News 3/24/11

CDPHP, a New York IPA/HMO, says its patient-centered medical home pilot resulted in a 9% decrease in the rate of medical cost increases at its three participating practices. Hospital admissions were 24% lower than expected and advanced imaging utilization and ER visits declined. The practices also demonstrated improvements in quality measures, including the proper use of antibiotics and diabetic eye exams.

Dr. Edward Rippel is profiled in the Hartford paper as the first solo practitioner in Connecticut to earn NCAQ recognition as a patient-centered medical home. Rippel claims his $50,000 investment in eClinicalWorks EMR five years ago proved to be the game changer in terms of providing coordinated patient care with better outcomes. Since starting EMR, 20% more of his diabetic patients have hemoglobin A1C levels at treatment goal and none of his 200 diabetic patients are on dialysis. Streamlined workflows, increased productivity, and savings from moving his billing in-house helped Rippel recoup his EMR investment within two years and earned him additional revenues from P4P programs.

Urgent care software provider Practice Velocity partners with Healthagen to give consumers mobile access to Practice Velocity’s ZipPass functions. Patients using the Healthagen’s iTriage product will be able to schedule appointments and pre-register directly into the ZipPass application.

Five Rhode Island senators are sponsoring legislation that would require all physician notes and records to be typed, rather than handwritten. Of course the Rhode Island Medical Society opposes the bill. Of course it won’t pass.

Coinstar announces plans to invest in SoloHealth, a developer of health screening and information kiosks. SoloHealth is introducing SoloHealth Station, which will screen vision, blood pressure, weight, and BMI. The technology will support personalized advertising messages and kiosks will be placed in high-traffic retail areas. The service will be free to consumers. Coinstar, by the way, is the same company that provides self-service kiosks for DVD rentals in grocery stores. The company is betting that consumers will embrace the idea of one-stop shopping for a gallon of milk, the latest DVD, and a blood pressure check.

Sermo partners with Janssen Global Services to develop mobile and web services to facilitate physician referrals and ensure continuity of care. The first set of services for physicians will be rolled out this spring.

Lake Regional Health System’s (MO) first primary care clinic will go live on eClinicalWorks EMR March 28. Six more clinics and an urgent care facility will go live in April and May.

MedLink is selected as a preferred vendor to participate in Baptist Health South Florida’s EHR donation program. Baptist will subsidize up to 85% of the cost of the iSuite EHR for its affiliated physicians.

The 17-provider Orthopaedics East & Sports Medicine Center (NC) selects SRS e-prescribing application as a first step towards full EHR adoption.

Six oncology treatment centers are adding IntelliDose software to their Allscripts EHR to handle oncology-specific functions. Allscripts and Intellidose signed a partnership agreement last year.

MD-IT, a provider of medication documentation and software for physician offices, acquires Word for Word Transcription.

Quest Diagnostics launches a 12-week, 10-city Care360 EHR Road Test bus tour to provide live demonstrations of the Care360 EHR software.

E-mail Inga.

News 3/22/11

The once anti-certification SRSsoft earns ONC-ATCB modular certification for its EHR technology. Not long after the interim Meaningful Use and certification requirements were announced, SRS CEO Evan Steele told HIStalk Practice that “SRS will not seek to become a certified product because it would be such a disservice to our clients and future clients.” His concern was that Meaningful Use requirements (at least as originally proposed) would hinder provider productivity. Steele now says that “SRS has cracked the code on productivity-focused meaningful use” and that providers using SRS will be able to satisfy Meaningful Use measures while simultaneously increasing productivity. In a recent Readers’ Write piece on HIStalk, Steele shared additional insights on how Meaningful Use can be achieved without negatively impacting physician productivity (it’s a great read).

MD-IT adds e-prescribing to its medical documentation platform, based on Surescripts technology.

The owner of a  medical clinic agrees to provide free medical services to the owner of storage units in exchange for free storage for old paper medical records and computer hard drives. The agreement was never put in writing, the new storage company owner is demanding back rent, and the clinic can’t get to its records since it hasn’t paid. The only winners in this mess, of course, are the attorneys fighting things out.

meridianEMR introduces a Meaningful User Tracking Board, designed to give practices insight into whether or not providers are meeting Meaning Use requirements in their EHR use.

Kaiser Permanente Hawaii says more and more patients are embracing online tools to schedule appointments, refill prescriptions, and communicate with doctors. Patients and physicians exchanged 21% more emails last year than the year before and online prescriptions jumped over 11%. Patients viewed 433,000 lab test results online, an 8.4% increase.

North Bridge Imaging Group (MA) signs a long-term agreement with Affiliated Professional Services for medical billing and PM services.

