5 Questions with Greg Wolverton, CIO, ARcare/KentuckyCare

Greg Wolverton, FHIMSS is CIO of ARcare/KentuckyCare, a non-profit that provides medical and dental care to residents in rural Arkansas and Kentucky (where it is known as KentuckyCare). Its 406 staff members typically care for between 900 and 1,000 patients each day across 37 clinics, all of which are Joint Commission Accredited. It is currently National Committee for Quality Assurance Level 3 for 34 of its locations, and is a Joint Commission Primary Care Medical Home.

The organization recently received the HIMSS Analytics Stage 7 Ambulatory Award for attaining the highest level of EMR adoption. ARcare physicians, who undergo three weeks of EHR training, have demonstrated 99-percent CPOE and 100-percent documentation in structured forms. The organization moved from an eClinicalWorks EHR in January 2013 to Greenway Health’s SuccessEHS, and plans to attest for Stage 2 of Meaningful Use this August. It is currently in transition from Google Enterprise Apps to Microsoft Office 365.

ARcare is the first FQHC to receive the Stage 7 distinction. What specific challenges do FQHCs face when it comes to implementing and effectively using EHRs?

• Rural communications access
• Necessary monies
• HIT Leadership

Your business model seems to be very agile, which no doubt enabled you to advance EHR utilization quickly. Why go with this type of model? How has it affected patient care, quality, and cost?
With the number of locations we have, we had to become very lean and agile. We are currently virtualized in our server space as well as 90-percent deployed in the desktop space. By becoming lean and managing lean, savings can be passed along to provide patient services.

Do you anticipate adding more clinics/facilities in the near future? Will your current EHR be able to handle future growth?
We absolutely plan on growing in the future. We have averaged a 14-percent growth rate over the last five years and plan to continue that pace. We are currently scheduled to open four more locations in 2014. Time will tell if SuccessEHS will be able to keep up the pace; however, my current experience tells me they are in for the ride.

How did your physicians react to the three weeks of mandatory EHR training? How did this play into the overall success of EHR adoption throughout ARcare’s facilities?
For the most part they appreciated the extra training. There were some that pushed back, but it is important that we give everyone the tools they need to do their job and that includes proper training. Like it or not,  we train.

Why did ARcare choose to become a part of the Blue Button initiative? Have patients utilized it?
I thought the Blue Button would be an excellent marketing piece to “brand” the patient experience when looking for how to get their information and view, download, or transmit it. It is working, however slowly, but I think patients will begin to settle in with this. Just like ATMs were 30 years ago, my children do not know what it would be like to NOT have an ATM.

Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis

More news: HIStalk, HIStalk Connect.

Get HIStalk Practice  updates.
Contact us online.

News 6/19/14

Top News

Former National Coordinator Farzad Mostashari, MD, MSc announces the launch of Aledade, a new company that will help independent physicians form ACOs by offering services that include on-site clinical support, EHR optimization, implementation of an integrated data and technology platform, quality reporting, provider benchmarking, real-time ADT notification, identification of high-opportunity patients, and patient outreach. The company, which is not tied to any hospital or health plan, says it has initiated partnerships in four targeted areas – Delaware, Arkansas, Maryland, and New York City – and will use that experience to create a replicable model that will allow it to expand rapidly over the next year. Mostashari will serve as Aledade’s CEO. His co-founders are EVP Mat Kendall, formerly ONC’s Director of the Office of Provider Adoption Support, and CTO Edwin Miller, formerly VP of product management for CareCloud. If Mostashari and his team bring half the enthusiasm to this endeavor that he did to his efforts at ONC (not to mention his connections), than this company just might survive its start up growing pains.

