News 6/27/18

Top News

Greenway Health hires Richard Atkin (Vista Equity Partners) as CEO following the departure of Scott Zimmerman, who has left to pursue other opportunities. Atkin’s health IT tenure includes leadership stints at Vista Consulting Group, Sunquest Information Systems, and Allscripts-Misys. Fun fact: Matt Hawkins, who was CEO of Vitera when it was acquired by Greenway in 2013, replaced Atkin as president of Sunquest in 2014.

Webinars

None scheduled soon. Previous webinars are on our YouTube channel. Contact Lorre for information.

Announcements and Implementations

Redirect Health will implement CareCloud’s practice management and EHR software at the clinics and outpatient surgery centers it manages across Arizona.

MTBC will integrate blockchain technology with its EHR in a phased approach that will initially focus on allowing patients to give providers access to medication-related information. I must admit, I’m still a little fuzzy on the ins and outs of blockchain, especially as it relates to patients and how likely they’ll be to understand it, access it through a third-party’s PHR, and then use it successfully. MTBC’s press release explains further:

“The blockchain technology, called Hyperledger, links directly to the company’s EHR that includes a portal for patients to access their Personal Health Records (PHR) through a computer or smartphone via iOS and Android applications. Through the PHR, patients can grant varying levels of medical record access to physicians of their choosing, no matter what EHR system that provider uses in his or her practice. Once an approved physician adds data in the blockchain, those details are then mirrored to the EHR in real time, so the original record remains up-to-date, secure, and comprehensive while complying with regulatory guidelines.”

Acquisitions, Funding, Business, and Stock

Private equity fund Francisco Partners considers putting specialty-focused EHR vendor Nextech Systems up for sale.

App-based pregnancy and postpartum care company Babyscripts acquires competitor IBirth for an undisclosed sum. IBirth founder and CEO Judith Nowlin will become chief growth officer at Babyscripts.

EHR and practice management company Compulink changes its name to Compulink Healthcare Solutions. The rebranding coincides with a 20,000 square-foot addition to its headquarters in Newbury Park, CA, where it employs 160.

People

Healthwise CMO Adam Husney, MD will also assume the responsibilities of president at the evidence-based health education, technology, and services nonprofit.

Research and Innovation

Allscripts-backed Practice Fusion will funnel health data from EHR end users to Icon, a drug development and commercialization services company that will use the data in its health research. Initial areas of study will focus on real-time identification of eligible patients for research studies, data collection for late-phase and post-market research programs, and registry development.

Telemedicine

1.800MD launches NaviGo Health, a portal-based set of healthcare tools that includes virtual consults, pharmacy and mail-order discounts, liaison services that include bill negotiation, and real-time insurance eligibility verification.

EWellness secures a $1.5 million investment from Triton Funds that it will use to expand sales and marketing efforts for its telemedicine-based Phzio physical therapy technology.

Sponsor Updates

Blog Posts

• 8 Tips to Improve Patient Payments (AdvancedMD)
• #TBT Innovations from the National Conference (EClinicalWorks)

Contacts

Jenn, Mr. H, Lorre

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News 6/25/18

Top News

After cutting its staff headcount by half and bringing on a new CEO, Outcome Health announces that founders Rishi Shah and Shradha Agarwal have stepped down from the Board of Directors in an effort to “provide clear leadership transition for the new management team.” Board member and Portage Point Partners managing partner Matthew Ray has taken over as chairman. The medical waiting room advertising company was valued at $5 billion last year, making Shah and Agarwal one-time paper billionaires.

Webinars

None scheduled soon. Previous webinars are on our YouTube channel. Contact Lorre for information.

Here is the recording of last week’s webinar titled, “Healthcare Organizations: Operationalizing Data Science Models.”

Announcements and Implementations

Clinical dispensing software vendor MDScripts offers end users in Arizona, Indiana, Kansas, Massachusetts, Michigan, Ohio, Pennsylvania, and Virginia access to their state-based PDMP via integration with Appriss Health’s PMP Gateway.

California-based HIEs SacValley MedShare and Connect Healthcare will merge.

Acquisitions, Funding, Business, and Stock

As the details behind CareSync’s demise continue to surface (Dr. Jayne’s latest Curbside Consult provides more inside scoop), my inbox continues to swell with emails from companies anxious to step into the chronic care management company’s shoes. Chronic Care Management Inc., Revenue Maximization Group, and Sargas Pharmaceutical Adherence & Compliance International promise to “seamlessly transition medical groups and patients affected by the CareSync closure” to their respective CCM services. I saw the same phenomenon happen when Practice Fusion changed to a subscription model, and have to wonder how effective these marketing campaigns are (and how many Athenahealth competitors have already written press releases to a similar effect). Has a well-timed press release prompted your practice to switch health IT vendors after your main vendor made a significant change to its business model? Please share your experience in the comments below.

