Recent Articles:

News 10/17/16

October 17, 2016 News Comments Off on News 10/17/16

Top News

image

In case you weren’t aware … CMS publishes the final MACRA rule to mostly positive acclaim. Fun facts about the new rule:

  • It is 2,204 pages.
  • Knowing what a time crunch physicians are already in, HHS has summarized it in 24 pages.
  • HHS Acting Administrator Andy Slavitt has put together his own summary, clocking in at 1,344 words.
  • The department has also created a website to help stakeholders digest it.

In his summary, Slavitt offers consolation to small practices worried about the new, potentially burdensome regulations:

“We know that small practices deliver the same high-quality care as larger ones. Yet at every practice we visited or event we held, we heard from physicians in small and rural practices concerned about the impact of new requirements. We heard these concerns and are taking additional steps to aid small practices, including: reducing the time and cost to participate, excluding more small practices (the new policy will exclude an estimated 380,000 clinicians), increasing the availability of Advanced APMs to small practices, allowing practices to begin participation at their own pace, changing one of the qualifications for participation in Advanced APMs to be practice-based as an alternative to total cost-based, and conducting significant technical support and outreach to small practices using $20 million a year over the next five years, as well as through the Transforming Clinical Practice Initiative. Due to these changes, we estimate that small physicians will have the same level of participation as that of other practice sizes.”

image

With MGMA kicking off in a few weeks, I thought it was worth reaching out to Anders Gilberg, MGMA’s senior vice president of government affairs, to get a better sense of the association’s reaction (and to see how many session titles might have to be changed in light of the final rule’s mid-October publication).

How would you suggest physician practices begin to digest the final rule?
Look to MGMA and professional specialty societies to distill key elements of the rule, despite the sheer magnitude of the regulation. The 2017 requirements have been significantly scaled back and every physician practice should begin to engage. They should also attend MGMA’s 2016 Annual Conference to participate in the “Under the MACRAscope” series, which breaks down the final rule in three separate conference sessions, as well as a general session on the final day of the conference.

When it comes to healthcare technology, what should a practice’s number-one priority be when it comes to preparing for MACRA?
For physician practices who have yet to participate in Meaningful Use, as well as those who have been successful with MU in the past, they should review the final MIPS EHR requirements to ensure that they can fulfill the all new program requirements. We recommend leveraging MGMA resources, including our online communities and face-to-face conferences, to network with colleagues who have successfully implemented technology and modified workflows to capture and report data. All practices should engage with their EHR vendors to determine the best approach to meeting MIPS and ensure that the vendor plans to recertify to the more robust 2015 CEHRT by 2018.

How will the release of the final rule affect session content and show-floor buzz at the show in a few weeks?
We knew the rule would come out right before this year’s annual conference and have the content tracks already in place to help physician practices begin this journey. Without a doubt, it represents one of the most significant changes to the healthcare payment and delivery system in 20 years. We expect practice executives, vendors, physicians, and virtually everyone at the conference will be talking about it. Both learning the substance of the rule and affirming relationships between practices and their vendor partners will be critical to success. We expect there will be great ideas and solutions on display in the exhibit hall to help practices meet the new program requirements, which take effect in just a few months. 


HIStalk Practice Announcements and Requests

image

And speaking of MGMA: If you’re a HIStalk Practice, HIStalk, or HIStalk Connect sponsor exhibiting at MGMA, complete this form and I’ll include your company in our downloadable exhibitors guide. Today is pretty much your last chance to submit information, as I’ll be compiling the guide for publication over the next couple of days.


Webinars

image image

October 25 (Tuesday) 1:30 ET. “Data Privacy/Insider Threat Mitigation: What Hospitals Can Learn From Other Industries.” Sponsored by HIStalk. Presenters: Robert Kuller, chief commercial officer, Haystack Informatics; Mitchell Parker, CISSP, executive director of information security and compliance, Indiana University Health. Cybersecurity insurers believe that hospitals are too focused on perimeter threats, ransomware, and the threat of OCR audits instead of insider threats, which are far more common but less likely to earn media attention. Attendees will learn how behavior analytics is being used to profile insiders and detect unusual behaviors proactively and to place privacy/insider risk within the risk management matrix.

