News 6/6/18

Top News

Athenahealth President and CEO Jonathan Bush resigns as past behaviors come back to haunt him amidst pressure from Elliott Management and other investors to put the company up for sale. Mr. H shared the cut-and-dry details in an early-morning post. Readers were quick to offer more colorful commentary.

It seems the cult of personality Bush built around himself – one that no doubt has to some extent helped the company stand out amongst competitors, prospects, and customers – has ended up overshadowing the far less clickbait-worthy blood, sweat, and tears he shed in building the company from the ground up.

Webinars

June 12 (Tuesday) 2:00 ET. “Blockchain in Healthcare: Why It Matters.” Sponsor: Quest Diagnostics. Presenter: Lidia Fonseca, CIO, Quest Diagnostics. Blockchain technology is gaining traction in many industries, including healthcare. It’s not only a hot topic, but is also showing promise with real-world applications. This webinar will share how blockchain may play a key role in the future of healthcare IT by helping to solve some of the industry’s challenges, distinguishing the hype from reality by discussing how it works, how it can impact healthcare providers, and its future application in healthcare IT.

June 21 (Thursday) noon ET. “Operationalizing Data Science Models in Healthcare.” Sponsor: CitiusTech. Presenters: Yugal Sharma, PhD, VP of data science, CitiusTech; Vinil Menon, VP of enterprise applications proficiency, CitiusTech. As healthcare organizations are becoming more adept at developing models, building the skills required to manage, validate, and deploy these models efficiently remains a challenging task. We define operationalization as the process of managing, validating, and deploying models within an organization. Several industry best practices, along with frameworks and technology solutions, exist to address this challenge. An understanding of this space and current state of the art is crucial to ensure efficient use and consumption of these models for relevant stakeholders in the organization. This webinar will give an introduction and overview of these key areas, along with examples and case studies to demonstrate the value of various best practices in the healthcare industry.

Previous webinars are on our YouTube channel. Contact Lorre for information.

Here’s the recording of yesterday’s webinar titled “Increase Referrals and Patient Satisfaction with a Smarter ‘Find a Doctor’ Web Search.”

Announcements and Implementations

The United Physicians of San Antonio ACO chooses Stratus Interoperable to develop data integration, usability, and reporting software for its 38 participating practices.

Urology of Indiana selects UroChoice EHR and practice management technology from ISalus Healthcare.

HealthLynked develops an iPhone app to help network members more easily access their health data and communicate with providers.

Advocare will replace its GE Centricity software with EClinicalWorks. The physician group employs 600 providers across 183 facilities in Pennsylvania and New Jersey.

Points Group announces GA of TriageTrak, software designed to help practices better direct patients to best-fit physicians and locations from call center, website, and front office.

People

HIE operator HealthlinkNY promotes Staci Romeo to executive director.

Brandon Goldstein (TereHealth) joins Koan Health as chief revenue officer.

Acquisitions, Funding, Business, and Stock

EHR and CRM integration startup Bridge Connector raises $4.5 million in a seed funding round led by Axioma Ventures. The company has hired Johsua Douglas (D2 Health) as CTO and Andy Harlen (Virsys12) as VP of sales.

Venture capital company NEA acquires DaVita’s Paladina Health chain of employer-based primary care clinics for $100 million.

Government and Politics

CMS launches a state-based scorecard for Medicaid and CHIP programs, offering taxpayers insight into quality metrics related to well child visits and children’s preventive dental services, mental health conditions, and other chronic health conditions. The agency plans to add metrics related to opioid and home and community based services, plus the ability to compare spending patterns.

Other

Meditation app Calm adds 30 minutes of highlights from GDPR legislation, as read by BBC broadcaster Peter Jefferson (already well-known for his sleep-inducing nighttime maritime forecasts) to its “bedtime stories for grownups.” As Calm’s advert states, “New laws aren’t meant to be exciting – but this one could sedate a buffalo.”

Sponsor Updates

• EClinicalWorks will exhibit at the Value-Based Summit Series Telehealth 2018 June 7-8 in San Diego.
• Nordic is named to Inc. Magazine’s “Best Workplaces” list.
• AdvancedMD will exhibit at Masters in Ophthalmology June 8-10 in Orlando.
• Aprima will exhibit at the NJMGMA Practice Management Conference June 6-8 in Atlantic City.
• Intelligent Medical Objects will exhibit at the NextGen Large Client User Group Meeting June 6-8 in Chicago.