The Aledade team celebrates its fourth anniversary with statistics and figures that point to a successful ACO venture thus far. The juxtaposition of its celebratory PR with the news of CareSync’s passing is an interesting one – one that makes me wonder how much leadership style and investor panache played a part in each company’s evolution.

App-based medical record aggregator and services startup Health Gorilla raises $8.2 million in a Series A round.

New York City-based patient billing and provider CRM vendor Cedar raises $36 million in a Series B funding round led by investment firm Kinnevik. The company has raised $49 million since formally launching late last year. Co-founder and CEO Florian Otto, MD helped launch Groupon Brasil and spent several years at ZocDoc before opening Cedar with AppNexus veteran Arel Lidow.

Healthcare cloud services company NetGain Technology acquires IManaged Solutions for an undisclosed sum. IManaged Solutions offers similar services to optometry practices and EHR vendors. Founder Craig Rodrigue will join NetGain as GM of the IManaged business.

Other

Australian Health Minister Greg Hunt orders a review of appointment scheduling and physician review website HealthEngine after reporters claim it has been sharing health data with third parties without user consent – an allegation the company denies. HealthEngine sent daily lists of its users to law firms looking for clients with personal injury claims as part of a referral partnership – a scheme that may indeed have been legitimate based on details deeply embedded within the company’s privacy policy. HealthEngine was in hot water last week for editing out negative physician reviews.

Sponsor Updates

• Medicity will present at the Internet of Health event June 26-27 in Boston.

Blog Posts

• Unsurprisingly, physicians aren’t thrilled with their EHRs (Medicomp)

Contacts

Jenn, Mr. H, Lorre

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News 6/20/18

Top News

Cardiologist Lynne Perry-Bottinger, MD files a $1 million John Doe lawsuit in federal court over an anonymous Healthgrades review that she believes was left by a competitor. The suit accuses the reviewer of “false advertising, libel, unfair competition, and tortious interference.” Perry-Bottinger believes the negative review (click the image above to read) – one of a total of five for her on Healthgrades – has led several patients to cancel appointments. Healthgrades has refused to unveil the identity of the reviewer without a subpoena.

Webinars

June 21 (Thursday) noon ET. “Operationalizing Data Science Models in Healthcare.” Sponsor: CitiusTech. Presenters: Yugal Sharma, PhD, VP of data science, CitiusTech; Vinil Menon, VP of enterprise applications proficiency, CitiusTech. As healthcare organizations are becoming more adept at developing models, building the skills required to manage, validate, and deploy these models efficiently remains a challenging task. We define operationalization as the process of managing, validating, and deploying models within an organization. Several industry best practices, along with frameworks and technology solutions, exist to address this challenge. An understanding of this space and current state of the art is crucial to ensure efficient use and consumption of these models for relevant stakeholders in the organization. This webinar will give an introduction and overview of these key areas, along with examples and case studies to demonstrate the value of various best practices in the healthcare industry.

Previous webinars are on our YouTube channel. Contact Lorre for information.

Announcements and Implementations

Athenahealth will offer Epocrates end users drug therapy advice from Therapeutic Research Center via Prescriber’s Letters updates.

DrChrono adds payment processing capabilities from Square to its EHR and OnPatient portal.

Greenway Health integrates QardioMD’s remote monitoring devices and software with its EHR and practice management system.

NoteSwift develops an API toolkit for vendors interested in adding the company’s Samantha virtual documentation assistant software to their EHRs.

Acquisitions, Funding, Business, and Stock

IGambit, parent company of data analytics management and remote monitoring business Healthdatix, will acquire chronic care management services company Winpoint Health for an undisclosed amount.

Medication management startup MedX Services opens for business in Chattanooga, TN. The company has developed an at-home medication dispensing and care communication system that will keep physicians, pharmacists, and caregivers in the loop when a patient misses a daily dose.

I missed this last month: Boston-based IT services and support company Versatile launches a healthcare managed services division for ambulatory organizations.