November 8 (Tuesday) 1:00 ET. “A CMIO’s Perspective on the Successful 25 Hospital Rollout of Electronic Physician Documentation.” Sponsored by Crossings Healthcare. Presenter: Ori Lotan, MD, CMIO, Universal Health Services. UHS rolled out Cerner Millennium’s electronic physician documentation to its 6,000 active medical staff members — 95 percent of them independent practitioners who also work in competitor facilities — across 25 acute care hospitals. UHS’s clinical informatics team used Cerner’s MPage development toolkit to improve the usability, efficiency, communications capability, and quality metric performance of Dynamic Documentation, embedding clinical decision support and also using Nuance’s cloud-based speech recognition product for the narrative bookends of physician notes. This CMIO-led webinar will describe how UHS achieved 70 percent voluntary physician adoption within one month of go-live, saved $3 million in annual transcription expense, and raised EHR satisfaction to 75 percent. It will include a short demonstration of the software that UHS developed to optimize the physician experience.

November 9 (Wednesday) 1:00 ET. “How to Create Healthcare Apps That Get Used and Maybe Even Loved.” Sponsored by MedData. Presenter: Jeff Harper, founder and CEO, Duet Health. Patients, clinicians, and hospital employees are also consumers who manage many aspects of their non-medical lives on their mobile devices. Don’t crush their high technology expectations with poorly designed, seldom used apps that tarnish your carefully protected image. Your app represents your brand and carries high expectations on both sides. This webinar will describe how to build a mobile healthcare app that puts the user first, meets their needs (which are often different from their wants), creates "stickiness," and delivers the expected benefits to everyone involved.

Contact Lorre for webinar services. View previous webinars on our HIStalk webinars YouTube channel.


Announcements and Implementations

image

Enjoin releases CDocT, a new CDI training module designed to help physicians transition to value-based payment models. (VP James Fee, MD offered HIStalk Practice readers physician engagement-related tips to improve CDI several weeks ago.)

image

The American Academy of Ophthalmology announces that its three year-old Intelligent Research in Sight (IRIS) Registry has helped 14,000 physicians keep track of practice patterns and clinical benchmarks for 28 million patients over the course of 100 million office visits, thus making it the “world’s largest clinical database.”

image

Acuity Eye Specialists (CA) and partner Retina Institute go live with CareCloud’s EHR and PM system across 40 locations.


Acquisitions, Funding, Business, and Stock

image

Nashville-based Expression Health Analytics raises $315,000 in seed funding from NueCura Partners, which it will no doubt use to hire additional staff and further develop its multi-payer, claims-fueled BI database. The company officially launched last year under the leadership of Dana Goldberg (Market Connection Consulting) and Jeff McDonald (Evariant). Goldberg, who also heads up research and strategy, tells me the startup’s analytics can help steer decisions related to opening new practices in strategic locations, growing business in existing locations, and identifying the best targets for mergers and acquisitions.


People

image 

Executive search and advisory firm Korn Ferry promotes Jessica Johnson to head of its new Futurestep Healthcare Technology & Services Practice.

image image

Utah Health Information Network promotes Candace Czerny to COO and welcomes Andrew Burchett as CIO.


Telemedicine

image

TruClinic adds Orca Health’s digital point-of-care and after-care patient education resources to its telemedicine and PM software. TruClinic is currently enrolled in Startupbootcamp’s Miami accelerator, which concludes with a demo day in late November.


Government and Politics

HHS also releases the “ONC Health IT Certification Program: Enhanced Oversight and Accountability” final rule, which gives ONC the power to directly review certified health IT products and take action in the event that such products put the public’s health and safety at risk, and/or present challenges for ONC-Authorized Certification Bodies.


Other

image

AHIMA is in full swing in Baltimore, offering HIM professionals sessions related to coding, billing, privacy, and security, among others. The #AHIMACon16 tweet stream is filled thus far with pictures from the exhibit hall including sword-swallowers and fun giveaways. I love that AHIMA’s Career Center is offering Bobbi Brown makeovers and headshots. Free show-floor headshots sound good in theory, but the results have left me with the realization that a little freshening up beforehand might have improved things just a bit.

And speaking of coding, the local news covers one practice’s problems with rejected claims due to a processing glitch on the part of Excellus Blue Cross Blue Shield. The payer, which is still updating its systems so that it can accept ICD-10-coded claims, has told physicians to hold such claims until October 19. “I’ve never seen anything come through like this,” says Lori Kiser, business manager at Retina Associates (NY), pointing to a stack of envelopes with correctly coded but rejected claims from Excellus. “In a week, it’s well over $100,000. There should have not been any kind of hiccup here because it means loss revenue for us. We’ll eventually retrieve it, but it’s lost right now.”