CMS has an FAQ section for the EHR incentive program, which I try to read every week or so. A couple of recent inquiries worth noting:

Can eligible professionals participate in the 2011 PQRS, 2011 eRx Incentive Program, and the EHR Incentive Program at the same time and earn incentives for each? To summarize the CMS answer:

• PQRS incentives can be received regardless of an EP’s participation in other programs.
• If participating in the Medicaid EHR incentive program, EPs are eligible for the eRx incentive.
• If participating in the Medicare EHR incentive program, EPs must report the eRx measure to avoid penalty, but are eligible to receive only one incentive payment. If the EP is participating in the Medicare EHR incentive program, the EP will receive the Medicare incentive payment and not the eRX Incentive.

For large practices, will there be a method to register all of the Eligible Professionals (EPs) at one time for the Medicare or Medicaid Electronic Health Record (EHR) Incentive Programs? Can EPs allow another person to register or attest for them? Again to summarize, CMS says that currently there is no method for a third party to register multiple EPs, so each EP must register him/herself. EPs are not permitted to allow a practice manager or anyone else to register in their place. However, CMS plans to implement functionality in May that will allow an EP to designate a third party to register and attest on his/her behalf.

E-mail Inga.

News 3/17/11

Main Line Health (PA) is implementing eClinicalWorks for its affiliated physicians.

WebPT EMR announces a certified billing partner program that includes integration with Kareo’s medical billing software, as well as with BMS.

National Billing partners with Practice Fusion to offer an EHR solution for its physician billing clients. National Billing uses Kareo’s practice management system.

RCM consulting services company TrustHCS partners with RemitDATA. TrustHCS will utilize RemitDATA’s business analytics and post-adjudication claims tools in its physician services practice.

Document management solution provider Accentus expands it ambulatory care service offerings through the acquisition of Mrecord, a speech recognition and medical transcription services company.

Doximity raises $10.8 million Series A venture capital to accelerate development of Doximity’s free communication platform for healthcare providers. Doximity, which is led by Epocrates co-founder Jeff Tangney, allows physicians to use their iPhone, iPad, Android device, or computer to connect with other providers to collaborate on patient treatment.

A big thank you to Dr. Jayne for pitch hitting on HIStalk Practice earlier this week while I was taking a few days off. I’m hoping to convince her to drop in more regularly and share more of her wisdom on ambulatory EHR and related topics. Meanwhile, I am guessing I am was not the only one Spring Breaking this week, given the slow trickle of news in the HIT world.

Academic faculty physicians in primary and specialty care reported slight increases in compensation from 2009 to 2010. Median compensation for primary care faculty physicians was $163,704 (up 3%) and specialists was $241,969 (up 2.7%.)

MED3OOO CEO Patrick Hampson will serve as a 2011 Ernest & Young Entrepreneur of the Year judge for Western Pennsylvania/West Virginia.

Allscripts opens two offshore development centers in Pune and Bangalore, India that will provide customer support and other services.

Housekeeping note: please show your support for HIStalk Practice by visiting our sponsors (a mere click is all it takes to learn the myriad of ways that each can make your HIT world better.) You can never have too many friends or connections so friend me on Facebook and give HIStalk a like, connect with me on LinkedIn, and follow me on Twitter.

A private investigator who specializes in preventing and detecting fraud against dentists shares a scary story of how a practice manager stole over half a million dollars from her employer. Most of the theft involved cash and over the years the practice manager developed a “duffle bag full of tricks,” including:

• Non-legitimate write-offs
• Not entering cash receipts into the computer
• Excess overtime pay, since the practice manager also handled payroll
• Tampering with check ledgers for cash disbursements

Since  the practice manager was a 20-year, trusted employee, her employers ignored plenty of warning signs, that included refusing to take vacation and often working in the office alone at odd hours. Plenty of good lessons here for any medical practice.

E-mail Inga.

Curbside Consult with Dr. Jayne 3/14/11

It’s my honor and privilege to appear this week on HIStalk Practice while Inga and Mr. H are out enjoying spring break. I’m happy to help keep the home fires burning. Frankly, after some of the things I saw while providing emergency department coverage for Mardi Gras, I’m content to sit happily at home with my laptop and a cup of cocoa.

I did venture out this weekend to have dinner with a good friend, someone with whom I shared the wonder and agony that is Residency Training. For you non-clinicians, residency is the multi-year period after one has graduated from medical school and has a degree, but continues to train under supervision. It’s a high-stress time when you learn how to run a hospital-based practice as efficiently as possible. Unfortunately, except for a handful of programs, they don’t teach you much of anything about how to run an office-based practice.