Several media outlets report that Nuance may be discussing sale of the company with Samsung, with shares rising nearly 10 percent earlier this week on the rumor. Mr. H suggests that the recent addition of two of Carl Icahn’s people on Nuance’s board may have heightened the money-losing company’s interest in finding a buyer. Samsung already uses Nuance’s voice technology in its devices (as does its arch nemesis Apple, for which Nuance provides Siri), but would probably have little interest in Nuance’s considerable healthcare businesses that include Dragon speech recognition, transcription, clinical documentation and coding, and image sharing. It will be interesting to see whether cash-rich Apple will be threatened enough by the rumored Samsung interest to make overtures of its own for the $6 billion market cap Nuance or perhaps part of it if Nuance is willing to break it up.

HIStalk Practice Announcements and Requests

It’s time to say goodbye to Inga, who has moved on to greener pastures after seven years of contributing to HIStalk Practice and HIStalk. She finished working on the sites in April and has finally tied up her last loose ends. Rumors that she is launching a healthcare shoe division of Christian Louboutin may or may not be unfounded, but we will wish her well in any case. Jennifer Dennard took over writing HIStalk Practice several weeks ago, while Lorre is happily handling the non-writing HIStalk chores. In helping HIStalk Practice turn over a new leaf, Jennifer has tweaked the site a bit for easier reading, put a spotlight on upcoming HIStalk webinars, and launched a new “5 Questions with …” interview series. If you know of an independent or small practice physician with a compelling healthcare IT experience to share, feel free to send her an email with all the details.

Upcoming Webinars

June 24 (Tuesday) noon ET. Innovations in Radiology Workflow Through Cloud-Based Speech Recognition. Sponsored by nVoq. Presenters: David Cohen, MD, medical director, Teleradiology Specialists; Chad Hiner, RN, MS, director of healthcare industry solutions, nVoq. Radiologists – teleradiologists in particular – must navigate multiple complex RIS and PACS applications while maintaining high throughput. Dr. Cohen will describe how his practice is using voice-enabled workflow to improve provider efficiency, productivity, and satisfaction and how the technology will impact evolving telehealth specialties such as telecardiology.

June 24 (Tuesday) 2:00 p.m. ET. Share the Road: Driving EHR Contracts to Good Compromises. Sponsored by HIStalk. Presenter: Steve Blumenthal, business and corporate law attorney, Bone McAllester Norton PLLC of Nashville, TN. We think of EHR contracts like buying a car. The metaphor has is shortcomings, but at least make sure your contract isn’t equivalent to buying four wheels, an engine, and a frame that don’t work together. Steve will describe key EHR contract provisions in plain English from the viewpoint of both the vendor and customer.

June 25 (Wednesday) 2:00 p.m. ET. Cloud Is Not (Always) The Answer. Sponsored by Logicworks. Presenter: Jason Deck, VP of strategic development, Logicworks. No healthcare organization needs a cloud – they need compliant, highly available solutions that help them deploy and grow key applications. This webinar will explain why public clouds, private clouds, and bare metal infrastructure are all good options, just for different circumstances. We’ll review the best practices we’ve learned from building infrastructure for clinical applications, HIEs, HIXs, and analytics platforms. We will also review the benefit of DevOps in improving reliability and security.

June 26 (Thursday) 1:00 p.m. ET. The Role of Identity Management in Protecting Patient Health Information. Sponsored by Caradigm. Presenter: Mac McMillan, FHIMSS, CISM, co-founder and CEO of CynergisTek. Identity and access management challenges will increase as environments become more complex, users create and manage larger amounts of sensitive information, and providers become more mobile. Learn how an identity and access management program can support regulatory compliance, aid in conducting audits and investigations, and help meet user workflow requirements.

July 2 (Wednesday) noon ET. The CIO’s Role in Consumer Health. Sponsored by HIStalk. Presenter: David Chou, CIO, University Of Mississippi Medical Center. We are moving towards an era where the consumer is searching for value. Healthcare is finally catching up with other industries and this is forcing healthcare providers and health plans to rethink their "business model" as consumers test new decision-making skills and demand higher quality and better value. Technology can provide value in this space as we move towards digital healthcare.