Contacts

JennMr. H, Lorre, Dr. Jayne, Dr. Gregg

More news: HIStalk, HIStalk Connect.

Get HIStalk Practice updates.
Contact us online.
Become a sponsor.

JennHIStalk

Population Health Management Weekly Wrap Up 10/16/16

October 16, 2016 News Comments Off on Population Health Management Weekly Wrap Up 10/16/16

image

Population health management technology vendor Altruista Health hires Munish Khaneja, MD, MPH (EmblemHealth) as chief medical officer.

image

Ellyn Theophilopoulos, MD (Clearwater Free Clinic) joins EQHealth Solutions as corporate senior medical director.

image

Siemens Healthineers will resell  IBM Watson Health’s population health management solutions. The companies will also work together to create new solutions in a five-year strategic alliance.

image image image

Creo Wellness names Joe Anastasia (Business Operations Consulting) COO and Jeff Burke (Burke Consulting) an advisor focusing on technology and data security. Co-founder Tonya Mallory has stepped into an advisory role. The Henrico, VA-based health, wellness, and technology company offers providers EHR integration, chronic care management content delivery, disease management and prevention programs, and patient engagement solutions. The company has raised $2.25 million since it launched in 2015.

image

Irving, TX-based HealthSmart, which administers health plans for self-funded employers, extends its contract with ZeOmega and upgrades to the latest version its population health management software. HealthSmart is especially interested in using the Jiva solution to help with ICD-10 compliance projects and its case and disease management initiatives.

image

South Florida Behavioral Health Network selects ODH’s Mentrics behavioral population health management technology to improve care coordination between mental health, substance use, and social support services within jail diversion programs.

image

Insurer Highmark will implement Welltok’s CafeWell Rewards program for its Medicare Advantage policyholders. The consumer wellness software vendor raised $33.7 million in a Series E funding round earlier this month, increasing its total to $164 million.

image

Evolent Health completes its acquisition of Valence Health, paying $219 million rather than the originally announced $145 million since the sale price was tied to Evolent’s share price. Evolent says Valence will generate revenue of around $85 million this year.

image

GE announces the winning communities of its HealthyCities Leadership Academy Open Innovation Challenge, each of which will receive $25,000 to develop population health improvement projects with public and private stakeholders. The nine winners will go on to participate in a year-long collaborative with GE as they seek to get their projects off the ground and compete for a final, shareable prize of $250,000.

3M Health Information Systems and Verily Life Sciences will work together to analyze population-level datasets into usable quality measures for complications, readmissions and mortality, and cost.

HMS Holdings updates its Essette Suite of care management tools, adding business intelligence capabilities to its care management and population health management technologies.


Sponsor Updates


Contacts

JennMr. H, Lorre, Dr. Jayne, Dr. Gregg

More news: HIStalk, HIStalk Connect.

Get HIStalk Practice updates.
Contact us online.
Become a sponsor.

JennHIStalk

News 10/13/16

October 13, 2016 News Comments Off on News 10/13/16

Top News

image

In an effort to improve physician satisfaction and reduce administrative burden, CMS will incorporate physician feedback into its ongoing review of regulations and policies related to the move to advanced payment models within MACRA. The initiative will be led by senior MDs within CMS, who will report to Deputy Administrator and Director Shantanu Agrawal, MD. Regional CMS offices will host local meetings within the first six months to ensure physicians working in the trenches have an opportunity to voice their concerns.

image

As part of the initiative, CMS will launch an 18-month pilot program that will reduce medical review/scrutiny for physicians practicing within certain APMs. “CMS is turning a new page in assessing not only how to reward for quality, but also to reduce administrative hurdles,” says Agrawal. “I look forward to hearing about what steps we can take to make the practice of medicine in Medicare more efficient and rewarding.”

The American College of Physicians has already weighed in with its support, adding that it hopes the pilot program will eventually be expanded to include the Comprehensive Primary Care Plus and patient-centered medical home programs.

On a side note, HHS Acting Administrator Andy Slavitt hints at the release date of a final MACRA rule in his tweet above.


