News 5/27/10

From Anonymous: “Re: EMR bug. Major vendor releases a version of clinical software with a bug that causes patient assessment information to be saved on another patient’s chart. End users have no way of knowing which assessment is correct and/or where the lost information is located. Support comments: ‘I apologize, but … the developers did not create the utility to drill down to specifics and us at Client Support have no way of helping the client as much as we would like, to identify the correct assessment or modification. If your agency utilizes (a) warehouse, you could query the answers from the assessment. Other than that, there is no other way.’ I’m no Deborah Peel, but come on! This is scary. Have other end users experienced this sort of problem? I remember seeing something similar in an EMR 8-9 years ago, but in today’s environment, I find this shocking.”  Readers? I agree that it’s scary and we should be far better than this by now. I can hear the rants of the FDA advocates as I type.

Humana and BCBS-RI top the 2010 PayerView Rankings, an annual report that examines how well health insurers are paying physicians. The data, which is pulled from athenahealth’s athenaCollector platform, indicates insurance companies are paying physicians an average seven days faster than last year, and denying 12-18% fewer claims. Humana led in the major payer segment, though BCBS-RI was the highest ranked overall payer. The rankings are based on insurers’ financial performance, administrative performance, and transaction efficacy. Full list here.

HIT vendors continue to announce the availability of their applications on the iPad. EMR and medical transcription service provider MxSecure is the latest to jump on the iPad bandwagon, saying its MxChart EMR systems is now iPad compatible. Before long, we’ll be better off compiling lists of applications that won’t run on the iPad.

Another hot trend: vendors offering special finance programs to help providers add EHR in time to achieve Meaningful Use objectives. NextGen announces an option for new practices to signing up for EHR over the next month: deferred payments until 2011 and pay zero interest for two years.

Here is some technology all my doctors need. MedWait Time is a Web-based tool that allows patients to check to see if their doctor is behind schedule. Up to two hours before their appointment, patients can see if their doctor is running late, and if necessary, receive instructions for a new arrival time. This detail can be accessed via the Web or as a text message. The service is reasonable $50 a month, but, requires that staff manually update wait-time information. Sounds like a great marketing tool for practices.

Speaking of doctor office visits, I accompanied a family member on a visit last week and stealthily took this photo. The practice was computer-less over the weekend while their old EMR was converted to GE Centricity. Monday morning I spoke to a receptionist, who shared that things were going well, though the staff was still trying to figure out how to navigate patients’ charts.

Davis County Hospital (IA), Paynesville Area Hospital (MN), and Renville County Hospital and Clinic (MN) select McKesson’s Practice Partner Patient Records EHR and PM for their employed and affiliated physicians.

CCHIT extends 2011 Ambulatory EHR certification to a few new products, including meridianEMR version 4.2, NeoMed EHR 3.0, Nortec EHR 7.0.

A local paper reports that patient electronic medical records were temporarily unavailable at the local OSF Medical Group offices. I wonder if the general public really cares, or if it was just a slow news day? In any case, a spokesperson says no care was compromised and the cause was undetermined. OSF runs Epic.

OmniMD signs a co-branding partnership agreement with BalineMD, giving BalineMD the opportunity to market OmniMD products. Meanwhile, Tech Data Corporation signs up as the latest reseller for gloStream, a developer of  EMR and PM systems.

The 72-year old former president of American Lung Association of Washington is accused of prescription fraud and his medical license is suspended. Police say the doctor was writing prescriptions for a 22-year-old woman who was not his patient in exchange for sexual contact. Pathetically sad.

Use of EMR systems may help physicians determine if patients are filling prescriptions, according to one author of a recent Harvard Medical School study. The researchers found that at least 20% of first-time patient prescriptions were never filled, but, suggest the use of technology could improve prescription adherence.

We’ll soon be posting the latest responses to HIT Vendor Executive question. The question: If you could give David Blumenthal one piece of advice, what would it be? You can bet a few of the answers are colorful!

E-mail Inga.

News 5/25/10

A couple of weeks ago a reader tipped us off that Sage was about to hire a new VP of sales. I checked their website today and see Lee Horner is now listed on the leadership page. Horner is the former VP of sales for CA (Computer Associates). Other previous gigs included DataCore Software, ADIC, and Seagate Software.

