News 5/15/14

Black Book Rankings announces that Kareo ranks first among small physician practices for integrated EHR and billing systems. The firm also recognizes Modernizing Medicine as the top dermatology EHR for all practice sizes.

CMS reminds Medicare EHR eligible professionals that 2015 hardship exception applications are due July 1, 2014.

The ONC approves the American National Standards Institute for a second three-year term as ONC-Approved Accreditor for its HIT certification program. It’s hard to believe the certification program has only been around since 2011, and fully operational since 2012. It would be interesting to see how much money vendors have spent on certification since the program’s inception, and how that value compares to incentive money providers have received for Meaningful Use attestations.

New Jersey-Health Information Technology Center Meaningful Use Director Bala Thirumalainambi sends a tweet congratulating Seema Rao, MD (NJ) on successfully attesting in the earliest possible 90-day period to Meaningful Use Stage 2. Rao, one of only a handful of physicians nationwide to attest thus far, is a solo practitioner who had most of her patients on a patient portal from the day she implemented her Practice Fusion EHR.

North Carolina’s HHS signs a data use agreement with the NCHIE as part of a House bill that requires hospitals to submit the demographic and clinical data of Medicaid patients to the HIE, allowing DHHS to monitor services and patient safety.

Athenahealth finds itself in the same “quagmire” as Facebook and Tesla, with its fundamentals “severely out of wack” when compared with its value, according to SeekingAlpha.com. The three companies, “valued solely on the basis of being able to grow extremely aggressively,” are going to get snapped back to company basics and thus more realistic valuations. Athenahealth is a bit of a different beast than the other two businesses, however, since it finds itself in a crowded marketplace fueled by MU incentive dollars, destined for further consolidation.

EClinicalWorks announces at its Health Center Summit that more than half (580 of 1,147) of Federally Qualified Health Centers use its products, four of them being Davies winners.

The Corporate Whistleblower Center urges healthcare accounting or Medicare coding “insiders” to contact them with proof of fraudulent Medicare bill upcoding because “the reward potential for this type of information can be enormous.” A quick perusal of the center’s website reveals it to be affiliated with the consumer advocacy group America’s Watchdog. Based on their domain names, both groups seem to be for profit. Physicians should be wary of working with an organization that highlights the ability of whistleblowers to “Get Rewarded for What you Know.”

Speaking of whistleblowers, Boulder Community Health (CO) investigates stolen patient records for the third time since 2008. The records of at least 30 victims have been mailed to the center by an anonymous whistleblower, who seems to be using the covert correspondence as a means to highlight the “the easy access that the hospital and their partners provide for someone with bad motives.”

Integrated Medicine Alliance (NJ) is featured in the local paper for its patient-centered medical home business model, which comprises eight primary care practices and three urgent care centers, all within 10 miles of each other and all on the same Vitera Intergy EHR from Greenway. IMA also employs eight care coordinators as part of its PCMH efforts.

A Texas-based pain management clinic selects PPJ Enterprise subsidiary Professional Billing Service to provides its billing, collections, and practice management services. Based on previous statements from PPJ Enterprise’s CEO, it seems likely the company initiated the sale thanks to exhibiting at an industry trade show. Mr. H (and likely many other busy providers) might find the plethora of healthcare IT events nearing comical proportions, but vendors obviously still finding benefit in participating.

A local paper reports that HealthSpot is well on its way to installing more of its private telemedicine kiosks in pharmacies and public buildings for easy access to physicians via a recent investment of $18.3 million from 27 investors. Physicians that see patients via the kiosks are pleased with the technology, but think it is a good diagnostic fit only for certain conditions. HealthSpot is focusing on the public areas of pharmacies and retail clinics right now. It seems these types of kiosks would lend themselves well to population health management initiatives if they were placed in truly public areas like community centers, libraries, and churches.

The California Urological Association designates Acentec a business partner for its member physicians seeking HIPAA compliance and IT management services. CUA’s 475 member physicians represent 52% of the state’s board-certified urologists.