Acquisitions, Funding, Business, and Stock

The California Telehealth Network selects HealthFusion’s Meditouch EHR as its first EHR partner, meaning the cloud-based solution is available to CTN members at a discount and with “special benefits.” CTN is working to connect over 800 California healthcare providers in underserved areas to a state- and nation-wide broadband network dedicated to healthcare.

The Doctors Company, a physician-owned medical malpractice insurer, acquires the Medical Advantage Group, a healthcare consulting and management firm. The Doctors Company owned a large stake in MAG prior to the acquisition.

The relatively new Health Analytics and Informatics Division of Anthelio Healthcare Solutions offers the CodeGenie physician documentation feedback solution, which enables coders, clinical documentation specialists and compliance auditors to provide real-time feedback to physicians in order to meet coding specificity requirements.

VivaCare upgrades The Health Library, a suite of patient education materials that includes patient handouts, videos, and other resources that can be printed, viewed on a mobile device or displayed on a practice’s website. New additions include better search functionality, a more mobile-friendly design, and expanded content offerings. 

Announcements and Implementations

Genesis Physicians Group (TX) and Healthways form GenHealth, an organization that will support independent physicians with population health management tools. GPG affiliate Genesis Accountable Physician Network has signed on as GenHealth’s first clinically integrated physician network customer to better enable its ACO efforts.

The Brown Clinic (SD) tells patients, “This will only hurt a little bit,” when it announces a planned closure to accommodate the implementation of its new EHR, BrownClinic+.

Community Valley Community Health (WA) implements Access Passport Web-based forms in its clinical and HR settings. A CVCH representative notes that, “This process ensures we have the signed paperwork for each patient, which protects them and reduces our liability risk. Plus, there’s no paper to deal with.”

Government and Politics

In preparation for the National ACO Summit taking place this week in Washington, D.C., the Brookings Institution highlights the top eight Medicare ACO challenges, two of which include supporting clinical transformation, and developing bonus payments and other incentives to participate. Farzad is scheduled to keynote on day two of the Summit, which seems to have a more interesting lineup of speakers than day one. If you’re attending and would like to share your impressions with fellow HIStalk Practice readers, drop me a note.

The local paper highlights the “people problem” the state of Virginia (and likely many other states) and its healthcare stakeholders have encountered as HIEs go live across the region, including an unwillingness on the part of competing hospitals and payers to share information, as well as the cannibalizing efforts of smaller exchanges. Proponents have high hopes for the new HeaLiXVA HIE, which, as a physician-led effort, “will be free of the bias that comes with a health system-led or insurer-led exchange.”

Innovation and Research

An ongoing survey finds that there is continuing clinician demand for mobile access to patient data in the ambulatory setting. While the survey sample at this point is only 400 physicians, it is interesting to note that the majority of them access their EHRs via desktop, followed to a lesser degree by laptops, and to a much lesser degree by tablets. The findings certainly reflect the wants and needs of my family’s physicians. Those new to laptops seem to enjoy the ease of access over desktops, while those that carry laptops would love to upgrade to tablets.

A separate study with a sample size more than three times as large finds that demand for mobile access to EHRs has leveled off, most likely due to a push to implement EHRs (done via desktops) in time to meet 2013 Meaningful Use deadlines. Perhaps the following finding serves as the common denominator between the two analyses: Most respondents viewed traditional EHRs as time-consuming interferences and longed for more user-friendly and efficient options.

People

Practice Fusion names Robert Park (Chegg) CFO.

Arnold Relman, MD passes away at 91. Known for his outspokenness regarding the dangers of for-profit medicine, Relman led the New England Journal of Medicine for 13 years, and was professor emeritus of medicine and social medicine at Harvard Medical School.