HIStalk Practice Announcements and Requests

If you’re a HIStalk Practice, HIStalk, or HIStalk Connect sponsor exhibiting at MGMA, complete this form and I’ll include your company in our downloadable exhibitors guide. I won’t be attending this year, and so would happily consider running reader reviews of the conference. Email me if you’re interested in contributing.


Webinars

image image

October 25 (Tuesday) 1:30 ET. “Data Privacy/Insider Threat Mitigation: What Hospitals Can Learn From Other Industries.” Sponsored by HIStalk. Presenters: Robert Kuller, chief commercial officer, Haystack Informatics; Mitchell Parker, CISSP, executive director of information security and compliance, Indiana University Health. Cybersecurity insurers believe that hospitals are too focused on perimeter threats, ransomware, and the threat of OCR audits instead of insider threats, which are far more common but less likely to earn media attention. Attendees will learn how behavior analytics is being used to profile insiders and detect unusual behaviors proactively and to place privacy/insider risk within the risk management matrix.

November 8 (Tuesday) 1:00 ET. “A CMIO’s Perspective on the Successful 25 Hospital Rollout of Electronic Physician Documentation.” Sponsored by Crossings Healthcare. Presenter: Ori Lotan, MD, CMIO, Universal Health Services. UHS rolled out Cerner Millennium’s electronic physician documentation to its 6,000 active medical staff members — 95 percent of them independent practitioners who also work in competitor facilities — across 25 acute care hospitals. UHS’s clinical informatics team used Cerner’s MPage development toolkit to improve the usability, efficiency, communications capability, and quality metric performance of Dynamic Documentation, embedding clinical decision support and also using Nuance’s cloud-based speech recognition product for the narrative bookends of physician notes. This CMIO-led webinar will describe how UHS achieved 70 percent voluntary physician adoption within one month of go-live, saved $3 million in annual transcription expense, and raised EHR satisfaction to 75 percent. It will include a short demonstration of the software that UHS developed to optimize the physician experience.

November 9 (Wednesday) 1:00 ET. “How to Create Healthcare Apps That Get Used and Maybe Even Loved.” Sponsored by MedData. Presenter: Jeff Harper, founder and CEO, Duet Health. Patients, clinicians, and hospital employees are also consumers who manage many aspects of their non-medical lives on their mobile devices. Don’t crush their high technology expectations with poorly designed, seldom used apps that tarnish your carefully protected image. Your app represents your brand and carries high expectations on both sides. This webinar will describe how to build a mobile healthcare app that puts the user first, meets their needs (which are often different from their wants), creates "stickiness," and delivers the expected benefits to everyone involved.

Contact Lorre for webinar services. View previous webinars on our HIStalk webinars YouTube channel.


Announcements and Implementations

Raintree Systems adds electronic payment solutions from TransFirst to its EHR and PM technologies for specialties including physical, behavioral, and pediatric therapy.

image

Suncoast Community Health Centers selects SRG Technology’s TopCare No-Show Roster to help it improve patient no-show rates at its FQHCs in Hillsborough County, FL.

image

MedCart Specialty Pharmacy utilizes CareSpeak Communications technology to launch an SMS-based messaging program it hopes will help improve the medication adherence of its patients with chronic conditions. The new program will enable patients to message MedCart pharmacists, request refills, and receive reminders.

M3 adds content from clinical trial recruitment tech company EPatientFinder to its ecosystem of digital healthcare information services and websites for physicians.

Allscripts adds the voice-controlled MDLog patient data documentation app from MDOps to its developer program.


Acquisitions, Funding, Business, and Stock

image

Genomic decision-support company ActX joins Athenahealth’s More Disruption Please program and marketplace. Launched in 2012 by Andrew Ury, MD – founder of the first commercial EHR company way back in 1983, the company has developed technology that automatically checks prescriptions and alerts physicians of potentially adverse drug reactions, efficacy, or dosing issues based on a patient’s genetic makeup.

image

Primary care company Iora Health raises $75 million in a Series D round of financing led by Temasek, a new investor based in Singapore. Iora will use the cash infusion to increase its presence beyond the 11 states it currently operates in. Founder and CEO Rushika Fernandopulle, MD has alluded to the need for Iora’s services “globally,” and so I wonder if Singapore may end up being part of its expansion plans

image

For now, Humana adds five Iora Health primary care practices to its Medicare Advantage Plan networks in Arizona, Colorado, and Washington. This marks the third consecutive year the two companies have collaborated. The payer hopes to have 75 percent of its MAP members seeing providers that have made the switch to value-based payment models by the end of next year; it has reached 61 percent thus far.