Over on HIStalk, a reader mentions the rumor that Allscripts could be trying to buy GE’s Centricity business. It’s strictly a rumor at this point but readers share some interesting commentary on why and why not such a deal would make sense. My take: taking over the Centricity business would give Allscripts a bigger base to sell into, something it needs in order sustain revenue growth. I’m sure Allscripts would also like to improve its odds of winning over Centricity Business clients (the old IDX Flowcast,) many of whom also run Allscripts EHR. As more of these facilities dump GE for Epic, Allscripts needs more leverage to ensure it does not lose some of its largest EHR clients.

NaviNet adds nearly 1,000 providers its New Jersey HIE in April. The company says that about 85% of the state’s providers are enrolled in NaviNet, making it New Jersey’s largest health information network.

MediConnect Global changes the name of its PHR and consumer health portal from PassportMD to myMediConnect. The CEO says the new name reflects the central role of the PHR and portal in the company’s vision for improving the quality and cost of healthcare. I wonder if the company also found the PassportMD name was too easily confused with Passport Health.

St. Luke’s (MN) selects eClinicalWorks EHR/PM for its 200 employed physicians and two affiliated practices.

Speaking of eClinicalWorks, I see they’ve set up a Web-site for their 2010 National Users’ Conference. The conference runs from October 30 to November 2nd, with an expected attendance of over 3,0000. The eCW folks reminded me that last year’s conference drew a record 2,200, which was more than doubled their 2008 numbers.

The AMA, American Osteopathic Association and the Medical Society of DC file a lawsuit to prevent the FTC from requiring physicians to comply with the “Red Flags Rule.” The organizations say the rule, which strives to reduce identity theft, should not apply to physicians since they don’t fit the rule’s definition of “creditor.” In addition, the medical societies charge that the FTC’s rule exceeds the powers delegated to it by Congress and that its application to physicians is “arbitrary, capricious and contrary to the law.”

A recent paper in the Joint Commission Journal on Quality and Patient Safety concludes that HIT solutions are critical to reducing missed tests, though physicians must first have the right procedures for handling test results. One of the top recommendations: test results should be routed to ordering physicians and physicians should be made responsible for follow up.  Not exactly innovative, since everyone has been making the same general suggestions for years. It’s probably time for more “how-to” papers on ways to make this happen.

Dragon Medical 10 now supports Windows 7.

Software Advice makes a stab at estimating market share in the outpatient EHR market. The company estimates that Epic, Allscripts, eClinicalWorks, and NextGen own a combined three-quarters of the market, with Epic serving slightly more physicians than its competitors. Software Advice points out that some of the calculations are “fuzzy” since the data sources aren’t necessarily reliable. Still, the pretty charts provide a nice snapshot of what’s happening in the ambulatory EHR world.

AAFP Subsidiary TrasforMED launches its “Small Practice Package,” a two-year program aimed at helping small primary care offices implement a medical home model of care. TransforMED’s virtual option is $1250/practice/quarter; an onsite option is $2500/practice/quarter.

The American Academy of Private Physicians claims that more than 1,000 doctors now practice concierge care or retainer medicine, including the 380 associated with MDVIP. A growing trend, perhaps, but still a miniscule percentage of all doctors.

Patients using home monitoring are 50% more likely to have their blood pressure in check, according to Kaiser Permanente Colorado’s Institute for Health. KP’s study involved home blood pressure monitors that electronically uploaded result’s into KP’s electronic registry.

MinuteClinic names Paulette J. Thabault, RNC, MS, JD as its new Chief Nurse Practitioner Officer. Thabault  most recently served as Vermont State Commissioner of Banking, Insurance Securities and Health Care Administration.

E-mail Inga.

Intelligent Healthcare Information Integration 5/23/10

A History of the Future of EHRs

Amid the carved skulls at the great Mayan monument of Tzompantli, a recently discovered hidden chamber revealed an amazing revision to the well known Mayan Calendar which describes the end of the world in 2012. Apparently cast aside for its heretical proclamations, this new Calendar is most impressive for both the time extension it allows humankind as well as the incredible glyphs just now decoded which appear to describe the tumultuous rise of electronic health records and the NHIN, known in Mayan as the MHIN.

For the first time, the heterodox Mayan timeline for the history of the future of EHRs is revealed:

2011 — Vast turmoil as great masses of people are running willy-nilly under the misplaced perception that EHR adoption is a “do or die” decision.

2012 — Multiple EHR vendors collapse or are subsumed by larger corporations as scrambling to meet federal guidelines has created near panic in the EHR streets. Many end users struggle with poorly researched EHR purchases and inadequate staff workflow change preparation. In conjunction with insufficient “boots on the ground” support, both in numbers and in abilities, massive installation failures ensue. (Some are disappointed that December 21st, the predicted End of Days, passes without event.)