Blog Posts

• AdvancedMD Certified Great Place to Work (AdvancedMD)
• Helping NYC Youth Reach Their Potential (EClinicalWorks)

Contacts

Jenn, Mr. H, Lorre

More news: HIStalk.

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News 6/4/18

Top News

In North Carolina, the nearly 100 Mecklenburg Medical Group physicians who have decided to break away from local health system Atrium Health name their new multispecialty physician practice Tryon Medical Partners. After a somewhat contentious legal process, Atrium decided to release the physicians from their non-compete agreements so they can begin practicing independently September 1. TMP plans to start seeing patients at between five and 10 locations just after Labor Day. Its placeholder-like website gives no clues as to what health IT systems the group will use once it opens for business.

Webinars

June 5 (Tuesday) 1:00 ET. “Increase Referrals and Patient Satisfaction with a Smarter ‘Find a Doctor’ Web Search.” Sponsors: Phynd Technologies, Healthwise. Presenters: Joseph H. Schneider, MD, MBA, FAAP, retired SVP/CHIO, Indiana University Health; Keith Belton, VP of marketing, Phynd. A recent survey found that 84 percent of patients check a hospital’s website before booking an appointment. However, ‘Find a Doctor’ search functions often frustrate them because their matching functionality is primitive and the provider’s information is incomplete or outdated. Referring physicians need similarly robust tools to find the right specialist and to send the patient to the right location. Attendees of this webinar will learn how taxonomy-driven Provider Information Management improves patient and referrer satisfaction by intelligently incorporating the provider’s location, insurance coverage, specialty and subspecialty, and services offered that can be searched via patient-friendly terms.

June 12 (Tuesday) 2:00 ET. “Blockchain in Healthcare: Why It Matters.” Sponsor: Quest Diagnostics. Presenter: Lidia Fonseca, CIO, Quest Diagnostics. Blockchain technology is gaining traction in many industries, including healthcare. It’s not only a hot topic, but is also showing promise with real-world applications. This webinar will share how blockchain may play a key role in the future of healthcare IT by helping to solve some of the industry’s challenges, distinguishing the hype from reality by discussing how it works, how it can impact healthcare providers, and its future application in healthcare IT.

June 21 (Thursday) noon ET. “Operationalizing Data Science Models in Healthcare.” Sponsor: CitiusTech. Presenters: Yugal Sharma, PhD, VP of data science, CitiusTech; Vinil Menon, VP of enterprise applications proficiency, CitiusTech. As healthcare organizations are becoming more adept at developing models, building the skills required to manage, validate, and deploy these models efficiently remains a challenging task. We define operationalization as the process of managing, validating, and deploying models within an organization. Several industry best practices, along with frameworks and technology solutions, exist to address this challenge. An understanding of this space and current state of the art is crucial to ensure efficient use and consumption of these models for relevant stakeholders in the organization. This webinar will give an introduction and overview of these key areas, along with examples and case studies to demonstrate the value of various best practices in the healthcare industry.

Previous webinars are on our YouTube channel. Contact Lorre for information.

Announcements and Implementations

Glenwood Systems adds GlaceOffice, a collection of administrative, security, and auditing software, to its GlacePremium EHR, PM, and RCM platform.

Physician’s Computer Company adds online payment capabilities to its patient portal.

Family Health Care Clinic implements TruMed’s AccuVax Vaccine Management System across its facilities in Alabama, Louisiana, and Mississippi.

Modernizing Medicine company GMed adds mobile capabilities to its EHR for gastroenterologists. The company will rebrand to Modernizing Medicine Gastroenterology later this year.

Acquisitions, Funding, Business, and Stock

Physician-led practice management, consulting, and RCM company Vituity opens an additional office in Leawood, KS and hires 65 staffers. The California-based company rebranded from CEP America in January, bringing its MedAmerica and MedAmerica Billing Services subsidiaries under one umbrella.

Good News Clinics (GA) embarks on a campaign to raise $1 million that will enable it to connect to North Georgia Health System’s Epic software. The free clinic, whose volunteer physicians use Epic at their other healthcare sites, will transition from Practice Fusion and a separate LIS.