Mary Milroy, MD, the new president of the South Dakota State Medical Association says EHRs add an hour of busy work to a doctor’s day, adding that, “The systems we use are cumbersome, designed by IT people and not medical people. The huge problem is they don’t communicate.” Her clinic uses NextGen, another practice she covers uses Epic, and the local hospitals use Epic and Meditech. She says none of them talk to each other.

Other

Tech-savvy physicians may be excited to learn that Amazon has unveiled its first mobile phone, complete with 3-D graphics (no glasses required). Amazon CEO Jeff Bezos seems the most likely successor to the reign of Steve Jobs over product announcement hoopla.

The North American Flame Retardant Alliance issues a letter to Kaiser Permanente urging it to rethink its decision to stop buying furniture treated with chemical flame retardants linked to cancer and brain damage in children. The letter-writing campaign comes as no surprise, given that Kaiser spends $30 million a year on furniture, and has 600 medical office buildings and 38 hospitals in eight states. The NAFRA contends that, “Their use has helped the healthcare industry achieve a low incidence of fire-related deaths and injuries, despite the fact that an estimated 6,240 fires (about 17 fires per day) occur in healthcare facilities annually.”

Sponsor Updates

• RelayHealth announces that RelayHealth Financial has bolstered RelayAssurance Plus 5.0, providing transparency into the claims lifecycle.
• McKesson launches Benchmark Analytics service to provide custom reports and consultation to optimize performance.
• Kareo and Falcon EHR partner to provide cloud solutions to nephrology practices.

Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis

More news: HIStalk, HIStalk Connect.

Get HIStalk Practice  updates.
Contact us online.

DOCtalk by Dr. Gregg 6/18/14

Change is Gonna Come

A 40-something-year-old friend of mine was in the office the other day, unhappy about his current work status. He’s a manager at the local branch of a very large national bank. He’s pretty successful, too, with our little Nowhere, Ohio, branch consistently ranked number two in the state by those who do the ranking at the mothership bank. Thus, it was pretty surprising to hear him bemoan his current sense of job insecurity.

“They’re really getting harsh,” he started. “They’ve instituted all these new metrics that, if we don’t meet them, and do so consistently, we’ll get canned.” He described the measures and how demerits are accrued, but that’s less relevant than his summation: “The whole industry is trying to cut losses. That means getting rid of staff. Our bank is cutting personnel like crazy. They’re taking the savings to invest in technology. They don’t think the upcoming generation will need many bankers, as they are so inclined to address their banking needs via technology. Less employees to pay, more tech to buy.”

This harsh reality of the impact of technology upon the workforce of an entire industry should be a clear wake up call to those of us in the healthcare domain: Technology is a boon, but can be a double-edged sword.

My friend’s comments reminded me of an article I read a while back in The Health Care Blog where Vinod Khosla, (in)famous co-founder of Sun Microsystems, pulled out his crystal ball and dished some prognostications about the future of healthcare at the 2012 Rock Health Summit in San Francisco. The article’s title is what stuck in my head: Vinod Khosla: Technology Will Replace 80 Percent of Docs.

While Mr. Khosla’s view may have been a bit over the top – and many pundits did roundly criticize his comments, I’d argue that there’s more of a “there” there than not. Lots of devices are now in development, and some are already available, to make self-diagnostics more common and accurate. It may be a little while before you have a complete “home doc in an app,” but you can see small steps in that direction all over the place. The highly priced skills of a doctor are not immune to usurpation.

Highly skilled specialists and surgical types may have longer to “live” than primary care providers because it’s the bread and butter stuff of primary care that is most easily “technologized.” Simple afflictions and easily diagnosed problems are ripe for mobile tools and apps to steal away some of that bread and butter.

But, there’s another critical element in primary care for which I don’t think you’ll find an app anytime soon – the human element. From seeing patients as real, whole people and not just a list of problems or set of conjoined organ systems to the value of therapeutic touch to the whole doctor-patient interpersonal relationship thing, real people can provide a healing power far beyond any drug or procedure or set of prescribed palliative placebos or protocols. Call it “person power” or whatever you like, but people still have a poorly understood but powerful impact upon each other, to a degree that no device or app has yet been able to accomplish.

