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Jill Monroe is wellness program manager within the Benefits Division of the City of Kansas City, MO’s Human Resources department. The city partnered earlier this summer with the Kansas City Health Care Trust, Blue Cross and Blue Shield of Kansas City, and Mosaic Life Care to install a telemedicine kiosk for employees at City Hall.
What was the impetus for installing the telemedicine kiosk?
The City of Kansas City, MO is dedicated to the health of its employees. The City understands that employees are busy and continue to become busier, so having an opportunity to provide an easily accessible, affordable option to get quality healthcare is a win for everyone.
Have employees found it beneficial?
Yes, since the implementation of the telemedicine kiosk, the employees have embraced and used it.
How do you hope it will help improve employee health and wellness?
To improve the health and wellness of the employees, the City has provided the telemedicine kiosk, an Employee Health Care Trust Medical Clinic, and a robust Fountain of Health Employee Wellness Program to employees. By integrating services, we’re hoping to provide quality preventative and chronic disease care, along with concentrating on the employee’s total wellbeing and work/life balance.
Did the city have prior experience with telemedicine (i.e. installing units in schools, health centers, etc.)?
Telemedicine is new to the City; however, we have had excellent guidance from our insurance provider and Mosaic Life Center, which operates the kiosk.
What sort of due diligence was done with regard to checking out telemedicine vendors, and how other city governments have used telemedicine to benefit their workforce?
Due diligence was done by the City’s insurance broker and provider prior to bringing the telemedicine kiosk to the City’s Health Care Trust Committee.
Do you foresee installing additional kiosks in other city government facilities?
Only time will tell. The kiosk has been open and accessible to City employees for just over a month. At this point, the City is focused on the success of the telemedicine kiosk at City Hall and the medical clinic that we have at our Health Department location for employees.