People

Adam Feldman (Qualifacts) joins DrCloudEHR vendor EnSoftek as SVP of business development.

Payspan names Kernie Brashier (CaptureRx) CTO.

OCHIN hires Josh Lemieux (Intel) as VP of development and foundation engagement.

Telemedicine

Stratus Video adds remote language interpretation capabilities to its telemedicine video conferencing system.

Seattle-based telemedicine company 98point6 expands its chat-based service area to include Texas.

Other

Hennepin County Medical Center (MN) installs a self-teaching CPR training kiosk in an effort to help people become more comfortable and confident when performing hands-only CPR. The Whack-a-Mole-like kiosk is the state’s first, and dovetails nicely with its effort to ensure that all public high school students become certified in the technique.

InstaMed’s latest payment trends report finds that 65 percent of patients would consider switching physicians for one that offers better payment options. Seventy percent admit to being confused by their medical bills, which is probably why 80 percent wait three weeks before paying them.

Sponsor Updates

• Nordic reports that its score of 98.1 on KLAS’s “HIT Assessment & Strategic Planning 2018” report is the highest of all companies mentioned.

Blog Posts

• Why corporate values fail to resonate (and how to make sure yours do) (Nordic)
• Strong Physician and IT Collaboration Drive Organization Success (Medicomp Systems)

Contacts

Jenn, Mr. H, Lorre

More news: HIStalk.

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News 5/30/18

Top News

Membership-based primary care company Qliance Medical Management files for bankruptcy after abruptly shutting its doors last year. The Seattle-based provider launched in 2007 with $33 million in support from investors like Amazon CEO Jeff Bezos and venture capitalist Nick Hanauer, both of whom were bought out by CEO Erika Bliss, MD and President Cheryl Kilodavis in 2016. Bliss attributed the closing to lender fraud, though former employees have hinted that money woes were ongoing.

Bliss has gone on to open nearby Equinox Primary Care, a similarly-modeled company that is listed among Qliance’s 100-plus creditors.

Webinars

June 5 (Tuesday) 1:00 ET. “Increase Referrals and Patient Satisfaction with a Smarter ‘Find a Doctor’ Web Search.” Sponsors: Phynd Technologies, Healthwise. Presenters: Joseph H. Schneider, MD, MBA, FAAP, retired SVP/CHIO, Indiana University Health; Keith Belton, VP of marketing, Phynd. A recent survey found that 84 percent of patients check a hospital’s website before booking an appointment. However, ‘Find a Doctor’ search functions often frustrate them because their matching functionality is primitive and the provider’s information is incomplete or outdated. Referring physicians need similarly robust tools to find the right specialist and to send the patient to the right location. Attendees of this webinar will learn how taxonomy-driven Provider Information Management improves patient and referrer satisfaction by intelligently incorporating the provider’s location, insurance coverage, specialty and subspecialty, and services offered that can be searched via patient-friendly terms.

June 12 (Tuesday) 2:00 ET. “Blockchain in Healthcare: Why It Matters.” Sponsor: Quest Diagnostics. Presenter: Lidia Fonseca, CIO, Quest Diagnostics. Blockchain technology is gaining traction in many industries, including healthcare. It’s not only a hot topic, but is also showing promise with real-world applications. This webinar will share how blockchain may play a key role in the future of healthcare IT by helping to solve some of the industry’s challenges, distinguishing the hype from reality by discussing how it works, how it can impact healthcare providers, and its future application in healthcare IT.

June 21 (Thursday) noon ET. “Operationalizing Data Science Models in Healthcare.” Sponsor: CitiusTech. Presenters: Yugal Sharma, PhD, VP of data science, CitiusTech; Vinil Menon, VP of enterprise applications proficiency, CitiusTech. As healthcare organizations are becoming more adept at developing models, building the skills required to manage, validate, and deploy these models efficiently remains a challenging task. We define operationalization as the process of managing, validating, and deploying models within an organization. Several industry best practices, along with frameworks and technology solutions, exist to address this challenge. An understanding of this space and current state of the art is crucial to ensure efficient use and consumption of these models for relevant stakeholders in the organization. This webinar will give an introduction and overview of these key areas, along with examples and case studies to demonstrate the value of various best practices in the healthcare industry.