Thus, I don’t think 80 percent of doctors are going out of business, to be replaced by techno-devices, anytime soon – at least not until we have a much, much deeper understanding of things like personal genomics and medical minutiae at the molecular level. But, I do think current providers would be wise to open our eyes to the possibilities, to the changes that such technological advances will bring, not just in helping us to help patients, but also in helping patients help themselves.

Change is gonna come, and likely sooner than the slow-moving machine that is healthcare may expect.

In the not too distant past, many folks used the banking industry as an example when discussing what could be done to digitize the industry of healthcare. Banking embraced technology much earlier and much more quickly than healthcare did. Thus, their steps along the path toward the full impact of that embrace are much further along than are ours. If we’re smart, we’ll take notice of what such change has wrought for our banker buddies and get a little proactive medicine into our systems to prepare for the future we’re creating – a future that may not include nearly so many of us in-the-trench providers.

From the trenches…

“To improve is to change; to be perfect is to change often.” – Winston Churchill

Dr. Gregg Alexander, a grunt in the trenches pediatrician at Madison Pediatrics, is Chief Medical Officer for Health Nuts Media, an HIT and marketing consultant, and sits on the board of directors of the Ohio Health Information Partnership (OHIP).

News 6/17/14

Top News

A CommonWealth Fund survey of 11 countries ranks the U.S. first in expense, yet dead last in measures of "efficiency, equity, and outcomes." The U.S. earned similar accolades in 2010, 2007, 2006, and 2004. The survey report notes that “U.S. physicians face particular difficulties receiving timely information, coordinating care, and dealing with administrative hassles. Other countries have led in the adoption of modern health information systems, but U.S. physicians and hospitals are catching up as they respond to significant financial incentives to adopt and make meaningful use of health information technology systems. …” “Catching up” may not be the most accurate phrase to use at this point, as ONC stimulus money slowly peters out, competing organizations attempt to determine the future state of interoperability, and EHR end users remain vocal about inefficient, HIT-inflicted workflows.   

Acquisitions, Funding, Business, and Stock

Franklin, TN-based Cumberland Consulting Group acquires Cipe Consulting Group, a 50-consultant, Seattle-based EHR and RCM consulting company. The acquisition marks the second in less than a year for Cumberland, which acquired Mindlance Life Sciences last November.

The viability of HIE commercial ventures is called into question with the closing of Thrive HDS, a commercial offshoot of the Indiana Health Information Exchange formed just nine months ago, which specialized in clinical data repository services and related analytics.

Announcements and Implementations

FHP Health Center (Guam) selects the eClinicalWorks EHR to help its 12 facilities transition to paperless practices, meet Meaningful Use objectives, and transition to ICD-10. While FHP’s history doesn’t go back quite as far as Kaiser Permanente’s, it’s interesting to note that the 41-year-old organization was founded as part of the island’s TakeCare HMO.

In additional eCW news, Family HealthCare Network (CA) announces new functionalities within its My Health/Mi Salud patient portal including appointment requests, prescription refills, secure messaging, and access to personal health records. The network implemented the MED3000 (now McKesson) InteGreat EHR in 2009, and received more than half a million Meaningful Use incentive dollars as a result. One can only assume FHN is well on its way to meeting Stage 2 MU objectives.

Oregon Outpatient Surgery Center launches the “Save Our Veterans” program, which offers free surgeries to local veterans, as well as free pre- and post-treatment, including medical services and supplies. The center’s offer is a timely one given that a recent national audit found that the Portland VA Medical Center had the nation’s fifth-longest wait time – an average of 80 days – for new patient primary care.

Government and Politics

ONC announces that its first Chief Privacy Officer Joy Pritts, JD has resigned after four years on the job.