NextGen receives the Surescripts White Coat of Quality Award for the third time. “Receiving the White Coat of Quality Award again underscores our commitment to not only applying best practices to the use of e-prescribing technology, but also to continuous quality improvement and training of prescribers,” says Sarah Corley, MD chief medical officer at NextGen. Surescripts also awarded this year’s designation to 50 other entities including software vendors and health systems.

CureMD announces the latest version of its EHR and practice management solution. As with many EHR companies looking to differentiate their products from the crowded marketplace, CureMD designers say their focus on usability and accessibility make this iteration ideal for tablets.

The Advisory Board Company says in its earnings call that it paid $25 million to acquire HealthPost, a physician finder and appointment scheduling site that will be rolled into the company’s Crimson analytics offerings used by 1,400 hospitals. HealthPost has $1 million in annual revenue, and is break-even on the P&L side. According to Advisory Board Chairman and CEO Robert Musslewhite, “HealthPost is a cloud-based ambulatory scheduling solution that enables health systems to reduce referral leakage and track new patients by using it. It does it with what we felt like was a market leading SaaS technology that enables physicians and consumers to identify the right provider of care, based on certain criteria, especially in terms of geography and it makes it a very easy one-click appointment booking experience for either the provider or the patient. So we’re excited about it. In terms of how we’re going to roll it out, it’s still TBD. I imagine we will have a program launch coming from it, then more news on that down the line.”

Not sure what to call your next academic medical event? This handy flowchart from PHDComics might help.

News 5/12/14

Secretary of HHS nominee Sylvia Mathews Burwell says fixing problems that still plague Healthcare.gov will be her top priority if confirmed. The first of her two confirmation hearings provided a glimpse of the stark difference between Burwell and former HHS head Kathleen Sebelius, who continues to gain no personality points when she refuses to attend a recent HHS budget meeting.

The Texas Health and Human Services Commission notifies Xerox that it is terminating the company’s Medicaid claims administration contract after Xerox employees approved thousands of requests for braces that weren’t medically necessary. THHSC chooses Xerox subcontractor Accenture to take over the contract until rebidding begins.

Xerox fares slightly better in Colorado. The state’s Department of Healthcare Policy and Financing signs a $16.6 million, five-year contract with Hewlett Packard for the implementation of a new Colorado interChange Medicaid Management Information System. The HP claims system beat out Xerox, Meridian, and Molina Medicaid Solutions in the bidding process due to its “adaptability,” and the hope that its cloud platform will evolve with technology over the coming years.

CMS announces plans to restructure its Quality Improvement Organization program, which provides “boots on the ground” technical assistance via independent organizations to improve care delivery at the community level.

Justin Barnes, VP of industry and government affairs at Greenway, announced late last week that he’s leaving the company at the end of May. He tells HIStalk Practice that he’ll stay busy over the summer with plans to start two companies (one of them in healthcare IT, with a nod toward consumerism, interoperability, and patient engagement), join a tech incubator, and continue his involvement with government issues in an unstated capacity. He says his Greenway departure is friendly and unrelated to its November 2013 acquisition by Vista Equity Partners or the April 2014 departure of Greenway President Matt Hawkins.

David B. Nash, MD, dean of the Jefferson School of Population Health at Thomas Jefferson University, outlines the benefits and challenges that will come with the launch of Medicaid ACOs in New Jersey later this year.

AllMeds Specialty EHR v10 achieves ONC HIT 2014 Edition Complete certification, which designates it as capable of supporting eligible providers in meeting Meaningful Use Stages 1 and 2.

Modernizing Medicine announces that its Electronic Medical Assistant v4 achieves ONC HIT 2014 Edition Complete EHR certification and that its EMA Mobile v4 achieves ONC HIT 2014 Edition Modular EHR certification.

Desert Valley Radiology (AZ) selects McKesson Business Performance Services to assist its six locations with revenue cycle management, transition to ICD-10, and quality reporting.

The Massachusetts House passes votes to eliminate a law that would have required physicians to demonstrate EHR competency or Meaningful Use certification as a condition of earning or renewing their medical licenses after Jan. 1, 2015. The House voted to delay from 2017 to 2022 a requirement that all providers use EHRs that are connected to the state HIE.

