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HIStalk Practice Interviews Lisa Martinez, Applications Manager, Staten Island Physician Practice

September 7, 2010 News Comments Off on HIStalk Practice Interviews Lisa Martinez, Applications Manager, Staten Island Physician Practice

Lisa Martinez is a applications manager at Staten Island Physician Practice of Staten Island, NY.

image

Give me some background on your practice and the technology you are using.

We are a two-location, multi-specialty group of about 90 to100 physicians.We’ve been using NextGen since 2006. It was our first experience using an electronic medical record. We also use their practice management system, so we’ve use both ever since then.

In the sense of using the system for the pay-for-performance enrollments, we enrolled with NextGen due to their HQM, their Health Quality Measures, that they set up. We moved forward with NextGen. We were not previously reporting until NextGen created the HQM.

Which was how long ago?

This was last year that we enrolled.

So that’s essentially how you got into the ehearts program?

Exactly.

What made you decide to participate?

It was actually brought to us as a NextGen client. Obviously we were interested in the pay-for-performance initiatives. At that point, especially knowing that it was just on the reporting end that we were enrolling as a beta site for their new application or utility, we enrolled.

Since we are a New York-based group, we enrolled in the eHearts and we also enrolled in PQRI. We reported for both of those for 2009.

How did you do on the PQRI? Have you gotten those results yet?

We have not heard back from PQRI yet.

What type of data are you capturing?

That was one of the great things with the HQM is that the physicians were already documenting into the electronic medical record. Say it be specific information for the patient while they’re doing their documentation for the day, or it can be information that’s coming through an interface. For example, lab results.

Through all the different measures, they’re actually going into the back end of our database and pulling those fields for the patient. The physicians don’t have to change their way of documenting. They continue to document the same way. We brought it to their attention, obviously, that we were reporting off of specific fields, but they were already using those fields, so it worked out well for them.

What sort of data are they looking for?

It depends on the measures. For example, in the measures that we do with eHearts, they’re looking at their medications, their blood pressure control, cholesterol control, and their smoking cessation.

All that type of data was already in your templates?

Exactly, yes. It could be even a drop-down field. It could be coming from an interface from their vital signs that they’re taking. For example, their blood pressure check on a daily basis, and their cholesterol also, would be from a result.

Did the physicians have to make changes in workflow? For example, were they necessarily testing cholesterol levels on a regular basis or did you they have to add those protocols?

No, luckily we actually already had it in place through our case management where they are following up with those patients before we even enrolled in eHearts or PQRI. The providers were already being informed of their patients, their high-risk patients, or any other case management that they were following. So luckily, this is a very popular scenario with the eHearts. We were already doing that for our patients.

How long was the reporting period?

It was for a year.

Did you do monitoring during the year to make sure everybody was capturing what they were supposed to be capturing?

We did, internally on our end. We pulled reports. NextGen didn’t have the capability to do that. I know that they’re working to do that, but they gave us a yearly report on the information.

We also can pull a breakdown, through NextGen, of exactly where our physicians stood that year, and where the patients that were missing the information were. We provided that to our physicians, but we also have our own internal reports that we pull.

What was involved in creating the reports?

That was all taken care of on NextGen’s end. They set up the utility. It was just in a sense, an afternoon of programming where they connected to our database. They informed of us the fields that they were going to be pulling, and at that point, we just did some basic data structure to make sure that the fields that we have are the same as what the reporting was of, and the fields’ names are the same so they’re not missing anything.

We went through that a few times back and forth until we made sure that we had everything 100%. I would say a couple of weeks to have everything set up and completed.

Where’s the practice in terms of meeting Meaningful Use objectives?

At this point, we are not enrolling with the Meaningful Use objectives until we go to the next version that’s offered by NextGen. That’s probably in 2011.

Any particular reason for that?

I’m sure there is. I just don’t know.

Anything else you can add to clarify what you are doing and how the physicians have embraced this? I guess they’re probably pleased as punch to get $100,000 not having to do any additional work.

Exactly, that’s the key piece. They didn’t have to do anything additional because asking anything additional is always an issue as it is.

But with that said, and seeing that there was a true payment that was given … because that was another piece, that we were in the thoughts of, “Oh, well they’re saying this is going to happen, but it’s probably not going to happen.” Once we said that, it did happen.

It’s great for the physicians to actually see that their follow-through with their patients is also giving them a benefit through NextGen, through using the electronic medical record, because it was a great investment — a very big investment on their end — for the group.