The tweet above highlights what Eric Boehme, associate director of informatics at Vanderbilt University Medical Center (TN), worries is the unstable future of the Meaningful Use program: “ONC has lost a significant portion of its funding as the stimulus money dries up. Recently, some members of Congress questioned how much ONC should regulate HIT. ONC National Coordinator, Farzad Mostashari, CMS Administrator, Marilyn Tavenner, and the HSS Secretary, Kathleen Sebelius have all resigned.” Add Joy Pritts to his list and his concern becomes even more valid.

In the meantime, the American Geriatrics Association is kind enough to remind Medicare-eligible physicians that they have until July 1 to apply for Meaningful Use hardship exceptions.

The HHS Office for Civil Rights issues its annual breach report to Congress, which finds that OCR received 236 reports of breaches involving 500 or more individuals occurring in 2011, and 222 reports of large breaches occurring in 2012. Nearly 15 million individuals were affected. Top causes of these larger breaches include hacking/IT incident; theft; unauthorized access, use, or disclosure; and improper disposal.

Innovation and Research

Mr. H. and The Daily Show’s Jon Stewart may give Google Glass short shrift, but it seems to be making further inroads into mainstream medical practice nonetheless: Drchrono integrates Glass into its free EHR platform, creating what it refers to as the first “wearable health record.” The company believes that the “future of a doctor is one where they have an iPad, an iPhone, a laptop, and Glass all connected through a mobile EHR platform so they can operate efficiently and spend more one-on-one time with patients instead of processing paperwork.” This vision of a hyper-connected future sounds intriguing; you have to wonder, however, how much that prediction will play out in present day Glass use.

A new report on first-quarter recruiting data shows that physician job postings account for a majority 44 percent of all those posted, while IT-related jobs follow at 23 percent. Project management, software development, health information administrator, systems analysis, and analyst HIT showed the most growth in number of healthcare IT jobs posted year over year. Sadly, but not unexpectedly, the report also found a 49-percent career dissatisfaction rate among physicians, with the percentage even higher in the general medicine and primary care specialties.

A separate study finds that government and military employment, including the VA, is the last choice for physicians when it comes to workplaces. Private practice and hospital employment were the obvious top choices, while just 2 percent of respondents ticked the government/military box.

People 

The Ohio Association of Community Health Centers names Theodore Wymyslo, MD (Ohio Department of Health), chief medical officer, and promotes Julie DiRossi King to COO.

Other

A New York Times op-ed highlights what many in the industry are thinking: Apple’s upcoming HealthKit app may not be the game changer many digital health pundits would like it to be. The author cites several reasons, including lack of true interoperability between healthcare technologies (not to mention Apple and its new HealthKit partner Epic); a lack of interest in sharing data on the part of patients (“no one likes to be nagged”); and the fact that technology, no matter how new and shiny it may be, is only as good as the people using it. The biggest barrier to HealthKit’s success, however, may be physicians, many of whom are likely not set up to incorporate patient-generated data into the EHRs some of them already dislike.

News 6/12/14

Top News

Private physicians working in the Wesley Medical Center ER face an ultimatum that will likely become all too common as hospitals look to streamline via direct-employment relationships: Become employees of WMC’s staffing vendor, EMCare, or lose their jobs at the hospital. Mark Mosley, medical director of WMC’s emergency department, believes the hiring situation will put patients at risk: “We tried to explain to the administration the relationship we have with physicians in the community, the relationships with nurses, and the kind of patient care we give is not something you can fly in from out of town and buy. It’s created from years of teamwork. When you take that away, you potentially put patient care at risk.” The ER physicians, part of the Emergency Services Professional Association, have until September 3 to make a decision.