Enable Healthcare announces that its network of physician practices can access CompanionDx pharmacogenomic testing results through their EHI EHRs. It is slightly amusing that EHI’s president cites intelligence as one of the favorable characteristics of the CompanionDx team. You have to wonder about who they’ve tried to partner with in the past.

MModal opens a “state of the art” India Technology Centre in Bangalore to grow its presence in the clinical documentation space, and to help technology professionals in the “Silicon Valley of India” expand their careers.

Emmi Solutions offers the “Introduction to ACOs” Web-based interactive learning program to help patients understand the role their physicians play in an ACO, as well as the benefits of participation.

TelaDoc acquires AmeriDoc in an effort to support its growth into new markets. TelaDoc CEO Jason Gorevic’s comment that the “positive impact of telehealth on our health care system has fueled rapid adoption across all market segments” is an interesting one given the cold shoulder some states have shown telemedicine thus far. It will be interesting to see how the combined assets of the private companies weather the storm of future state regulations.

Physicians offer differing opinions on CrowdMed, a San Francisco-based startup that “isn’t out to replace [the] family doctor, but instead take advantage of the reach of social media to tap into an age-old medical practice: seeking second opinions.” Some, like Professor Amin Azzan, MD see it as an interesting tool to incorporate into his curriculum at the UC Berkeley/UC San Francisco Joint Medical Program. Concerns of other physicians include the credibility of advice-givers, and security of medical information uploaded to the CrowdMed website. Given the burgeoning popularity of online patient communities such as Patients Like Me, the potential for CrowdMed’s success is probably better than the average healthcare startup. The company makes no mention on its website of selling de-identified patient data, as Patients Like Me does, but instead is focusing on charging consumers directly for its investigative services. The validation of advice from third parties will likely be of benefit to the average patient scouring the Internet for answers, but the receptivity of physicians to crowdsourced treatment suggestions is questionable.

Vertical Systems Reseller says EHRs have the highest reseller profit potential in healthcare IT as well as the greatest appeal to healthcare providers.

A chat with Dominic Mack, MD, executive medical director of the Georgia Health Information Technology REC (GA-HITREC)

Dominick Mack, MD, who in addition to his GA-HITREC role is also co-director of the National Center for Primary Care at Morehouse School of Medicine, has helped the REC implement EHRs at over 4,000 physician practices and 56 critical access and rural hospitals. Of those, nearly 70 percent have attested for Meaningful Use.

The HIMSS 2014 Regional Extension Center Survey offers interesting statistics about the sustainability plans of RECs around the country. What are GA-HITREC’s plans?
Georgia was awarded $21 million and the money has, thankfully, not run out. We are, however, already looking at lines of services including membership services, privacy and security, technical consultation, patient-centered medical homes, and work with the HIE.

What will GA-HITREC help providers focus on once Meaningful Use Stages 1 and 2 are met?
We are looking to help providers with HIE connectivity, including interoperability and data analytics.

What will have the biggest impact on GA-HITREC moving forward?
We hope to help providers who need it the most – small practices and hospitals in rural and underserved areas. As a mission-based institution, we believe we are uniquely positioned to assist these practices.

What are your top IT priorities?
They include helping smaller practices successfully meet MU and PCMH criteria; providing added services that help smaller practices and hospitals become successful and competitive in an environment of new practice models such as ACOs; and helping practices with interoperability and the exchange of health information for better patient coordination and care.

Expenditure figures among RECs surveyed vary from $5 million to $20 million. Does that line up with GA-HITREC’s experience, or do those numbers seem high?
That sounds right.

Based on the survey results, are you surprised RECs aren’t paying more attention to securing PHI?
I think they are aware of the needs around that, but they have to balance their focus between program objectives and add-on services. Also, the cost of providing services and other needed resources is a big factor when providing these services.

News 5/8/14

A new study finds that hospital prices and privately insured patient spending increase when hospitals acquire physician practices. The American Hospital Association calls the study “outdated,”while Paul Ginsberg, a professor of health policy and management at University of Southern California, believes it “could be the evidence the FTC needs to challenge hospital physician practice acquisitions … that they believe have a strong prospect of leading to higher prices for consumers.”

