out that this particular metric is indeed valuable because it indicates which vendor is getting the “most looks, most RFP’s and most demos” and thus is in the running for more sales.

Meanwhile, Forbes has a nice write-up on Allscripts iPhone app, Allscripts Remote, which gives physicians real-time access to patient data, fast communication with ERs, and the ability to e-prescribe (the article says “e-mail prescriptions,” but I am assuming the author meant e-rx.) Allscripts Remote also made New York Times columnist David Pogue’s eclectic list of the top health-related iPhone apps.

Despite setbacks from high-profile companies like Walmart, the retail clinic sector is on pace to grow 10% over the next two years, then accelerate to more than 30% per year in 2013 and 2014. This new study suggests that patients are willing to use the clinics, especially if it costs less than seeing their doctor and if the location is convenient. The market will continue to face a few challenges, including opposition from physicians who advise patients to avoid retail clinics.

Practice Fusion announces a free PHR to allow patients connect with their physicians and medical records. The Practice Fusion PHR also allows patients to schedule appointments, request prescription refills, e-mail physicians, and share data with other providers.

HealthFusion (no relation to the Fusion company above) launches its HealthFusion Mobile Apps, enabling physicians to use their mobile device to view office schedules and patient eligibility information. HealthFusion’s next release will include a charge capture component.

This Washington Post article provides insight on how actual patients are using the Intel Health Guide home health monitoring system. The device allows patients to easily input such data as blood pressure, weight, and glucose levels. The information is then forwarded to the patient’s physician. The participating patients are part of a pilot program that researchers hope will prove home monitoring programs can improve patient outcomes and reduce costs. Most insurance carriers are not reimbursing patients for the cost of the devices (which rent for about $100/month) or for the physicians’ time.

The Alzheimer’s Association offers its new Comfort Zone program, which helps caregivers track the movements of Alzheimer patients via a Web-based mapping tool. Using technology originally designed to track prisoners, families purchase a $200 transmitter and then pay $43 to $80 for a service plan.

The OMB says that about 5% of federal spending was paid improperly in 2009, including about $54.2 billion for Medicare and Medicaid programs. Those programs actually had improper payment rates of 15.4% and 9.6%. I believe OMB Director Peter Orszag wanted Americans to feel encouraged because better detection methods have uncovered more improper payments than in the previous year. Orszag cites the example of an invalid doctor signature, which was much more likely to trigger an improper payment in 2009 than 2008. Perhaps, but what private industry would tolerate a 15% improper payment rate?

The Amalgamated Order of Real Bearded Santas is lobbying to ensure that the nation’s Santas are given priority for H1N1 flu shots. The Santa crowd argues that most Santas are could be high risk: two-thirds of all Cris Cringles are overweight and one-third are morbidly obese. Not to mention that no one wants the big guy to be sick when it comes time to hitch up the reindeer and deliver presents.

E-mail Inga.