2014 — Numerous HIT-RECs failing as greed, misappropriations, and planning failures waste billions of dollars. The unexpected bailout of the global oil giants diverts most of the remaining funds intended for Meaningful Use success, leading to massive global flooding from the tears of the disappointed.

2015 — The loss of funding leads to great innovation and a torrent of development of healthcare informational tool “apps.” The new ease of use and miniscule learning curves seem to assuage the fears and disappointments of discouraged end users. Massive installation failures abate.

2017 — The rise of the “Age of Minority Report.” Freeing end users from mice, pens, and smudgy monitor screens, MR-style, floating in air, graphical displays along with air guitar-esque user input methods allow everyone to adopt digital health record technology. Seamless integration into healthcare provision workflows without loss of revenue stream or diminished patient care capacities lead to true “paper-less” healthcare. (The Mayan symbol for this Age looks uncannily like Tom Cruise.)

2019 — Rejuvenated HIE efforts build upon the foundations of the only three surviving HIT-RECs remaining from 2010. The seeming HITECH debacle seems to have bottomed out and the refocus appears to be gaining momentum.

2020 — Patients, providers, hospitals, and all sorts of associated players begin to reap amazing benefits from the integration of personalized medicine, advances in genomics, and (finally) a tremendous push toward patient-centric medical care and community-empowered health management.

2021 — The NHIN (MHIN) reaches true “total integration.”

2022 — December 21, 2012, brings about the recalculated end of the current b’ak’tun cycle and the true End of Days.

Well, heck, at least we get an extra decade and are granted enough time to see this frustrating HIT thing through to its eventual success!

From the modified Mesoamerican Long Count trenches…

“It’s not denial. I’m just selective about the reality I accept.” – Bill Watterson

 

Dr. Gregg Alexander, a grunt in the trenches pediatrician, directs the “Pediatric Office of the Future” exhibit for the American Academy of Pediatrics and is a member of the Professional Advisory Council for ModernMedicine.com. More of his blather…er, writings…can be found at his blog, practice web site or directly from doc@madisonpediatric.com.

News 5/20/10

digiChart partners with PeriGen to integrate the digiChart OB-Gyn EHR with PeriGen’s clinical decision support system, PeriBirth.

About half of all parents would like to be able to communicate with their children’s doctors online, according to a poll by C.S. Mott Children’s Hospital. Even though many parents think online tools would be great for requesting records or refills, less than one in six say they currently have the ability to electronically connect with their kids’ providers.

Hill Physicians Medical Group (CA) says that more than 1,000 of its doctors are using EHRs, and requests for new installations is at an all time high. The IPA also reports 2009 net income of $4.7 million and revenue of $419 million. That compares to 2008 revenues of $420.6 million and a net loss of $4.4 million. In 2009,  Hill spent $4.7 million on EHR installation and support, and paid out $32 million in bonuses to member physicians who met clinical quality and patient satisfaction criteria.

The US Patent and Trademark Office issues athenahealth a patent related to its self-service implementation capability that allows practices to virtually implement athenahealth services.

National Medical Billing Services, a billing company focused on ambulatory surgery centers, names Nader Samii CEO. Samii founded Ajuba International, an RCM outsource company.

NightHawk Radiology issues its “Rules of Engagement” for servicing hospitals directly or indirectly through a non-radiologist-owned entity. The commitments are meant to demonstrate NightHawk’s alignment with radiologists and reduce concerns that NightHawk is attempting to undermine radiology practices. Among other promises, NightHawk vows it will only consider providing services if the hospital does not have an existing radiology group offering services, or, if the invite comes from a radiology group already providing that hospital services.

Quality Systems, the parent company for NextGen, is named a finalist in 10 different categories in the 2010 American Business Awards competition.

More than half of all doctors delay the adoption of medical innovations because they fear possible litigation, according to a Jackson Healthcare survey. Surgery subspecialists and OB-Gyns are the most likely to delay adopting new pharmaceuticals, procedures, and medical devices.

AMA membership dipped over 3% in 2009, but operating profit surged 560% to $16.5 million. The profit figures are actually less than numbers posted in the last few years ($30 million in 2006 and $24 million in 2007.) About 16% of the AMA’s revenues come from membership dues, so the decline in membership has to hurting the bottom line. Since 2007, membership has fallen from 241,000 to 228,000.