Be sure to check out the recording of last week’s webinar, “Converting Consumers Into Patients: Strategies for Creating Engaging Digital Experiences People Demand.”

Additional previous webinars are on our YouTube channel. Contact Lorre for information.

Announcements and Implementations

Pompano Beach, FL-based CentralReach – an EHR and practice management company focused on therapy and applied behavioral analysis providers – acquires State College, PA-based behavior change analytics vendor Chartlytics.

PulseMD Urgent Care (NY) replaces its e-faxing system with medical record sharing and tracking software from Medsender at its five locations.

San Diego-based FQHC San Ysidro Health selects Medicare and Medicaid insurance verification, enrollment, and appointment reminder technology from PointCare.

Delaware Health Information Network will work with Danio Diary, a consumer health record and app company, to offer Delaware residents a free personal health record that leverages DHIN data-sharing capabilities.

Urologist Kiritkumar Pandya, MD becomes the first member of OneHealth New Jersey, an HIE launched in January by the Medical Society of New Jersey.

People

E-consult and health IT company AristaMD names consultant and former VA telemedicine implementation expert Adam Darkins chief strategy officer.

Acquisitions, Funding, Business, and Stock

Denver-based SonderMind raises $2.5 million in a financing round led by Kickstart Seed Fund. The company has developed a Web-based tool that matches patients with best-fit behavioral health providers in its network of clinics, and ensures patient care is covered by insurance.

Government and Politics

The FDA announces an innovation challenge to encourage developers to create medical devices, including digital health tools, that will help detect, treat, and prevent opioid addiction.

Telemedicine

The local paper looks at the unique business model of Refine Acne Clinics, a brick-and-mortar dermatology practice that relies heavily on telemedicine consults. Launched in March by Barry LaBine, MD and his son, Sam, the practice sees new patients initially via virtual consult, then brings them in for in-person follow-ups. Sabine has been able to cut the wait time down for new patient appointments from six months to several days.

Portland-based health information network OCHIN will offer virtual consult and specialist referral services from Safety Net Connect and RubiconMD to its Epic and NextGen end users.

Research and Innovation

An analysis in Health Affairs finds that 502 primary care practices participating in the Medicare-focused Comprehensive Primary Care Initiative have seen improved care access, management for high-risk patients, and care coordination; and reduced ED visits.  Despite those metrics, they were not able to reduce spending enough to cover associated expenses.

Other

Joon Song, MD of New York Robotic Gynecology & Women’s Health sues patient Michelle Levine for $1 million in damages plus legal fees after she posted negative reviews on Healthgrades, Yelp, and Zocdoc. Song’s suit contends that Levine’s reviews, which referenced “poor and crooked” billing-related business practices, amount to defamation and libel, both of which have caused emotional distress. Levine took the reviews down after the lawsuit was filed, and says she has spent $20,000 so far in legal fees.

In my efforts to totally unplug over the long Memorial Day weekend, I missed the initial onslaught of GDPR-related email communications from the thankfully small amount of vendors I receive marketing info from. I suppose I didn’t realize just how far-reaching the EU-focused data protection policy would reach. I laughed out loud when I read the email above from one of my favorite comedians – more because two of my  interests (cybersecurity and comedy) had collided in a totally random way than because of the content. I hope he appreciates that his missive got a laugh, unintended though it may have been.

Sponsor Updates

• Aprima will exhibit at the Association Professional Sleep Societies Annual Meeting June 4-6 in Baltimore.

Blog Posts

• Best Practices to Improve Patient Payments (AdvancedMD)
• Developing a Quality & Patient Safety (QPS) Program (Culbert Healthcare Solutions)

Contacts

Jenn, Mr. H, Lorre

More news: HIStalk.

Get HIStalk Practice updates.
Contact us online.
Become a sponsor.

News 5/23/18

Top News

Health IT reseller and consulting company DAS Health raises $6 million to further its acquisition strategy. The Tampa, FL-based company has bought five companies in the last three years, including EMDs reseller Integra IT Solutions.