Contacts

JennMr. H, Lorre, Dr. Jayne, Dr. Gregg

More news: HIStalk, HIStalk Connect.

Get HIStalk Practice updates.
Contact us online.
Become a sponsor.

JennHIStalk

Readers Write: Understanding the Implications of Risk Adjustment

October 13, 2016 News Comments Off on Readers Write: Understanding the Implications of Risk Adjustment

Understanding the Implications of Risk Adjustment
By Anand Shroff

image

Physicians love data. And though they readily absorb the intricate details of evidence-based care and outcomes, most physicians have incomplete visibility into the health of the populations they serve. For this, they may rely on their health plan partners to analyze the data and provide the details. Going forward, this reliance on others for data threatens to severely impact how physicians are reimbursed for their services.

The Impact of MACRA

Merit-based and risk-based reimbursement models are being introduced, and so physicians need to accurately assess the acuity of their patients to prosper in this new reimbursement environment. Under the MACRA reforms, Medicare providers will either be paid under a new Merit-Based Incentive Payment System (MIPS) or receive incentive payments for participation in Advanced Alternative Payment Models (APMs). Based on CMS calculations, about 92 percent of eligible clinicians will fall into the MIPS track, and about 8 percent will fall into the APM track. Physicians participating in the MIPS will be subject to payment adjustments based on their performance in four categories – quality, resource use, clinical practice improvement activities, and advancing care information. In advanced APMs – for example, certain ACOs – clinicians accept risk for providing coordinated, high-quality care. Under both tracks, risk adjustment will impact how Medicare providers are paid; providers will need to make sure their adjusted reimbursements accurately reflect the risk present in the populations that they serve.

In order to succeed under these reforms, physicians will need to know, for example, which patients:

  • Need to be seen – and when – to adequately document conditions.
  • Have gaps in their treatment of chronic conditions.
  • Have multiple conditions, and whether some have been addressed, while others have not.

A Change in Perspective

Going forward, with reimbursement based on value rather than volume, physicians will need to ensure they can perform risk adjustment accurately. Simply conducting patient encounters and submitting claims for services provided will not be sufficient to identify risk and earn commensurate reimbursement. Medicare providers will need to fully document conditions and code diagnoses on claims. This is a fundamental shift in approach that physicians haven’t been formally trained to do in medical school or in the years that they’ve served their profession.

Physicians will need additional data to drive performance improvement and favorable financial outcomes. Currently, physicians either rely on payers for risk adjustment data, or they can gain some insights from the Quality and Resource Use Reports (QRUR) provided by CMS. In short, relying on data from others to be paid more accurately isn’t a sound strategy. Physicians need greater transparency into their performance – and performance against their peers – to take control of their processes and financial health. Prospering in this new environment will require physicians to become educated about risk adjustment, understand its rules, and know how to use it to their advantage.

What is Risk Adjustment?

Risk adjustment is an actuarial tool that ensures that the cost of caring for a patient does not exceed the payment received to administer that patient’s benefits. Risk adjustment utilizes a data-driven approach to ensure optimal patient care and to correlate payments via an average risk adjustment factor that reflects the health conditions of the at-risk insured population. In order to impact a patient’s risk score for payment, and thereby impact RAF, two critical steps need to occur. First, the physician must properly document the identified condition(s) in the patient’s EHR; and second, the condition must be translated into codes (using standard ICD-10-CM codes applicable to the Hierarchical Condition Category model) and then be submitted to the payer with sufficient documentation. In 2016, the care for over 90 million American lives will be managed under risk-based payment programs. This number is growing at the rate of 15-20 percent annually.

The Need for Analytics

Once physicians understand how their day-to-day encounters with patients impact the computation of RAF scores, data analytic tools can be integrated at the point of care to help pinpoint gaps. To succeed, analytic tools are required to help providers:

  • Obtain accurate assessments of risks within the population.
  • Measure their performance in terms of value and how they compare to peers.
  • Actively manage the health of the populations they serve.
  • Pinpoint patients with health conditions who require targeted interventions.
  • Assess how much they should get paid based upon their work and the severity of the health conditions within the population they serve.