In related news, a report shines a spotlight on the sharp cost difference of 10 common chemotherapy treatments administered to patients in an independent physician’s office versus a hospital or hospital-acquired practice. Hospitals charge on average 189 percent more than their private practice counterparts for these treatments because of the need to support administrative and overhead costs. The easy answer is to advise patients to seek treatment at an oncologists’ office, but opaque health insurance rules no doubt make this an onerous task to already overburdened consumers.

A physician’s plea to Forbes for help in combatting seemingly arbitrary and ongoing RAC audits highlights the “vast array of arcane and indecipherable regulations … physicians are subjected to under the ACA and other laws.” The physician, who is in the midst of a third audit, laments that, “I could understand their repeated requests if they were finding anything wrong with the charts. However, I feel that this is a personal attack and they are just going to come at me again, and again, and again until they find some small mistake and then blow it into something really huge. I am hoping that you can help me. I believe there should be consequences for these auditors who are harassing innocent physicians. We need to eliminate fraud and abuse both within medicine and within the government.” It would be interesting to find out the timeline of these audits, and what recourse the physician has attempted through CMS.

National Coordinator Karen DeSalvo, MD tells a Politico panel that health IT has to “get real for people” in order to see nationwide adoption and acceptance by providers and patients. She optimistically hopes that within a year, government and private sector stakeholders will settle on “rules of engagement” for how health IT systems interact with each other. There’s nothing wrong with optimism, but 12 months seems to fly in the face of the sluggish pace other pieces of the health IT landscape (like ICD-10) are facing.

A survey of 5,000 physicians finds they are now more than twice as likely to see decreasing profits. Top reasons include declining reimbursements, rising costs, requirements from the ACA, and the transition to ICD-10. Also of concern is that 70 percent of surveyed physicians spend more than one day a week on paperwork, compared to 58 percent in 2013. Statistics like these make the trends of hospitals acquiring practices and private practice physicians moving to full-time hospital employment easier to understand.

It’s not all doom and gloom, of course. Many physicians continue moving into the world of value-based business models to help counteract the burdens mentioned above. OncLive.com highlights several ways oncologists are transitioning from fee-for-service to value-driven care, including participating in ACOs, treating patients via clinical pathways, and creating bundled payment business structures.

Arizona Care Network and UnitedHealthcare launch an ACO for 15,000 Phoenix-based residents enrolled in the payer’s employer-sponsored health plans.

Northeast Medical Group (CT) enhances its physician group agreement with Aetna to include rewards for value-based collaborative care.

Mid-Coast Health makes news with its investment of $11 million towards the development of two new clinics as part of its focus on creating patient-centered medical homes. The state of Maine  has close to 175 primary care practices involved in PCMH initiatives.

In other physician financial news, Dayton Outpatient Center (OH) will soon see its name emblazoned on the new field of the Dayton Dutch Lions Football Club (aka, soccer club). A ribbon-cutting ceremony for the Dayton Outpatient Center Stadium is set for May 9.

Rumblings of a plunging athenahealth stock may be premature. Like the predicted demise of Twitter, these forecasts should be taken with a grain of salt, especially given the amount of athenahealth-related news circulating this week, just after the company’s annual user conference. Summit Health Management adds athenahealth’s EHR, patient portal, and population health services to its revenue cycle management service. Ambir Technology makes available a full line of athenahealth-approved solutions to digitize paper-based medical information.

Alere Accountable Care Solutions will build a community-wide HIE for Whittier Independent Practice Association (MA).

In other vendor news, Metrix Medical expands its services to include a new division focused on helping medical practices and hospital groups expedite claims reimbursement while decreasing costs related to recovery of unpaid claims.

ShoreTel launches a suite of IP phone and communications services aimed at physician practices, extended care providers, and hospitals.

MedEvolve announces its EHR 6.0 solution is certified for Meaningful Use Stage 2.