A  VA self-audit of 731 facilities finds that 13 percent of schedulers were told to enter desired appointment dates different from what the patient requested, eight percent of facilities kept external scheduling lists invisible to the VA’s EWL/VistA systems, and unrealistic targets encouraged facilities to game the system. New patients waited up to three months to see a doctor. The VA announced immediate changes: eliminating the 14-day appointment target as unreasonable, implementing real-time patient surveys, conducting an external audit, freezing new hires and eliminating bonuses at VA headquarters and regional offices, and creating an HR team to get clinicians hired faster. It also plans to implement a new scheduling solution to work within its VistA EHR, according to statements made by VA CIO Stephen Warren at a recent Senate hearing. Meetings with industry are scheduled for next week, and the agency hopes to have a product in place by the close of fiscal 2015.

In the mean time, the VA releases an interactive map showing average wait times for new patients. Only one facility stands out as having wait times of less than 14 days.

Acquisitions, Funding, Business, and Stock

The local paper notes that Hill Physicians Medical Group (CA) is “making bank on health reform.” The group achieved over a half billion dollars in revenue for the first time, reaching $505.2 million in 2013. HPMG attributes the revenue to cost-of-care savings associated with its participation in three ACOs that same year. Two more were added in 2014. Perhaps that “bank” will be used to fund HPMG’s investments in technology that will be used to improve the way it pays claims to doctors and to transition to ICD-10.

Napersoft announces support of EHR summary documents for patient portals, enabling patients to securely view, download, and transmit their data while helping physicians meet multiple Meaningful Use objectives. Napersoft’s CEO, Bart Carlson, was featured in a recent issue of CEOCFO magazine, where he pointed out that healthcare is one of the company’s biggest areas of opportunity.

This headline takes the cake when it comes to healthcare acronyms the average lay person probably wouldn’t understand. CECity announces that CMS has recognized 10 of its qualified clinical data registry collaboratives for reporting under the Physician Quality Reporting System.

Announcements and Implementations

The Medical Society of Northern Virginia launches the HeaLiXVA HIE that, in its first phase, will enable Fairfax Family Practice, Loudoun Medical Group, Sunrise Medical Laboratories, and Solstas/Quest Laboratories and Radiology Imaging Associates to connect. A second phase will connect local hospital systems. Physicians can subscribe to the new HIE for $25 per month, though EHR integration fees are not included. It’s somewhat refreshing to hear about a HIE just getting off the ground, when so many seem to be running out of grant money and closing up shop. 

Panhandle Orthopaedics (FL) signs on for practice and revenue cycle management services from AssuranceMD. PO’s sole physician, Michael Gilmore, MD seems especially tuned into healthcare IT, peppering his Facebook page with numerous industry-related posts.

The local paper profiles Allen Gee, MD and the virtual telemedicine practice he has established at five clinics across Wyoming. Gee, who was awarded the 2014 Vision Award from athenahealth, is in the process of opening a sixth clinic where patients will be able to check in via handheld devices.

Government and Politics

Sue Bowman, AHIMA’s senior director of coding policy and compliance, outlines top priorities healthcare organizations should focus on leading up to the new ICD-10 compliance date during recent testimony in Washington, D.C. They include:

• Increased testing internally and with payers
• Increasing engagement with physicians and their staff, ancillary departments, and post-acute providers to ensure all stakeholders are moving toward ICD-10
• Evaluating and resolving ICD-9 coding and documentation issues
• Leveraging technology to provide real-time documentation improvement tools that facilitate documentation at the point of care
• Developing a more thoughtful and comprehensive educational plan
• Analyzing data to identify and focus on high-risk documentation and coding areas

Statistics presented at Tuesday’s HIT Policy Committee meeting indicate that of EPs who first attested for Meaningful Use in 2011, 84 percent attested in 2012 and 75 percent in all three years of 2011, 2012, and 2013. Nearly half of those who attested the first year and then skipped 2012 returned in 2013. EHR incentive payments totaled $24 billion through the end of May.