News 9/2/10

September 1, 2010 News 1 Comment

HIE vendor Availity acquires RCM service-provider RealMed. No terms were disclosed, though Availity says RealMed’s operations will remain in Indianapolis.

opening bell

Allscripts-Misys and Eclipsys are now Allscripts Healthcare Solutions, as the merger is finalized. To celebrate, Glen Tullman, Phil Pead, and a dozen others rang the opening bell on NASDAQ. Familiar name, but new logo, new color, and a  new leadership team, with Allscripts-Misys alums taking most of the top spots.

Southwest Kidney Institute (AZ) selects athenaCollector, athenaClinicals, and athenaCommunicator for its 50-provider practice.

athena beast

Speaking of athenahealth, I see they have added an amusing 2-minute video to their site called “Tame the Beast.” Jonathan Bush’s larger-than-life personality is one of the company’s best assets, in my opinion, and this clip highlights JB’s ability to effectively deliver his message with deadpan humor. It’s worth a look, even just to see the cameo of his beautiful daughter.

Jonathan Bush’s cross-town competitor, Girish Kumar Navani of eClinicalWorks, is named as one of 16 recipients of a Mass High Tech 2010 All-Stars Award. The award recognizes “dynamic and influential leaders of New England’s innovation economy.” He took top honors in the Health IT category.

The number of readers tuning into HIStalk Practice continues to grow. In August, we once again exceeded 10,000 visits, which is up 52% from a year ago. Thanks for stopping by and telling your friends. Of course, thanks to our sponsors, especially those very first ones a year and a half ago who took a gamble that HIStalk Practice would make it past the first couple of slow months! Their love helps fund my shoe budget, which in turn contributes to world beautification.

austin regional clinic

The local business journal says the 281-provider Austin Regional Clinic (TX) is shopping for its first EMR. Austin-based e-MDs is said to be in the running, though the clinic is working to create its short list of just three or four vendors.

More evidence that text messaging is effective way to help kids follow their doctors’ orders: the Pediatric Health Transplant Program at NY-Presbyterian/Morgan Stanley Children’s Hospital reports that its two-way texting program significantly decreases the likelihood of organ rejection due to medication non-adherence.

Weno Healthcare applies to be an EHR authorized certification and testing body (ATCB). Weno, which already has an EHR testing and certification program, also offers a free SaaS-model EMR (or $1,000 for a "government certified version”) and an e-health community to connect providers. A quick tour about Weno’s Web site left me with the impression that the company runs a much smaller operation than CCHIT or Drummond Group.

The ambulatory EHR market will double from $1.3 billion in 2009 to an estimated $2.6 billion in 2012, according to a new Frost & Sullivan study. By 2013, the market will peak at $3 billion and fall to $1.4 billion by 2016. More details here.

inga

E-mail Inga.

Intelligent Healthcare Information Integration 9/1/10

September 1, 2010 News 2 Comments

EHR Songs

– sung to EHR vendors, regulators, and users in the modern “elevator pitch” time

If you have more glass and steel and shiny art nouveau
In your headquarters and offices to and fro
Then it’s time to reconsider
And maybe be a quitter
Cause you’re more a drain than help for healthcare’s woe
——–
You need retoolin’, baby, I’m not foolin’
We gonna send you back to design schoolin’
Way down inside, honey, you need it
We gonna get you to share
We gotta get you to share
Whoooa…
Wanna whole lotta share’n (X 4)
——–
App me, app me, app me, baby, please
Let me pick and choose what suits my needs
Never underestimate my cred inside my head
I know which tools I think are best of breeds
——–
Payment-O, I need you
MU, yes, we’re trying
Payment-O, I need you so
Could you ease it in?
Workflow mess, assorted tasks
Sleepless nights, you bring
And all to prove, we’re on the move
And complying
Payment-O, I need you so (X 2)
——–
Please allow me to introduce myself
I’m the tool of wealth and means
I’ve been around for a long, long year
Broke many an org’s money schemes
I was round back when Hendrix sang
Brought many a doc doubt and pain
Made damn sure CIO guy
Shook my hand and sealed his fate
Pleased to meet you
Hope you guess my name
——–
You can app if you want to
You can leave old code behind
Cause compet’s don’t app
And if they don’t app
Well, they’re no friends of mine
——–
Please release us, let us go
For we don’t love you anymore
To waste our practice seems a sin
Release us and we’ll EH –R again
——–
This ain’t no party, this ain’t no insco
This ain’t no PQRI
No time for waiting, or getting ready
I ain’t got time for that now
——–

Props (or, better yet, apologies) to Englebert, T. Heads, Stones, Zep, Cars, and Men At Work.