Webinars

May 24 (Thursday) 1:00 ET. “Converting Consumers into Patients: Strategies for Creating Engaging Digital Experiences People Demand.” Sponsor: Healthwise. Presenters: Antonia Chappell, director of consumer solutions, Healthwise; Josh Schlaich, senior product manager, Healthwise. Nearly three-quarters of US adults use a digital channel to manage their health and the internet to track down health information. It’s clear that consumers have come to expect online interactions as an integral part of their overall patient experience. In fact, the Internet may be the first way people come in contact with your organization. They have more choice than ever on where to get healthcare services, and their decisions are increasingly influenced by how well organizations connect with them in the digital space. This webinar will show you how to create engaging digital and web experiences that convert casual consumers into patients and keep them satisfied throughout their entire patient journey.

June 5 (Tuesday) 1:00 ET. “Increase Referrals and Patient Satisfaction with a Smarter ‘Find a Doctor’ Web Search.” Sponsors: Phynd Technologies, Healthwise. Presenters: Joseph H. Schneider, MD, MBA, FAAP, retired SVP/CHIO, Indiana University Health; Keith Belton, VP of marketing, Phynd. A recent survey found that 84 percent of patients check a hospital’s website before booking an appointment. However, ‘Find a Doctor’ search functions often frustrate them because their matching functionality is primitive and the provider’s information is incomplete or outdated. Referring physicians need similarly robust tools to find the right specialist and to send the patient to the right location. Attendees of this webinar will learn how taxonomy-driven Provider Information Management improves patient and referrer satisfaction by intelligently incorporating the provider’s location, insurance coverage, specialty and subspecialty, and services offered that can be searched via patient-friendly terms.

Previous webinars are on our YouTube channel. Contact Lorre for information.

Announcements and Implementations

Kareo develops analytics tools for billing professionals.

AdvancedMD adds appointment reminder capabilities to its new cloud-based suite of clinical, financial, and patient engagement software.

In New York, the Adirondack Health Institute will use social services-focused care coordination technology from Unite Us in the management of the Performing Provider System it runs as part of the state’s Delivery System Reform Incentive Payment Program.

Acquisitions, Funding, Business, and Stock

Healthy founders equal healthy returns: Alpha Bridge Ventures wants to invest in promising companies and the health of their CEOs. As a condition of funding, the fairly new San Francisco-based venture capital firm will allocate up to $50,000 in services that CEOs must use to stay on top of their health and wellness. The company’s ultimate goal is zero-percent founder burnout rate by 2022.

Government and Politics

ONC announces the Easy EHR Issue Reporting Challenge to entice developers to create apps that will help users identify, record, and report potential health IT safety issues in real time. Winning entries, due October 15, will receive up to $80,000 in prizes.

Telemedicine

Former President Jimmy Carter and wife Rosalynn meet with representatives from the Global Partnership for Telehealth and Mercer University School of Medicine in his hometown of Plains, GA to discuss bringing a virtual consult-based clinic to the town.

TeleWellnessMD adds text alerts to its virtual wellness services.

Other

Allied Physicians of Michiana (IN) remains mum on whether or not it paid a ransom after experiencing a SamSam cyberattack that shut down its network last week.

Sponsor Updates

• CompuGroup Medical will exhibit at COLA – Symposium for Clinical Laboratories May 30-June 2 in Miami.

Blog Posts

• The Calm After the Storm (AdvancedMD)

Contacts

Jenn, Mr. H, Lorre

More news: HIStalk.

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News 5/21/18

Top News

Local healthcare leaders consider the breakaway of 100 Mecklenburg Medical Group physicians from Atrium Health (NC) as the start of a small but growing trend of physician groups becoming frustrated with hospital employment and opting instead for independence. The former Atrium-affiliated physicians claimed they had no wiggle room to refer patients outside of the health system’s network, and ultimately opted for a somewhat high-profile lawsuit against Atrium after contract changes reduced their compensation and RN staffing levels, and added a 30-mile radius non-compete clause.

Research from Black Book also confirms the trend: Providers working for independent or physician-led organizations increased from 67 to 72 percent between 2016 and 2017, reversing a six-year decline. The research company’s latest analysis has also found that 68 percent of physician groups of 10 or more will seek outside financial and clinical help to transition to value-based care business models by Q2 of next year.