My friend finished residency and joined a small private specialty practice. The scattered topics we hit during dinner and drinks reminded me how widely varied physicians’ experiences are with regards to healthcare IT and the various state and federal rules and regulations, let alone Meaningful Use. There were some random things I mentioned about liking or not liking in the EHR, such as logging samples, and we discovered that her practice is blissfully unaware of some of the things that are looming.

She’ll be deploying an EHR in the coming months, trying to get her piece of the federal pie, and I’m sure I’ll be hit for many curbside consults in the future. As long as she pays the bar bill, that’s OK. I’ll share the tales of woe (and wonder) as they come. But in the meantime, I decided to write some tips and tricks for all of you on the practice side to help prepare for Meaningful Use.

Meaningful Use: 15 Things Your Practice Can (and Should) Do Now

Note: This assumes that the practice and physicians have already decided to try to demonstrate Meaningful Use and have chosen the Medicare path. Most of the folks who are going for the Medicaid path have already figured out they have a much easier road and are laughing all the way to the bank in many states.

1. Get thee to a certified EHR. If you are already on EHR, make sure that you are on a version that the vendor has certified with one of the Meaningful Use certification bodies. Beware of phrases like “certification compliant,” as that is similar to “board eligible.” The Feds require that you be on a certified version — end of story. Pending or compliant doesn’t cut it. If you are not on the certified version, immediately schedule a consultation with your vendor / reseller / technology partners to determine what it will take to get you on a certified version. If you are not already on an HER, are in the search process and achieving Meaningful Use is a significant consideration, you might want to use certification as a litmus test to make your search easier.

2. Make sure you understand your vendor’s reporting strategy. Are they providing “out of the box” reports that you just have to deploy to see how you are doing? Or do you have to hire a report writer or consultant to get the reports you need? Ideally, you want the reports in hand so you can run them throughout the year and see how you stack up prior to submitting your data.

3. Make sure you understand the HITECH program. Providers need to be intimately familiar with the objectives and measures, whether they think they do or not. They should be able to articulate what is expected of them if they plan to be successful. Failure to show up to meetings where this is discussed or to participate in discussions about changing office workflow are not favorable signs.

4. Register with CMS. If you have never been to the CMS overview page, bookmark it now and visit it often.

5. Determine exactly where and how in the EHR measures need to be documented. I’ve seen several vendors put together MU slide presentations that outline this. For those providers that don’t always pay attention, I recommend printing this, highlighting it, and hanging it at various places throughout the office, preferably where the providers habitually document their visits. There should be no question on where the data should be entered.

6. Understand that MU is not graded on a sliding scale. It’s pass-fail. You either pass all the elements or you do not get your money. There is no partial credit.

7. Ensure the EHR is configured properly for MU. Some systems require certain settings be enabled to support MU documentation. Ensure that your allergy and drug interaction checking is enabled and that providers cannot turn it off. This sounds like a no-brainer, but you’d be surprised at some practices’ system configuration.

8. Read Evan Steele’s HIStalk article, Meaningful Use Does Not Have to Burden Physicians. This should be required reading for practice managers. The vast majority of MU objectives and measures can be achieved by leveraging support staff. Physicians should not be asked to serve as data entry clerks. It’s unfortunate that, all too often, poor workflow design and failure to adequately train staff puts them in this role.

9. Ensure providers are enrolled in electronic prescribing and know how to use it (and when it’s legal to do so). Providers need to be sending more than 40% of permissible prescriptions electronically unless there are certain hardships, like being in a rural area without Internet or having insufficient pharmacy participation. Look carefully at your workflow to make sure that processes, like allowing nurses and other staff to refill medications in some situations, are not going to drive your percentage down.

10. Analyze offices process for collecting demographic information. You need a sensitive plan to collect language, race, and ethnicity data without having to explain to every patient through the front window. I personally like the approach of using a patient data collection form (or use a kiosk if you have one) so the patient can complete this privately. If the patient doesn’t complete it, have a members of the nursing staff ask about it in the exam room. Be sure the system is configured to include the appropriate descriptions and codes – eliminate home-grown or customized descriptions from pick lists NOW.

11. Whether you’re still on paper or fully electronic, update problem lists NOW. Since you are already asking the patient to fill out a demographic update sheet, why not use the opportunity to gather pertinent medical information as well? Too many practices simply ask the patient, “Has anything changed since your last visit?” The yield from that question is not very good. Consider mailing an update to patients prior to an upcoming visit or having them complete a questionnaire via a patient portal or kiosk. When I started doing this annually in my practice, I was shocked at what patients had forgotten to tell me.