People

Practice management and population health technology vendor Privia Health appoints Andrew Aronson, MD chief medical officer. Aronson will work closely with the physicians of the company’s multispecialty Privia Medical Group (VA) to improve coordinated care value and quality. Privia’s business model is an unusual one. The practice management and population health technology vendor’s clients  came together at the beginning of this year to join the Privia Health brand through the formation of PMG.

Other

Thanks to Dr. Jayne for mentioning that the call for proposals for HIMSS15 is open through June 16. As she points out, that’s nearly 10 months before the actual conference, decreasing your chances of seeing presentations that are fresh and timely. Submitters beware: A user name and password is required, and the submission website works well only with certain versions of certain browsers. Good luck!

The City of Bullard, Texas, renames a portion of Hwy. 69 as N. Doctor M Roper Pkwy, honoring 93-year-old Marjorie Roper, MD. Roper opened Bullard Medical Practice in 1947 in the back of her father’s drugstore, where she practiced medicine for 60 years.

The Patient-Centered Primary Care Collaborative releases the Primary Care Innovations and PCMH Map, which allows users to identify where medical homes are becoming a standard of care in commercial and public-sector health plans. Nearly 500 initiatives are tracked.

5 Questions with Jim Morrow, MD

Jim Morrow, MD is CEO of Morrow Family Medicine (GA), Medical Director of IntelliChart, and sits on the boards of the Georgia Health Information Network HIE and the Institute for Health Information Technology. As MFM’s only physician, he sees between 50 and 70 patients a day with the help of a PA. MFM also includes two MAs and three ancillary staff members. He has used an EHR from Allscripts since 1998.

How has healthcare IT, such as your EHR, impacted your practice? Any before and after anecdotes to share?

• Productivity: I’m able to see more patients because I do not have the time to dictate after seeing patients. I am much more efficient on EHR than without.
• Staffing: I’m able to employ fewer people due to the efficiency.
• Cost: It’s much cheaper to send messages to patients through the portal. I don’t have to involve an hourly employee in that process.
• E-prescribing: Quality increases because errors are minimized. And there are no handwriting problems.
• Quality generally: I have the ability to search lab orders and be sure that ALL labs that were ordered were resulted, as opposed to the paper world where you cannot know if a lab was just never resulted and you lost track of it.
• Quality again: I am able to see how a problem has been handled over a long period of time in an easy glance instead of having to sift through page after page of notes for a particular item.
• Quality still: I am able to know that the average a1C for the practice or for a particular provider is X, and that the provider is or is not doing a good job controlling diabetes among their population.

Where are you with Meaningful Use? As an independent physician, have you benefited from the program, or found it overly burdensome?
I have attested three times, for Stage 1, and received three checks. The EHR reporting module makes this very easy, giving me essentially all the info I need to attest.

What other healthcare IT/clinical programs are you participating in at the moment?
I participate in the Physician Quality Reporting System, along with MU. I’ve received checks every year from them for doing this.

Has healthcare IT enabled you to remain independent?
It plays a large part. It takes a lot of admin burden from me and helps me be as efficient as possible, keeping me from having to join a hospital network.

What are your thoughts on the ONC’s 10-year vision statement for interoperabilty? Do any parts of its plan jump out at you as having significant impact on private practices?
My main thought about the plan is that this is something that should and COULD have been done already. I have preached to anyone who would listen that this is not a technology problem. It is a people problem. People in decision-making seats have just not felt it was worth their money or time to work with others to interoperate. It will be so easy to make happen when vendors and users decide that it is important enough to go ahead and do.

Sponsor Updates 

• Kareo and ChartLogic partner to deliver cloud solutions for surgical, orthopedic, and otolaryngology specialties.
• Truven Health Analytics launches its cost-sharing reduction analysis and reconciliation solution for health insurance exchanges. .
• ADP AdvancedMD supports the Greater Springfield Habitat for Humanity during a corporate team-building day. 
• E-MDs will offer Lightbeam’s population health management solution to its clients.