In an interesting twist to the classic gender wage gap debate, a study on Medicare reimbursement finds that male doctors earn 88 percent more than their female counterparts. The study attributes this gap to the fact that men, on average, see more patients and perform more procedures. You have to wonder if seeing a female doctor will cost patients less in the long run.

Opinions on the Medicare physician payment data dump just keep coming. Eldon A. Trame, MD, president of the Illinois State Medical Society, thoughtfully explains why this data doesn’t tell the whole story when it comes to how much a physician truly profits from Medicare reimbursement.

The American Academy of Physician Assistants chimes in with insight on how the data can help PAs gain insight into their practice’s billing patterns, and demonstrate their professional worth. Both Trame and the AAPA point out that the Medicare payment data does not dive deep enough to properly identify who provided care, since all episodes of care are logged under the physician’s name and national provider identification number.

e-MDs recognizes Peggy Rosen, RN, director of quality at Mid-State Health Center (NH), for her work to improve quality initiatives.

A healthcare management project between Appalachian State University and AccessCare of the Blue Ridge (NC) wins a national award for helping rural clinics in three counties implement or enhance quality improvement and cost-reduction measures.

News 5/6/14

The 2014 Medscape Physician Compensation Report finds that 67 percent of family physicians would choose medicine again as a career, but only 32 percent would stay in the same medical specialty. On the flip side,  specialists with the highest compensation in 2013 report they have the least professional satisfaction. It would be interesting to compare this report to one conducted in the days before HITECH. I’m willing to bet levels of career satisfaction were a bit higher all around.

 
New North Carolina Medicaid Director Robin Cummings shares his thoughts with the Asheville Citizen-Times on the benefits that a predicted 20 to 30 accountable care organizations will bring to the state over the next several years.

Rarely do the worlds of celebrity and healthcare IT collide (Dennis Quaid and his patient safety advocacy work is the only example that immediately springs to mind.) Leave it to athenahealth to add a little red carpet spice to its annual user conference. The company presents its 2014 Vision Award to semi-retired super model Christy Turlington Burns for her work with Every Mother Counts, a global non-profit she founded to promote access to maternal healthcare; and Allen Gee, MD, PhD, a neurologist at Frontier Neurosciences (WY), for his innovative work with telemedicine technology.

Perhaps even more rare is news related to wrestling and the local family physician. Martins Ferry High School inducts Dan Jones, MD (OH) into its wrestling hall of fame.

 
The American Nurses Association celebrates National Nurses Week May 6-12. The ANA’s activities and marketing are timely, given recent research that finds 65 percent of Americans aren’t looking forward to the possibility of being cared for by personal robots in their old age. The Japanese may be a bit more receptive. That country’s government is already promoting the use of nursing care robots for the ill and elderly.

 
ITech and MD-Reports partner to offer billing, scheduling, practice management, and integrated EHR software.

VitalWare launches iDocuMint.com, a cloud-based documentation tool that offers physicians guidance on documenting under IDC-9 and ICD-10, as well as favorite lists by specialty.

Even physicians are getting in on the crowd-funding game. Ophthalmologists Vince Deramo, Brett Rosenblatt, and David Rhee launch an equity crowd-funding campaign in hopes of raising $750,000  for a 20 percent equity stake to fund their digital physician on-call answering system. Their choice of investor-friendly, crowd-funding site ReturnOnChange is an interesting one given the popularity of consumer-oriented Kickstarter and healthcare-centric Medstartr.

Ali Pabrai, CEO of ecfirst, offers physicians seven tips for ensuring that the digital PHI of their patients is secure and HIPAA-compliant. While his advice seems sound enough, it’s interesting to note that he takes vendors to task, calling them “lethargic about embedding encryption capabilities.” Perhaps it’s not just healthcare vendors dropping the ball: Pabrai notes the average business experiences 1,400 attacks per week, of which two ultimately accomplish their purpose.

It’s no secret that private practice physicians are contemplating new ways of doing business, with hospital employment and concierge service models (not to mention retirement) often making the news. Vicki Bralow, DO and Scott Bralow, DO, however, take the “company doctor” approach, starting Affordable Care Options LLC (PA) to provide workplace-based healthcare to employers. Employees have the convenience of a healthcare facility at their office, while employers likely benefit from healthier employees and lower costs. Seems like a win-win.