Government and Politics

National Coordinator Don Rucker, MD offers an update on how the ONC is making good on the interoperability promises of the 21st Century Cures Act. High-level items of note include encouraging the development of APIs to make health data more shareable, sharing best practices to help stakeholders avoid information blocking, moving forward with TEFCA (Trusted Exchange Framework and Common Agreement), and continuing to find ways to reduce the administrative burdens on physicians.

To advance its MyHealthEData patient data-sharing initiative, CMS will host a Blue Button 2.0 Developers Conference August 13 in Washington, DC.

Telemedicine

This article profiles, Docity, a telemed startup founded by Marine Corps veteran James Cowan that is working to bring virtual consults to consumers through bundled offerings from their Internet service providers. It’s an interesting concept – one that the company pivoted to after attempting to stand up a direct-to-consumer telemedicine service.

Other

Latham, NY-based Med Associates notifies its billing customers of a March data breach that may have exposed the medical records of 270,000 patients. The company attributes the breach to unauthorized access of a workstation.

Sponsor Updates

Blog Posts

• For Phoenix Children’s Hospital, success was just the beginning (Medicomp)
• HIPAA & Texting (AdvancedMD)
• Precision Medicine at the Point of Care (Aprima)

Contacts

Jenn, Mr. H, Lorre

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From the PRM Pro 6/20/18

Why Every Medical Practice Should Make the Leap to the Cloud
By Jim Higgins

Jim Higgins is the CEO and founder of Solutionreach in Lehi, UT.

Just over a decade ago, the only cloud we knew about was that big, white, fluffy thing in the sky. Since around 2006, however, “the cloud” has changed life as we know it. We use the cloud to binge watch Netflix. To create a work report via Google Docs. It enables us to protect and save pictures through apps like Dropbox. We use the cloud to connect with loved ones on Facebook or Skype. And — without question — cloud computing has completely changed the face of business. It is estimated that by 2020, 60-70 percent of all software, services, and technology spending will be cloud-based.

While healthcare traditionally lags behind the rest of the business world, research shows that cloud computing is making its mark here as well.

• Ninety-two percent of healthcare providers see the value of cloud services.
• Sixty-seven percent of healthcare offices are currently using SaaS applications.

Moving to cloud-based applications has a number of advantages for medical practices. The top reason people in the industry like cloud computing is because it saves money. But beyond the financial advantages, there are many other reasons every practice should consider moving to the cloud:

1. Improved patient satisfaction. The cloud gives patients unprecedented access to their own medical information, keeping them informed and engaged in their own care. And they like it. In fact, the majority of today’s patients say that they would choose a doctor that uses the cloud over a doctor that does not.

Today’s patient platforms (powered by the cloud) make it possible for patients to “meet” with their doctor virtually. For those patients who live far from healthcare facilities, have a strong fear of the physician’s office, or don’t have readily available transportation, this option can be the difference between being seen or not. The growing desire for cloud-based virtual visits is backed up by research that shows three out of four patients (77 percent) say that they want access to virtual care and telehealth.

In addition, the cloud gives physicians unparalleled access to information about a patient’s potential condition, based on data from thousands of patients with similar symptoms — all accessed via the cloud. As doctors are able to more accurately diagnose disease in their patients, patient satisfaction rises.

2. Disaster protection. A few years ago, one of our clients experienced a devastating fire that destroyed their entire practice. Fortunately, they had all of their appointment information set up on the cloud. This meant that they were able to know which patients were scheduled to come in that day and easily shoot off a text letting them know about the disaster.

Using patient communication through the cloud keeps you in contact with patients no matter what your situation (even if the only problem is a power outage). In addition, when patient files are stored on the cloud, they are easily accessible if you move to a temporary facility while rebuilding. In the case of a large-scale disaster, where the patients have been impacted as well, the cloud gives patients access to their own medical information—making available everything from important prescriptions to a full health history.

3. Better collaboration. It is generally agreed upon that collaboration is one of the most important aspects of effective healthcare, indicated by the 96 percent of executives that say a lack of intra-office collaboration or poor communication leads to mistakes. Cloud computing is a great way to improve communication and cooperation between doctors, staff members, and office managers.

By allowing professionals to communicate instantly via the cloud, everyone in the office can have the information they need — wherever they may be at that moment. If something unexpected pops up during the course of a regular day, cloud-based applications make it possible for the entire team to handle the change without needing to hunt each other down.

4. Reduced burden on everyone. More than half of all practices say that using systems via the cloud reduces the burden on staff or allows them to function with fewer staff members. In addition, 68 percent of patients say they feel relief when their provider offers the ability to complete tasks through the cloud. The cloud moves some of the burden from staff to patients — giving them a feel of more control over their care at the same time.