With the right analytic tools and data, physicians can gain a better understanding of risk adjustment and make it work to their advantage. It will be important for physicians to master these tools in the years ahead and think as both clinicians and business people, since the value that physicians deliver will be used to rank them against their peers and determine their reimbursement.

Anand Shroff is co-founder and chief technology and product officer of Health Fidelity in San Mateo, CA.


Contacts

JennMr. H, Lorre, Dr. Jayne, Dr. Gregg

More news: HIStalk, HIStalk Connect.

Get HIStalk Practice updates.
Contact us online.
Become a sponsor.

JennHIStalk

News 10/12/16

October 12, 2016 News Comments Off on News 10/12/16

Top News

image

Axial Healthcare raises a $16.5 million Series B investment led by venture-growth equity fund Oak HC/FT. The Nashville-based company, which raised $8 million last year, will use the new financing to further develop its cloud-based decision-support software for pain management. Oak HC/FT Venture Partner Nancy Brown will join Axial’s Board of Directors.


HIStalk Practice Announcements and Requests

image

If you’re a HIStalk Practice, HIStalk, or HIStalk Connect sponsor exhibiting at MGMA, complete this form and I’ll include your company in our downloadable exhibitors guide. I won’t be attending this year, and so would happily consider running reader reviews of the conference. Email me if you’re interested in contributing.


Webinars

October 13 (Thursday) 2:00 ET. “Glycemic Control During Therapeutic Hypothermia.” Sponsored by Monarch Medical Technologies. Presenter: Tracey Melhuish, RN, MSN, clinical practice specialist, Holy Cross Hospital (FL). Using therapeutic hypothermia (TH) as a method of care can present risks of hyperglycemia, hypoglycemia, and blood glucose variability. Maintaining safe glucose levels during the cooling and rewarming phases of TH reduces the risks of adverse events. Tracey Melhuish, author of “Linking Hypothermia and Hyperglycemia,” will share best practices for optimal glucose control during TH and the success Holy Cross Hospital sees while using a computerized glucose management software.

image image

October 25 (Tuesday) 1:30 ET. “Data Privacy/Insider Threat Mitigation: What Hospitals Can Learn From Other Industries.” Sponsored by HIStalk. Presenters: Robert Kuller, chief commercial officer, Haystack Informatics; Mitchell Parker, CISSP, executive director of information security and compliance, Indiana University Health. Cybersecurity insurers believe that hospitals are too focused on perimeter threats, ransomware, and the threat of OCR audits instead of insider threats, which are far more common but less likely to earn media attention. Attendees will learn how behavior analytics is being used to profile insiders and detect unusual behaviors proactively and to place privacy/insider risk within the risk management matrix.

November 8 (Tuesday) 1:00 ET. “A CMIO’s Perspective on the Successful 25 Hospital Rollout of Electronic Physician Documentation.” Sponsored by Crossings Healthcare. Presenter: Ori Lotan, MD, CMIO, Universal Health Services. UHS rolled out Cerner Millennium’s electronic physician documentation to its 6,000 active medical staff members — 95 percent of them independent practitioners who also work in competitor facilities — across 25 acute care hospitals. UHS’s clinical informatics team used Cerner’s MPage development toolkit to improve the usability, efficiency, communications capability, and quality metric performance of Dynamic Documentation, embedding clinical decision support and also using Nuance’s cloud-based speech recognition product for the narrative bookends of physician notes. This CMIO-led webinar will describe how UHS achieved 70 percent voluntary physician adoption within one month of go-live, saved $3 million in annual transcription expense, and raised EHR satisfaction to 75 percent. It will include a short demonstration of the software that UHS developed to optimize the physician experience.

November 9 (Wednesday) 1:00 ET. “How to Create Healthcare Apps That Get Used and Maybe Even Loved.” Sponsored by MedData. Presenter: Jeff Harper, founder and CEO, Duet Health. Patients, clinicians, and hospital employees are also consumers who manage many aspects of their non-medical lives on their mobile devices. Don’t crush their high technology expectations with poorly designed, seldom used apps that tarnish your carefully protected image. Your app represents your brand and carries high expectations on both sides. This webinar will describe how to build a mobile healthcare app that puts the user first, meets their needs (which are often different from their wants), creates "stickiness," and delivers the expected benefits to everyone involved.