Webinars

May 24 (Thursday) 1:00 ET. “Converting Consumers into Patients: Strategies for Creating Engaging Digital Experiences People Demand.” Sponsor: Healthwise. Presenters: Antonia Chappell, director of consumer solutions, Healthwise; Josh Schlaich, senior product manager, Healthwise. Nearly three-quarters of US adults use a digital channel to manage their health and the internet to track down health information. It’s clear that consumers have come to expect online interactions as an integral part of their overall patient experience. In fact, the Internet may be the first way people come in contact with your organization. They have more choice than ever on where to get healthcare services, and their decisions are increasingly influenced by how well organizations connect with them in the digital space. This webinar will show you how to create engaging digital and web experiences that convert casual consumers into patients and keep them satisfied throughout their entire patient journey.

June 5 (Tuesday) 1:00 ET. “Increase Referrals and Patient Satisfaction with a Smarter ‘Find a Doctor’ Web Search.” Sponsors: Phynd Technologies, Healthwise. Presenters: Joseph H. Schneider, MD, MBA, FAAP, retired SVP/CHIO, Indiana University Health; Keith Belton, VP of marketing, Phynd. A recent survey found that 84 percent of patients check a hospital’s website before booking an appointment. However, ‘Find a Doctor’ search functions often frustrate them because their matching functionality is primitive and the provider’s information is incomplete or outdated. Referring physicians need similarly robust tools to find the right specialist and to send the patient to the right location. Attendees of this webinar will learn how taxonomy-driven Provider Information Management improves patient and referrer satisfaction by intelligently incorporating the provider’s location, insurance coverage, specialty and subspecialty, and services offered that can be searched via patient-friendly terms.

Check out the recording of last week’s webinar titled “You Think You Might Want to Be a Consultant?” with Frank Poggio.  Additional previous webinars are on our YouTube channel. Contact Lorre for information.

Telemedicine

Ambulatory management company Nobilis Health will add telemedicine services at its 30 facilities in Texas and Arizona.

Therachat adds EHR data exporting-capabilities to its mental health-focused app.

New York City-based eye car telemedicine startup SimpleContacts raises $16 million, bringing total funding to $26 million.

The Washington Post highlights the ways in which mental health professionals and dieticians are using telemedicine to help patients with eating disorders successfully navigate trips to the grocery store. “Grocery store therapy” (also known as exposure therapy) aided by video conference tech like FaceTime has been found to significantly reduce eating disorder symptoms, according to a recent Stanford University study.

Other

I almost laughed out loud when my dental hygienist handed me this slip of paper at the end of an appointment last week and asked me to leave a (presumably) positive review. Note to providers: Patients you’ve kept waiting 35 minutes beyond their scheduled appointment time aren’t the best ones to ask.

Jeremy Topin, MD recounts the steady drip, drip, drip of “subtle and insidious” burnout that led him to cut back hours and ultimately work part time.

“As I adjust to my new normal, I am also adjusting my sense of self. Before, I was a partner in a successful though crazy busy practice, providing for myself and my employees. I was a teammate with seven other doctors, taking on challenges as they came. But now that I am no longer that partner, that provider, that teammate, did I fail?

I don’t think so, but that’s something I am still processing.

And as I do, I am enjoying being a parent taking my kids on college visits. I am applying to study health policy and management at the Johns Hopkins Bloomberg School of Public Health, where I hope to start next January. I am a high school water polo coach, working with an amazing bunch of teenagers, and a goalie for my master’s team. I am a triathlete training for another Ironman this fall. I am a husband celebrating and tackling these midlife challenges, together with my wife.

And I am a part-time doctor who still loves the challenge and privilege of taking care of patients when they are at their sickest and most vulnerable.

I am not broken. I am just getting started.”

Kudos to Slate for uncovering the origin story of the US Digital Service’s new Twitter avatar, introduced on my favorite sci fi holiday, May the 4th. Perhaps even more interesting to me is that USDS designer Mollie Ruskin, whom the crab is named after, came to the agency after a digital design stint at Marvel. As Mr. H noted when the group was created in 2016 under President Obama, its ties to healthcare were already evident: “It … developed a new VA benefits appeals system, created a consolidated website at Vets.gov, and figured out a way for the VA and DoD to exchange scanned documents. Everybody loves the groups except fat cat IT contractors and the internal federal government bureaucracies that created the messes the kids are sent to clean up.”

Contacts

Jenn, Mr. H, Lorre

More news: HIStalk.

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