Good news if you are a physician concerned about online reviews from your patients: a study of posted comments finds that most reviews are overwhelmingly positive. Furthermore, patients really aren’t all that interested in rating sites for physicians. Turns out that restaurant reviews are far more popular. And who doesn’t want to know if the new Japanese place down the street has great sushi, before plopping down a few Andrew Jacksons?

E-mail Inga.

News 5/18/10

Ulrich Medical Concepts, an EMR/PM vendor, earns a patent from the US Patent and Trademark Office. I must admit I had never heard of this company before, which was founded by Dr. Dennis Ulrich and is apparently installed in 12 states. In looking over the website and the press release, I can’t identify particularly unique about the product that warrants going the expense and hassle of getting a trademark, but what do I know.

I also have never heard of MTBC, a HIT company that just launched a “100% free medical billing software.”  Since I’m convinced there aren’t too many free things worth having that are free (except the HIStalk blogs) I had to dig deeper. Turns out that providers must actually pay 4% of collections for the PM tools and 5% if they also want integration with a third-party EMR.  That’s just silliness.

CMS selects Northrop Grumman to develop a National Level Repository to process HITECH payments to providers meeting Meaningful Use objectives. The order is valued at $34 million over one year with five and one –half year option periods.

Greenway Medical Technologies announces the availability of its PrimeMobile application for the iPhone, iPad, and iPod Touch. PrimeMobile works with Greenway’s PrimeSuite EHR.

Thanks to the reader who tipped me off about Vermont Information Technology Leaders (VITL) EHR demo week. VITL is a regional extension center, tasked with helping physicians adopt EHRs and earn meaningful use stimulus dollars. This week the organization is hosting one hour web-demos from athenahealth, Greenway, PRISM Regional, and Allscripts MyWay. At least three of those vendors are offering discounted pricing through VITL. The site offers a “selection process overview,” which seems pretty basic, though probably helpful to a truly novice buyer. I did notice that VITL says products “must” be certified, and that “for now, CCHIT is the certification body.” And, of course, that’s not true since CCHIT, nor any other agency, has been named a certifying body. I’m looking forward to hearing more details on what other RECs have cooking.

If you are a provider wanting to learn more about REC options and offerings, here’s a good overview. Keep in mind that each of the 60 RECs will have its own business model and pricing.

I must have missed this news from a couple months back. PBFOnline, who acquired the financially struggling MedcomSoft a year ago, merges under the single name of MedcomSoft. MedcomSoft also recently added a new director of sales and a director of operations.

Aprima Medical Software says its first quarter was strong and that the number of providers selecting Aprima has increased at a compound growth rate of more than 84% since 2004.

Adventist Healthcare (MD) chooses eClinicalWork’s EMR/PM system as an option for its employed and affiliated physicians. Adventist will also use eCW’s electronic healtheXchange for community records. I believe that Adventist also promotes Allscripts’ EHR.

Centegra Health System (IL) is partnering with Dell to launch a Centegra Physician Network, an HIE that provides EHR and PM systems. I think it’s safe to assume Dell will be supplying some hardware. Not so clear: which EMR vendors will be promoted.

If you can’t beat ‘em, join ‘em, perhaps? Medical transcription company MxSecure releases MxChart, a web-based EMR. Frankly I am surprised that more medical transcription company don’t offer EMRs to supplement (and preserve) their core business.

Kramer Healthcare Technologies deploys RQI Practice Management, a front-end verification tool for physician practices. Kramer already supports a similar inpatient product, RQi Registration Quality Improvement.

MGMA sends a letter to Secretary Sebelius, asking HHS to trim EDI costs and consider the administrative costs associated with processing claims when calculating medical loss ratios. More MGMA insights:

Health insurance administrative processes should be standardized to reflect the provisions included in the recently passed healthcare reform legislation and to free up needed resources for patient care. By including these onerous administrative costs in the calculation of health plan costs, plans would be pressured to more quickly standardize, simplify, and automate many of these interactions between plans and medical providers.

A former security guard in Texas pleads guilty to trying to shut down a Dallas medical clinic’s computer system, a day before he was suppose to quit. Supposedly the security guard (known as “Ghost Exodus”) was the leader of a hacker group called Electronic Tribulation Army and bragged about his exploits on the Internet before getting caught.

On a much more uplifting note, a pair of Orlando-area physicians leave their private practices to form Grace Medical Home, a facility serving working poor families and providing $20 office visits. Private donors, foundations, hospitals, and churches have all chipped in to help get the clinic operational. In addition, pharmaceutical companies are helping with the cost of expensive medications and local companies have donated lab equipment, painting services, cabinetry – and an EMR.  Good stuff.

E-mail Inga.