From the trenches…

“When the music changes, so does the dance.” – African proverb

 

Dr. Gregg Alexander, a grunt in the trenches pediatrician, directs the “Pediatric Office of the Future” exhibit for the
American Academy of Pediatrics and is a member of the Professional Advisory Council for ModernMedicine.com. More of his blather…er, writings…can be found at his blog, practice web site or directly from doc@madisonpediatric.com.

HIStalk Practice Interviews Chet Speed, VP, AMGA

August 31, 2010 News 5 Comments

Chet Speed is vice president of public policy at American Medical Group Association of Alexandria, VA.

8-31-2010 6-04-20 PM

Review the concept of Accountable Care Organizations.

The ACO law was patterned after a demonstration project that was going on at CMS. It was called the Physician Group Practice Demonstration, kind of like a P4P demo. That was a five-year demo. It included 10 sites. Out of those 10, nine were AMGA members. It included standalone group practices, a couple of automated delivery systems, and even a hospital MSO.

Later, the way the law evolved was we had a few of our members in the PGP demo present some of their experiences to the Hill staff. The Hill staff was looking for delivery systems for healthcare reform and they asked us to draft the first draft of the ACO statute. The important thing is that if you’re really looking for a model of pre-existing ACOs, the PGP demo is a place for them to look.

The PGP demo essentially had two components to it. One, it had a component to improve quality. It had one to provide some savings in the Medicare program. In a macro sense, all 10 PGP demo sites met the quality metrics. On the cost side, they have to produce cost savings. One of the obstacles to actually making money under the PGP was you have to save 2% off the top before you start ensuring savings. So, only five out of 10 groups actually made money, so to speak, on the PGP demo.

What’s the the elevator pitch for ACOs?

It begins to transform the volume-based, fee-for-service reimbursement system because you do have to hit your quality metrics. And, you do have to be able to produce some sort of a cost savings. This cost savings can’t be the classic churn-and-burn fee-for-service. And to ensure that it’s not just all cost savings, you have to hit quality measures.

If I’m a provider, what’s the advantage of participating in an ACO?

It depends on what kind of provider you are. If you’re an AMGA member and or you’re integrated delivery system like Henry Ford or Ochsner or you’re a standalone practice like Mercy Clinic in Des Moines with 130 docs not affiliated with a hospital, I think the benefits are that your group has already invested a lot of the infrastructure that’s required to: one, improve your quality; and two, hit your cost savings requirements.

In both, I think with that infrastructure, typically, you have primary care industry docs under one roof. You’ve got allied health professionals that do the real care coordination, like your nurses, diabetic managers, etc. Also you invested in the EMR system. I think 85% of our members either have an EMR system up and running or are implementing one right now. If you have that infrastructure in place, you’re actually ready to meet requirements and potentially share in savings paid to you by the Medicare program.

But you indicated only half of the practices in the demo project actually got to take advantage of that savings. Is that right?

Yes, that’s right.

What needs to be tweaked in the model?

That’s a great question, and that’s what everyone’s actually asking. Right now, the statute’s fairly broad like all laws are, and where the rubber hits the road is right now in CMS’s hands. They have to draft the regulations that implement the law. Depending on how those regulations are drafted, you could have a very attractive ACO program or you could have one that doesn’t attract a lot of people at all because some of the things that they have to answer.

So the question you have to answer is, for instance, what is that savings threshold going to be? I know P4P was 2%. The law says that the threshold is pegged at the amount of Medicare beneficiaries you have. So if you have 30,000 beneficiaries if you’re a large group, does that mean your threshold is 2%, 1%, or 0.5%? Depending on what the threshold is, you’re going to get people to join or you won’t get people to join.

Another important question — this all stems from the PGP experience — is patient attribution. You need to know who your patients are so you can measure yourself. You need feedback from CMS on a timely basis so you know how you’re doing with those patients on cost and quality. Because without knowing, you can’t re-engineer your care and management processes to take advantage of this; to either redo or keep doing, depending on the result. What is the shared savings percentage going to be? Under the PGP it was and 80/20 split — the PGP folks got 80% and CMS got 20%. So what are the ACO splits going to be — 80/20, 50/50?

That’s policy related to the ACO threshold issue. You need to have a workable threshold and you need to have a decent shared savings split. Those financial issues are going to be very important.

Will it be mandated how the funds will be distributed within a particular ACO?

The statute basically says ACOs have to have a legal structure that allows them to make and distribute payments. That’s all it says. I don’t know how deep a dive CMS is going to do to how the ACO decides to distribute payments. That seems a little prescriptive.

Let’s say you’re an integrated delivery system. Obviously, legally, you can accept the shared savings amount — let’s say its $10. Then internally, you’re going to make distributions based on an internal plan. That could be at the department level like internal medicine or endocrinology or gastro or cardiology, etc. I think the question’s really up in the air on how the distributions are going to be made.