By moving many administrative tasks to the cloud, practices also leave the window open to growth. Administrative tasks that once took up a large part of a practice’s day can now be taken care of without any work required by staff. A majority of patients say they have paid their bill over the cloud via a patient portal. And 77 percent of patients say the ability to schedule appointments online is important to them. The cloud allows practices to be flexible and scalable when it comes to adding new patients.

Simply put, cloud computing is no longer just a nice-to-have option for healthcare practices. It is critical to the future growth and competitiveness of every office. By moving to the cloud, you can maximize your resources all while making patients happier. It’s become a no-brainer.

Contacts

Jenn, Mr. H, Lorre

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News 6/18/18

Top News

Walgreens will open a new office in Chicago next year to accommodate its growing Technology Excellence Center, which includes the company’s retail pharmacy technology, digital, mobile, and e-commerce groups. The 20,000 square-foot facility will eventually employ 1,800, including 1,300 who will relocate to the city where Walgreens was founded in 1901.

Webinars

June 21 (Thursday) noon ET. “Operationalizing Data Science Models in Healthcare.” Sponsor: CitiusTech. Presenters: Yugal Sharma, PhD, VP of data science, CitiusTech; Vinil Menon, VP of enterprise applications proficiency, CitiusTech. As healthcare organizations are becoming more adept at developing models, building the skills required to manage, validate, and deploy these models efficiently remains a challenging task. We define operationalization as the process of managing, validating, and deploying models within an organization. Several industry best practices, along with frameworks and technology solutions, exist to address this challenge. An understanding of this space and current state of the art is crucial to ensure efficient use and consumption of these models for relevant stakeholders in the organization. This webinar will give an introduction and overview of these key areas, along with examples and case studies to demonstrate the value of various best practices in the healthcare industry.

Previous webinars are on our YouTube channel. Contact Lorre for information.

Announcements and Implementations

Marin County in California selects care coordination technology from ACT.MD to serve as the case management hub for its new Whole Person Care initiative. The program will focus on providing healthcare and social services for Medicaid recipients, particularly the chronically homeless, through data sharing between county departments and community service organizations.

Athenahealth integrates Brightree’s referral management software for home medical equipment with AthenaClinicals.

Aledade partners with population health management company Emtiro Health to launch an ACO for independent primary care practices in North Carolina. North Carolina-based Emtiro will serve as the frontline point of contact, while Aledade will supply technology, analytics, and regulatory insight.

People

Innovaccer CMO David Nace, MD joins the Population Health Alliance’s Board of Directors.

Acquisitions, Funding, Business, and Stock

In Connecticut, the City of New Haven partners with venture capital firm HealthVenture, and accelerators Bridge Innovations and Origami Innovations to open Health Haven Hub. The nonprofit incubator will offer early-stage health IT companies workspace, funding, and mentorship.

Telemedicine

True Nature Holding opens for business with telemedicine service lines for both humans and pets. The Atlanta-based company, which has tapped Jay Morton (Local Pet Rx) as president and interim CEO, plans to develop additional patient engagement, care coordination, and remote monitoring technologies.

Other

Family physician Daniel Dwyer files a $200 lawsuit against Apple after the company refused to revert his iPhone back to its previous operating system. Dwyer’s litigious act was prompted by an operating system update that occurred without his consent and while he was on the phone with the local pharmacy on behalf of a patient. “… I couldn’t use my phone until the update finished,” Dwyer explained. “It was a devious trick that they did, and it’s not fair. They interrupted my business. Thank goodness it was not a life-threatening situation, but it could have been.”

Independent physician practices in Vermont say enough is enough after patients complain of exorbitant lab fees charged by University of Vermont Medical Center. They have stopped sending their labs to UVMC, despite better access to lab results within the health system, and have instead turned to significantly cheaper labs that are out of state or handled by companies like Quest Diagnostics, which provides an on-site phlebotomist and digital results in 24 hours.

DNA testing kit company Dante Labs mistakenly sends five customers used saliva kits, blaming the error on its third-party fulfillment partner. It’s not the first black eye for at-home genetic testing companies: Orig3n DNA failed to recognize that one of its customers was in fact a dog, while several of the more well-known companies sent the same customer extremely different results – all of which makes me think results should be taken with a grain of salt (or ounce of saliva).

Contacts

Jenn, Mr. H, Lorre

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