12. Update medication and allergy lists NOW. See above. Really, for good patient care you should be doing this every visit. But now, when the patients complain that you are asking them to validate their medication list (and I do hate arguing with the sweet geriatric ladies who say, “But Doctor, I know you know what I’m taking”) you can thank your friends at Medicare for making you do it and make sure the patients know who is behind all the fun their having updating their information.

13. Clean up (or create) office policy and procedure documents regarding patient care elements included in Meaningful Use. Make sure all staff understand (physicians too!) and sign to indicate their understanding. This will be very helpful down the road when folks argue with the IT and management teams about why their data doesn’t show them meeting the criteria. Don’t forget to include vitals, smoking status, quality measures, etc.

14. Determine your strategy for providing patients with electronic copies of their health information. Are you going to use a Web portal? Burn it to CD? Interface with a personal health record? Give them a jump drive?

15. Prepare to meet technical requirements for data exchange and security. Make sure staff understand what they need to protect patient information and deal with deficiencies promptly.

16. If your office does not have a CMHO, identify one immediately. OK, I couldn’t resist adding one more item. What is a CMHO, you ask? Chief Medical Humor Officer. Because once the practice fully embraces Meaningful Use, there’s going to be a need for humor STAT.

If you’re savvy enough about Meaningful Use to understand most of the items above, you’re probably in a reasonable position to prepare to demonstrate MU. On the other hand, if you feel like you’ve just tried to read a novel in a foreign language, you’re going to need some help. You may want to consider contacting your state’s Regional Extension Center (REC) for assistance. Other good sources include your state Medical Society or various medical specialty organizations.

Have a question about Meaningful Use or the best suppliers for nitrous oxide (laughing gas?) E-mail me.

Intelligent Healthcare Information Integration 3/11/11

Clever Tech, HIPAA, and You

There’s a new cloud-based service now in beta that immediately brought to mind HIPAA and how we might adapt such a service to help advance the safety and security we need in healthcare communications.

Called babble.ly, this new service allows you to enter a phone number into a box on their Google-simple home page. It then generates a link you can post online when you need to make your phone number available. (If you’ve ever used Bit.ly to shorten a URL for Tweeting, you’ll get the idea.)

They create a free, disposable link to the phone number you entered. You can then copy that link and post it online: on Facebook, in Tweets, in forums, in e-mails, or on your web site. When the link is clicked, babble.ly connects to your number. Your number remains private and you can revoke the link whenever you want. (Would be very useful with smart phones, VoIP, Skype, etc.)

Besides the obvious telemarketer and phone surveyor avoidance benefits, this tool suggests the as-yet-undeveloped software possibilities which could enhance patient privacy and address cloud-based HIPAA concerns. For instance, if I can post my cell phone number in an e-mail to a patient without worry that access to that number might get scattered across the global e-mail winds, I can more comfortably allow access to folks who I know really need it.

Once that access is no longer relevant, the link gets revoked. Even if the e-mail goes YouTube viral, my phone isn’t hammered with superfluous pranksters, conspiracists, and nothing-better-to-do-ers.

OK, that’s one new answer to some small portion of privacy concerns, though it isn’t enough for HIPAA. Maybe there’s some similar approach we can use for healthcare, maybe on the possible nationwide web that is just for healthcare. (I’ve heard this is being discussed.) 

HIPAA regulatory entities could control the inputted data – and access thereto – be it phone numbers or other health data. We wouldn’t have to entrust babble.ly or Google or any private company without public oversight to watch guard the info. Maybe health record banks could be the guard dogs and provide the de-identifying access and connection enablement.

There are bound to be more and more of these creative ways to enhance digital security coming down the pike, whether designed for healthcare specifically or otherwise adaptable to our needs. I’m thinking that these best-of-breed answers, as they crop up, need to be engaged and supported by us grunts. (I’d really love to see them integrated into the Extormities of the healthcare world – in a non-proprietary fashion – so that we can all move into a secure digital future, not just those of us with the right exclusivity contract.)

We as providers need to start thinking of how we can reach out to our digitally-adept clients, securely. As their desire to connect with us electronically expands, along with their capabilities for doing so, we don’t want find ourselves technically behind the curve.

If they reach out to us in non-secure ways, we really need to understand the privacy and security issues sufficiently so that we don’t follow them into unsecure paths and fall prey to the HIPAA Violations Police from our own digital ignorance.

From the trenches…

“Publication is a self-invasion of privacy.” – Marshall McLuhan

Dr. Gregg Alexander, a grunt in the trenches pediatrician at Madison Pediatrics, is Chief Medical Officer for Health Nuts Media, directs the Pediatric Office of the Future exhibit for the American Academy of Pediatrics, and sits on the board of directors of the Ohio Health Information Partnership (OHIP).

E-mail Dr. Gregg.