If CMS essentially says, “Do as you wish,” then it really will be up to the individual provider. That becomes a little trickier if you have say, a group practice and a hospital that aren’t integrated but joined together to be an ACO. That does become tricky. So who does CMS give the money to, the group or the hospital? And once that decision’s made, say we’ll give it to the group, and then the group and the hospital have to decide themselves how that money gets split.

Then let’s say you have outside providers. What if you have a skilled nursing facility that you included in your ACO because you want to take care of the post-acute population? Then you’ve got to figure out, OK, how many patients go to this facility?

Let’s say that you have a neurologist that’s not part of the practice that’s a solo doctor. Theoretically, that neurologist could be part of the ACO. Is that correct?

Absolutely. It’s this hospital medical staff idea that’s the Elliot Fisher model, with ACOs basically being formed out of one community hospital and its medical staff. Say it’s like Sibley Hospital and 100 docs in the northwestern Washington, DC community. How do you distribute payments then becomes very tricky because nobody’s really organized under one tent. You know it’s one hospital administrator and 100 different physicians and there’s not always a cultural cooperation between your community hospitals and community docs. So that’ll be a tricky scenario.

We don’t see a lot of that here because our folks are fairly organized, but that will be interesting.

Who’s going to make that call? Is it going to be a progressive group practice making that, or a progressive hospital system, or is it going to be mandated? What’s your thought?

You mean from CMS’s point of view or just what the market will do?

Both. Will CMS decide to call the shots or will it let the market make that call?

I hope CMS lets the market make those calls. Like I said, the statute’s fairly broad. I hope CMS doesn’t say, “The ACO shall distribute payments based on…with this methodology,” etc. You know, “Just pick something,” I hope they say, “The ACO shall make and distribute payments as required by law” and leave it up to the individual ACO. Within our membership it’s a little easier because it’s organized for the most part.

In an unorganized community, that becomes pretty darn difficult, I’d say, because you really have to have a lot of trust between the community docs and the hospital administrator who will probably receive the money in that type of model.

It seems to me the one that doesn’t win from this model is the solo physician. Or a small physician group won’t because they lack the infrastructure and organization necessary to participate. Is that just the way it is, or is it going to force more consolidation? What’s your impression?

I think when Congress drafted this, they focused on increasing the provider integration. They’re looking at organized group practices as a better way of delivering care. They’re actively looking at care coordination, which is lacking right now in the system, and you get more care coordination from these more integrated delivery models. So I think it’s safe to say that if you’re a solo doc, you’re going to have a much tougher time being part of an ACO than if you’re a doc working at Mayo, for instance.

I think you’re hitting the right thing. Congress does want doctors to become more organized because the evidence is showing that the quality, at least, is measured better in more organized systems and the costs are less. I think Congress paid attention to that.

Do you think could be possible that ACOs become closed systems and refuse admissions for providers whose performance metrics are not at a pre-determined level?

Like an ACO credentialing?

Right.

Yes, I think that’s a good question. I hadn’t thought about that, but I think if you’re a physician whose quality is substandard, I’m sure they can say no. There is no requirement in the law that says you must take anyone. So yes, it can be closed.

Actually the groups that I talk to actually want to increase the number of doctors, not necessarily that they employ, but, they want to let more doctors be in a panel, for lack of a better word, than less.

So do you think that, in time, there will be competition for these providers? Let’s say that there are multiple hospital systems with ACOs in a particular region. Do you think that they’ll compete for physician participation?

Yes, I think so. If you’re a community and there’s four hospitals and a couple of organized groups and unorganized community doctors, I think you’re going to see a couple ACOs being developed, sure. And they are going to compete.

How will they compete? How will they differentiate themselves financially to providers? If I’m a neurologist, why do I want to become part of your ACO versus the one down the street?

I think probably whichever you feel is more financially stable and has those better quality platforms. You know, most physicians admit to one hospital because they think the care’s better there. I guess at some point it’s just more convenient, but I think the better providers typically win out in these situations.

I can think of an area in Maryland where there are a couple of hospitals and one just is much better than the other because the doctors view the quality at that hospital as higher than the other. I think that’s probably what will happen with ACOs.

What type of IT infrastructure would be required to meet the quality reporting requirements and satisfy coordination of care needs? Are EHRs a necessity and what other tools do are needed?

I think an EMR is a core necessity. And, as I talk to some of the really smart HIT people, what they say is that if you use your EMR just as, literally, an electronic medical record, you’re wasting 80% of its value. You have to use the EMR as, first, a data collection tool. Obviously, to be measured you have to collect the data and then submit it.