Mergers and acquisitions continue to be the most sustaining option for some. Northwestern Memorial Physicians Group (IL) merges with Northwestern Medical Group (IL) to form the second-largest physician group in Chicago. The combined group, Northwestern Medicine, has the enviable task of combining medical records from the two organizations. The RelayHealth and athenahealth portals the groups used previously have been replaced in the new organization with Epic MyChart.

Other practices and medical groups take a different approach to making sure they stay in business. David Ming Pon, MD (FL) is accused of stealing more than $7 million from Medicare by falsely diagnosing and treating hundreds of seniors for an eye disease they were told causes blindness.

Some doctors have a bad habit of billing Medicare for the treatment of dead patients, to the tune of $23 million in one particularly lucrative year. There’s obviously a disconnect going on. David Williams of the Taxpayer Protection Alliance says, “If you’re getting a blood test, you should be alive. There’s absolutely no excuse to have blood tests on dead people,” while Bill Cheek of Carmichael’s Pharmacy says billing for the dead is “something that’s unavoidable in our industry.” My reaction can be summed up in one word, best spoken by SNL-era Seth Myers: Really?!

Emerald Physicians ACO (MA) selects the eClinicalWorks Care Coordination Medical Record Solution for population health management.

A report finds that the physician industry generates $26.1 billion in sales revenue and supports $14.8 billion in wages and benefits. A state-by-state breakdown could prove to be an interesting economic development tool for area chambers of commerce.

The House Energy and Commerce Subcommittee on Health, following its hearing last week on the benefits of telemedicine, seeks ideas from from healthcare stakeholders and the public by June 16 to telemedicineideas@mail.house.gov.

A study in Pediatrics finds that placing a trained physician facilitator or coach at pediatric and family practices significantly improves patient outcomes in the areas of obesity detection and counseling, lead exposure screening, and fluoride varnish application to prevent tooth decay.

From the Consultant’s Corner 5/1/14

ICD-10: Now Get it Done Correctly

Since the delay of ICD-10 until October 1, 2015, at the earliest, many healthcare organizations have questioned what the delay means to their existing ICD-10 implementation programs. At the time the delay was announced, most organizations fell into one of three categories in terms of ICD-10 readiness:

• The Prepared
• Those Getting Prepared
• Those Who Remain Out to Lunch

Organizations residing in the first two categories expressed frustration at the delay. They had appropriately taken control of their own fate, identified and managed risk, and prepared or were preparing their organization for this change. The third group, however, either held false hope their EHR/PM vendor would take care of everything, or banked on a delay.

Regardless of which category best describes your organization, the plan forward is simple: Take the newly allotted timeline to get it right.

Many organizations have delayed other important  transformative or IT efforts until after ICD-10, given their limited resources and the work necessary just to achieve ICD-10 compliance. Some organizations took a much broader strategy for their conversion, leveraging this challenge as an opportunity to better enable their physicians and clinical staff to optimize clinical documentation workflows; thus, improving quality reporting and patient outcomes.

With the delay now in place, organizations should absolutely continue implementing their ICD-10 program. They should also use this time to prepare to more effectively compete in the era of expanding, value-based reimbursement models. In addition, organizations should take advantage of this opportunity by re-evaluating project scope.

Identify opportunities to include other initiatives into the ICD-10 conversion program in order to more fully streamline your clinical documentation workflows. Ensure your training program is inclusive of new workflows and EHR functionality, not just coding principles and requirements. Engage payers and intermediaries to ensure your testing program is robust. Expand your use of dual coding and evaluate reimbursement variance to prepare your organization for the downstream financial impacts. Optimize the use of informative, specifically predictive analytics and clinical decision support within the EHR.

ICD-10 poses several risks to a physician practice. Take advantage of the delay to not only ensure compliance, but also to improve your ability to manage your patients’ health.

Brad Boyd is vice president of sales and marketing for Culbert Healthcare Solutions.