Contact Lorre for webinar services. View previous webinars on our HIStalk webinars YouTube channel.


Announcements and Implementations

image

Encompass Medical Partners adds HIPAA-compliant IT maintenance and security services to its line of RCM, HR, and clinical offerings for physician practices.

image

ChartWise Medical Systems adds new real-time reporting and management dashboards to its computer-assisted CDI software.


People

The Tolan Group promotes Kaye Johnson to associate partner. She will lead the executive search firm’s new telehealth/digital health practice.


Acquisitions, Funding, Business, and Stock

image

Wolff Olins North America President Tim Allen, who led Zocdoc’s rebrand last year, believes traditional healthcare companies suffer from a love of “familiar visual cues like shields and crosses” (and blues and greens) when it comes to branding. “At the root of design,” he explains, “is the process of solving problems with creativity. There’s no way to take on the new health care challenges of affordability, access, obesity, wellness, or preventive care without design. Functionally, you’re designing for people so that they can achieve goals. Emotionally, you’re hopefully creating a sense of wonder and delight.” While Mr. H sometimes gives short shrift to the logic behind company rebrandings, I do believe that there is a sort of science to it. It puts me in mind of Dodge Communications President Brad Dodge’s blistering reviews of exhibitor booths at HIMSS several years ago …

image

And speaking of Zocdoc … the appointment-scheduling app vendor has joined forces with Oscar, Foursquare, Virgin Hotels, and several other companies to encourage employers to offer paid “Unsick” days off so that employees can schedule annual wellness checkups. The campaign coincides with a Zocdoc survey that found 60 percent of workers feel uncomfortable taking time off for such preventive care visits, and 50 percent feel missing work for such reasons will harm their chances of a promotion.CEO Oliver Kharraz, MD was surprised to learn that a third of his employees weren’t using all of the preventive services covered by the company’s health plan. “It was really shocking to me to see that, because we’re a health-care company,” he said. “There needs to be explicit permission for employees to go there.”


Telemedicine

image

Zoom+ launches a chat-based telemedicine app to complement its health insurance offerings and chain of primary care clinics in Portland and Seattle. The company, which has been the subject of several protests due to its refusal to accept Medicaid and Medicare, has announced it will withdraw its plans from the federal insurance marketplace next year. It was one of the smallest carriers in the Portland market, signing up just 839 members last year and losing $3.8 million in the process.


Other

image

The inaugural Cybathlon comes to Switzerland, bringing together competitors, technologists, and developers to highlight the ways in which futuristic assistive technologies help disabled people overcome the more practical challenges of daily life. Medals were awarded in six races – brain-computer interface race, functional electrical stimulation bike race, powered arm prosthesis race, powered exoskeleton race, powered leg prosthesis race, and powered wheelchair race, with Iceland and Switzerland taking home the most honors.


Sponsor Updates

  • Aprima will exhibit at the Texas Association of Community Health Centers meeting October 17-18 in Dallas.
  • MedScape includes E-MDs as a leading vendor for usability and customer satisfaction in its latest EHR report.
  • EClinicalWorks will exhibit at the AOAO Annual Meeting October 13-15 in Washington, DC.
  • Nordic is recognized in “Best Places to Work in Healthcare” for the third straight year.

Blog Posts


Contacts

JennMr. H, Lorre, Dr. Jayne, Dr. Gregg

More news: HIStalk, HIStalk Connect.

Get HIStalk Practice updates.
Contact us online.
Become a sponsor.

JennHIStalk

Platinum Sponsors


  

  

  


  

Gold Sponsors


 

Subscribe to Updates




Search All HIStalk Sites



Recent Comments

  1. The article about Pediatric Associates in CA has a nugget with a potentially outsized impact: the implication that VFC vaccines…

  2. Re: Walmart Health: Just had a great dental visit this morning, which was preceded by helpful reminders from Epic, and…

  3. NextGen announcement on Rusty makes me wonder why he was asked to leave abruptly. Knowing him, I can think of…

  4. "New Haven, CT-based medical billing and patient communications startup Inbox Health..." What you're literally saying here is that the firm…

  5. RE: Josephine County Public Health department in Oregon administer COVID-19 vaccines to fellow stranded motorists. "Hey, you guys over there…