Another critical aspect is the analytical capabilities of the EMR system. Obviously, if you’re going to determine appropriate practice patterns, you need to look at the data that’s input in the EMR and analyze it. For instance, if you have 25 primary care physicians and they all have a number of diabetic patients; and 22 out of the 25 have an appropriate A1C levels and three do not, you need to be able to look at the data and say, “OK, why are those three clinicians not doing as well as their colleagues’?” And presumably, through the EMR you can see, oh, OK, they’re not doing required protocol.

On the other hand, perhaps they’re just the best thought-of physicians and they get the harder cases. But being able to analyze the data which you collect in the EMR is critical to understanding situations just like that.

What else do I need to know?

A lot is alive around ACOs right now. You can say anything you want about ACOs, really, and you’re probably right. That’ll start to be narrowed when CMS comes out with its proposed regulations.

Which will be when?

This fall? I heard September to the end of the year. Once they start to answer some of these questions, that’ll provide a good indication of how successful this program may be.

Are ACOs something to be feared or something to embrace?

I hope it’s something to be embraced, but we just don’t know yet. I think the commercial payers are also intensely looking at ACOs. Obviously, they see savings, particularly on the hospital side, that come along with quality improvements. So I think the commercial payers are going to look at this model and probably pilot it a little bit to see if it’s workable.

News 8/31/10

August 30, 2010 News 1 Comment

CCHIT and Drummond Group are the first two entities selected as ONC-Authorized Testing and Certification Bodies. More organizations applied, but being first at this juncture has to be a mighty good thing. CCHIT says it will launch its certification program September 20 with a Web call explaining the application and testing process. Drummond says it will announce more specifics on August 31.

sage intergy

Sage Healthcare releases Intergy version 6.10, which includes the functionality required for physicians to meet Meaningful Use guidelines. Enhancements include MU dashboards, interoperability tools to connect with HIEs, and additional services within the Sage Intergy Practice Portal.

Interesting data points: practices managers average salaries $64,000 to $72,000 a year, depending on the geographic region. Receptionists in family practice offices make $24,000 a year; those in orthopedic offices earn $36,000. Over 90% of practices provide employees with health insurance.

Women’s Health Partners (OH) chooses the Aprima EHR/PM solution.

adam

Ebix agrees to pay $66 million in stock to merge with A.D.A.M. The Ebix CEO says the deal “is a strategic step forward to establish Ebix as a Health Information Exchange and is likely to be followed by other strategic steps in coming months and years." Ebix is an international supplier of on-demand software and e-commerce services to the insurance industry. Ebix stock closed down 5% on Monday; A.D.A.M. jumped 72%.

AirStrip Technologies strikes a deal with Alere’s Women & Children’s Health division to market the AirStrip OB remote monitoring product. Alere is a provider of specialized health management services and will promote AirStrip’s OB product to physicians and hospitals.

Introducing, to your right, the first HIStalk Practice poll. A HIStalk reader actually suggested a similarly-worded question, which I appreciate. If you are using an EHR that is hosted by a hospital or vendor, please share what you are paying per physician per month.

gloStream adds Red Level Networks (MI) as a gold Partner, giving Red Level the opportunity to will sell and support gloStream products.

I look forward to hearing about how different RECs will set up their operations in terms of vendor selection and training offered. A senior director at the Iowa Foundation for Medical Care says her REC will charge providers between $300 and $2,0000 for two years of consulting services, depending on their needs. The cost for similar services on the open market would range from $25,000 to $50,000 a year.

A PHR embedded into a mobile device could become a game-changing killer app, according to Deloitte Center for Health Solutions. Despite strong potential for mPHRs applications and growing consumer interest, plenty of barriers still exist, including concerns about privacy, data integrity, and lack of standards.

scriptpad

ScriptPad releases a hot-selling, $.99 iPhone app titled “Drug and Prescription Medical Reference Guide.” But, the company’s bigger project is a soon-to-be released e-prescribing app that includes Surescripts access and voice recognition. I see they are looking for beta clients, if that’s of interest.

The head of programming and operations at MacPractice predicts that iPads will replace stationary computers in exam rooms and physicians will embrace them while rounding in hospitals. Look for MacPractice to release its iPad-specific applications this fall.

donkey kong chien

Dr. Hank Chien, the NY plastic surgeon who was crowned the Donkey Kong king last February, has been dethroned. The new champion is a hot sauce magnate who was champion before Chien beat his game record. I predict Chien will seek a comeback.

inga

E-mail Inga.

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